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Keeping Mum

Keeping Mum

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DIY Dentistry

DIY Dentistry home cures

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The best irrigant is Empathy

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Dental Nurses - the Good, the Bad & the Giggly

Dental nurses - the Good, the Bad & the Giggly

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Radiographs

Radiographs

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The Lost Art of Complete Denture Making

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Raindrops keep falling...

Raindrops keep falling on my head.

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Mark A Speight

You're not wrong

Tuesday, 23 April 2019 17:11
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50 ways to offend a patient

50 ways to offend a patient

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The Adventures of Dr. Den

The Adventures of Dr. Den

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At first I was afraid, I was Petrified...

at first I was scared, I was petrified

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Hitesh Mody

Life after GDC

Completely understand your post about stress when under a GDC investigation. As a follow on, I have been following the case about... Read More
Wednesday, 13 February 2019 08:39
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Guess Who?

Guess Who?

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JAN
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Referral Letters

Writing Referrals by

Writing referral letters

The Definitive Guide To

Writing Referral Letters

By

@DentistGoneBadd

 

 

Basic Referral Writing

Let’s start with the essentials. Referral letters should contain the basics; name, sex (if any – I don’t like to ask really), date of birth and reason for returning….oh sorry, that’s sending a parcel back to Amazon. Long gone are the days of “Please see and treat,” so try and give the specialist you are referring to, a bit of a clue as to the reason for your referral. Throw in a couple of vague differential diagnoses if you can, just to demonstrate you aren’t completely gormless, with proper medical terms like ‘epidermolysis bullosa’ or ‘squishy lump.’ It’s probably best not to refer a patient just because you don’t like the look of them, tempting though it is.

Writing referral letters

Choice of Specialist

If you are worried about a lump, it’s best to send to a consultant lumpologist. But beware, some specialisms do cross over and consultants can get a bit elbowy and will fight over interesting lesions. I once witnessed a near fist-fight between an oral medic and an oral surgery registrar – both convinced they could write a paper about it. Every time, make sure you are referring to the most appropriate department. One department will treat a lesion with a spray and ineffective mouthwash, while another will cut it out and put an implant in its place.

 

Oral Surgery Referrals

Oral surgery referrals are probably the most common type made. It’s not quite clear why this should be. Fewer dentists get into trouble over oral surgery than perio neglect or root-treatments. I think that oral surgery is probably all a bit too gooey for a lot of dentals and the anticipation of complications is overthought. Because oral surgery departments are absolutely swamped, you have to make a convincing case. Warfarin patients are no longer a bar to treatment in practice, so throw in ‘difficult access’ and ‘a history of difficult extractions’ for good measure. ‘Proximity to the antrum’ doesn’t often wash. Since many oral surgery departments insist on you supplying a supporting radiograph, they can justifiably throw out the referral and tell you where to stick your jpeg when they realise it’s a lower molar you are talking about.

Writing referral letters

Orthodontic Referrals

These are probably a little more clear-cut, if you completely ignore IOTN, which I did. I doubt very much if it’s done now, but the acronym ‘FLK’ (Funny Looking Kid) in the margins of the old paper files, acted as a reminder to refer to the orthodontist once the overcrowding started to hurt your aesthetic sensibilities. I find FLK’s generally DO get orthodontic treatment, so providing they are reasonably competent with toothbrushing, and generally look as if they’re using the hairy end, send that referral. Again, don’t just ask to ‘see and treat’. Throw in ‘well-motivated,’ ‘optimal oral hygiene’ and ‘very stroppy mother’ to emphasise the need for action. Chuck in a couple of measurements if you can, and try and crowbar in a stab at a ‘division’ to show to the orthodontist you’ve given it some careful consideration.

Writing referral letters

Periodontal Referrals

This type of referral is usually done in panic five minutes after you have just unexpectedly lost a BPE probe down a previously scoring ‘1,’ so do try and keep the panic out of your letter. Make it sound like you’ve been closely monitoring things for a considerable period of time and really emphasise that when you first saw the patient, most of the damage was already done. ‘Despite my oral hygiene instruction’ also shows that you have been caring, but don’t get too down about having to refer and being condemned by the periodontist. The specialist will probably only see the patient for twenty minutes max anyway, and will never see them again, immediately throwing the patient into the ‘Pit of Hygienists.’

Writing referral letters

Endodontic Referrals

Endodontic referrals are becoming incredibly popular and you are highly unlikely to get one rejected, since they are often made to private specialists. Don’t bother trying to refer to your local dental hospital. The sun will have died well before your patient gets to the top of the list. Besides, dental hospital endodontists are exceptionally picky about what they treat. My local dental hospital won’t treat any tooth beyond a first molar. They aren’t that clear why, though I suspect it’s because trying to get to a seven is a bit ‘too fiddly.’ Failure in endodontics is a growing area of litigation and if you are an NHS dentist in particular, don’t risk ANY root-treatment – refer. You can throw a lot of information into your referral letter – sclerosis, unusual anatomy or “There’s a prominent squiddly-do on my radiograph” – but it doesn’t matter. These are endodontists. They have to pay for swanky microscopes and German Sportwagen. They’ll accept anything.

magnification

 

Implant Referrals

See Endodontic Referrals. Patients think they are the same thing anyway.

 

Prosthetics Referrals

Tricky. Prosthetics specialists are a dying species. Their natural habitat in the 60’s and 70’s was gummy, but since forestation with teeth, the need for them has diminished. The few prosthetists left, tend to pack together at dental schools, desperately attempting to procure close relationships with implantologists, borne out of their innate instinct to survive. Having said all that, I have had more referrals rejected by prosthetics specialists than any other type. To be absolutely honest with you, whatever you say in your referral to a denture specialist, they’ll write back with “We would recommend extending the flanges and see no reason why this cannot be carried out in practice. Now leave me alone. I need to bury my nuts for the winter.” Good luck.

Writing referral letters

Community Clinic/Paediatric Referrals

This is where you send all of your ‘challenging’ patients, or those that take an hour to do an enamel-only incisal edge composite on. Terms you should include in your letter are ‘wriggly,’ ‘anxious,’ ‘fearful,’ ‘phobic’ and ‘gagger,’ though be careful you don’t end up making it sound like a Facebook advert for happy hour at the local S&M Club. Make it absolutely clear that this patient needs sedation. Forget about suggesting GA. The clinicians at these emporia don’t stop talking about the risk of death from the time the patient enters the place having found it after previously mistakenly walking into the adjacent STD Clinic. If your local clinics have their own referral forms and it gives you the option to have the patient back if they refuse sedation, tick ‘NO!!!’

Writing referral letters

Restorative Specialist Referrals

 

Quite a few restorative specialists lurk in dental schools, but despite this, they try not to have anything to do with teeth. There is only one important, indeed, CRITICAL sentence you need to include in your referral letter, and that is: “I am ALREADY monitoring the diet and wear.”

 

Oral Medicine Department Referrals

 

You will normally refer to the oral medicine specialists as a means of backing up your diagnosis, which is almost certainly, atypical facial pain/burning mouth syndrome. Often, you would save a lot of time by giving a nightguard or benzydamine hydrochloride rather than wasting your time on a referral letter.

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Pointless?

Pointless

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DEC
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2019 Horoscope

2019 horoscope by @DentistGoneBadd

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Dear Santa by @DentistGoneBadd

Dear Santa

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Looking Back

Looking Back

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Reading the Warning Signs

Reading the Warning Signs

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Balancing Views

Balancing Views

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Simpler Times

Simpler Times

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Dental Irritations by @DentistGoneBadd

Dental Irritants

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More Post It Notes

More Post-it Notes

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Dental Royalty

Dental Royalty

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GDPR reviewed by @DentistGoneBadd

GDPR in Dentistry

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Dental School Prospectus

Dental School Prospectus

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Horrorscope 2018

Dental horrorscope 2018

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Complete Dentures for Dummys by @DentistGoneBadd

Complete Dentures by @DentistGoneBadd

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Dental Confidence Survey by @DentistGoneBadd

Dental Confidence Survey

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Evil Genius - a guide to not being sued.

A guide to not being sued

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Confusion

Confusion

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Ortho for Dummys

Orthodontics for Dummies

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Dental Conspiracies

Dental Conspiracies by @DentistGoneBadd

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Final Exam MCQ by @DentistGoneBadd

Final Exam MCQ by @DentistGoneBadd

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Train Your Dentist

Train Your Dentist

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All I Want...

All I want for Christmas.

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Calm Down

Calm Down Dear

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Risk Assessing your Dental Nurse

Risk Assessment

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Great Expectations

Great Expectations

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Think Positive

Think Positive

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Scandal!

Scandal!

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Danger - Dentures About by @DentistGoneBadd

Danger - Dentures About

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Dental Innovations

Dental Innovations that didn't quite make it

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The Telegraph

The Daily Telegraph

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Caring and Cosseting

Caring & Cosseting

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Dentists-vs-Nurses

Dentists vs Nurses

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True Confessions

True Confessions by @DentistGoneBadd

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NOV
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Poetry of Complaint Handling

The Poetry of Complaint Handling

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NOV
09
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The Snu [well known newspaper]

Shock dental horror probe shock

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NOV
01
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Diary Of A Wimpy GDP

Diary of a Wimpy GDP

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Terminology - Dental jargon to bamboozle

Dental Terminology

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Perspective

I wouldn't recommend him to my worst teecher

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If patients wrote dental information leaflets

Listen carefully - We'll be asking questions later

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Pain - pass the analgesics

Pain - Nothing hits it harder than @dentistgonebadd

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The GDC - they got this right

The GDC - is it ALL bad?

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The Forgotten Victims

Teeth - the forgotten victims

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Patients - You have to laugh

Patients - You've got to laugh.

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Crowns - Avoiding the Pitfalls

Crowns by @DentistGoneBadd

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Recent comment in this post
David Chong Kwan

mis-click

Sorry, dentist gone bad. That was really funny, then I clicked one star due to being a bit clumsy.
Sunday, 31 May 2015 12:23
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Dental Nurses - all you need to know

All you wanted to know about dental nurses.

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Standards 1.0

Standards 1.0

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Andrew Adey

So sad because it`s true.

The title above says it all. It`s all absolutely true. ... Read More
Wednesday, 06 May 2015 14:34
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MAR
07
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Rake in the Recommendations

Are you recommendable?

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Saliva

Saliva

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03
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Dental Philosophy

Dental Philosophy

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DEC
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Body Language

Body Language in Dentistry

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Dear Santa

Dear Santa, Please leave Me...

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NOV
10
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The Tongue - Why?

The Tongue

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28
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Measuring Success

Measuring Treatment Success

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Dental Fears Explored

Dental Fears Explored

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18
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Silly mistakes

Avoid Silly Dental Mistakes

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11
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Risk Assessment - Part One

Risk Assessment Part One

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Preparing for Friends and Family Test

Preparing for Friends and Family Test

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Obtaining Patient Consent

Obtaining Patient Consent

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Technicians under the Microscope

Technicians under the Microscope

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The Science of Dental Materials

The Science of Dental Materials

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The Challenging Patient

The Challenging Patient

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11
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Hygienists

Hygienists

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02
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Oral Health Product Review

Oral Health Product Review

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Dental Nurses

Dental Nurses- where would we be without them?

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14
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Receptionists

Dental Receptionists - Arent they just lovely?

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Dental School

Things they never told you in Dental School

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01
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Orthodontics

Orthodontics Untangled

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16
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Open Cheque Book

If I had an open chequebook.....

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09
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Patient Types

Patient Types

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02
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Treatment Planning

Treatment Planning

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06
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The GDC - Why?

The General Dental Council - Why?

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22
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The Dental Conference

The Dental Conference - a survivor's guide

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16
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Staff Irritations

Inter-dental staff irritations

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Digital Dentistry

Digital Dentistry - DentistGoneBadd drags you into the 21st century

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Dental Myths

Dental Myths - the truth is out there

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Staff Selection

Dental Staff recruitment - how to keep out of court

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Ethics Explained

Ethics Explained by DentistGoneBadd

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Practice Management

Making Dental Practice Management Simple With DGB

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22
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Controversies

Current Controversies in Dentistry

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Communication Pt.1

Communicationand Treatment the DentistGoneBadd way

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Marketing

Marketing by @dentistgonebadd

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Denture making secrets

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Dental Radiography

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Health & Safety Quiz

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