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Posted by on in Product Updates


Simplyhealth Professionals has produced a range of templates and draft policies to support its practices in preparation for meeting the enhanced data protection requirements, coming into force on Friday 25 May 2018. The company has also been providing detailed information and guidance on the implication for practices of the new data regulations with a three part blog written by Roger Matthews, Honorary Life President and former Chief Dental Officer (

Between now and Friday 25 May, the recommendations are that practices will need to:

  • Complete their data audit (as recommended by The Information Commissioner’s Office (

  • Check where back-ups are stored (ask your software provider/s)

  • Consider how to present Privacy Notices to patients

  • Consider revising their Data Protection and Information Security policies

  • Update their Cookie policy if they have a website

  • Carry out and document a Legitimate Interest Assessment (in simple terms how you lawfully process personal data)

  • Draw up a Data Breach policy and procedure (if not already done)

  • Appoint a Data Protection Officer

To help with preparation, Simplyhealth Professionals has published several templates for members on their web portal in a GDPR toolkit.  There are templates available for a Legitimate Interest Assessment, a Privacy Notice and a Data Breach. However, in each case it will be necessary for practices to consider how these templates should be adapted for their own particular circumstances and practice.  Further resources will be published on the portal in the coming weeks in the form of a Cookie policy, a Data Retention policy, a Data Protection policy and an Information Security policy.

As the new law is still a Parliamentary ‘work in progress’ and subject to some further amendments, Simplyhealth Professionals intends to keep members fully updated on any further developments.

Henry Clover, Chief Dental Officer at Simplyhealth Professionals, said: “We shouldn’t forget that confidentiality, consent and security of sensitive information – to name but three factors – have already been an integral part of dental practices for a long time. This is the embodiment of data protection in our professional lives, so much of this is not actually new.  

“However, there is still some preparation required by practices and they will need to become familiar with some different language.  Similar to the support we provided with regards to CQC inspections, we have again attempted to simplify the complex and make generic data protection requirements relevant to dental practices.”


About Simplyhealth Professionals:

In February 2017, Denplan rebranded as Simplyhealth Professionals.



Simplyhealth Professionals is the UK’s leading dental payment plan specialist with more than 6,500 member dentists nationwide caring for approximately 1.7 million patients registered to a Denplan product.

Simplyhealth Professionals provides the following range of leading Denplan dental payment plans under the Denplan name:

  • Denplan Care: all routine and restorative care + worldwide dental injury and dental emergency cover

  • Denplan Essentials: routine care only + worldwide dental injury and dental emergency cover

  • Denplan for Children: routine and other agreed care + worldwide dental injury and dental emergency cover

  • Denplan Membership: registered with the dentist + worldwide dental injury and dental emergency cover

  • Denplan Hygiene: A dental payment plan without dental insurance for all types of practice from NHS, mixed and private to support patients commit to a consistent hygiene programme.

  • Denplan Emergency Insurance: worldwide dental injury and dental emergency cover only

Simplyhealth Professionals also provide a wide range of professional services for its member dentists and their practice teams, including the Denplan Quality Programme and Denplan Excel Accreditation Programme.  Plus regulatory advice, business and marketing consultancy services and networking opportunities.

Dentist enquiries telephone: 0800 169 9962.

For patient enquiries telephone: 0800 401 402   

For details of all of our products, visit

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Posted by on in Product Updates


Adam Christie the CEO of CALCIVIS was interviewed by BBC Scotland this week. He spoke comprehensively about the development of the CALCIVIS imaging system and told viewers how this innovative new dental device is helping to revolutionise preventative dentistry.

Filmed at a dental practice in Edinburgh, Adam showed how the CALCIVIS imaging system works and explained:

“Using a recombinant photoprotein, the CALCIVIS imaging system identifies free calcium ions released from actively demineralising tooth surfaces.”

Viewers saw how the CALCIVIS imaging system produces a very short, low-level flash of light that is detected by an integrated intraoral sensor and presented as a glowing, digital map at the chair side. It was agreed that CALCIVIS offers dental practitioners an early detection device to identify enamel demineralisation in the earliest, most reversible stages, which enables them to plan prompt management to prevent dental caries.

In addition, the non-invasive CALCIVIS system helps patients to understand their risk of dental caries more easily and motivates them to improve oral hygiene levels.

As Adam Christie explained to the BBC, “CALCIVIS is a first for British Dentistry. Never before has it been so easy to detect areas of active demineralisation so efficiently.”

If you would like to know more about this remarkable technology, contact the CALCIVIS team today.


To find out more about CALCIVIS visit

or call 0131 658 5152


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Posted by on in Product Updates


A recent Court of Appeal judgment has criticised the fairness and scope of the former Parliamentary and Health Service Ombudsman’s procedure for investigating clinical complaints against healthcare professionals. The GPs in the case were jointly represented by the MDU and another medical defence organisation but the judgment will also have positive implications for dental professionals.

The court considered exactly how the Ombudsman applied her discretion to investigate a complaint. It found an investigation should not begin where a complainant has another legal remedy open to them (other than complaining to the Ombudsman) unless the Ombudsman “is satisfied” that it was not reasonable to expect the complainant to use the alternative legal remedy. The Ombudsman must obtain and analyse information related to the complainant’s particular circumstances and not simply refer to general criteria. 

The court also provided welcome clarity on the standard applied by the Ombudsman to determine whether or not the exercise of clinical judgement was reasonable.

The judge commented:

The standard chosen by the Ombudsman is beguilingly simple but incoherent. It cannot provide clarity or consistency of application to the facts of different cases. There is no yardstick of reasonable or responsible practice, but rather a counsel of perfection that can be arbitrary. It runs the risk of being a lottery dependent on the professional opinion of the advisor that is chosen. It is unreasonable and irrational and accordingly, unlawful.”

John Makin, Head of the DDU said: “This judgment will have positive implications for dental professionals. When their clinical judgement is criticised, the Ombudsman can investigate what happened, reach conclusions and make recommendations if service failure is found. It is essential that the standards used by the Ombudsman to judge the clinical care provided to a patient are appropriate. Dental professionals should not be held to unreasonably high standards. It is also important that the Ombudsman stays within its legal powers and does not investigate exactly the same facts as a court would consider as this could present double jeopardy for dental professionals.  

“Those facing an investigation into their clinical practice should have reassurance that the processes being followed by the Ombudsman are fair and just. This judgment is good for healthcare professionals, and will also benefit patients who can be assured that the investigation was properly and fairly carried out.”


The DDU, the specialist dental division of the MDU, is a not-for-profit organisation wholly dedicated to our members’ interests. Our team is led and staffed by dentists with real-life experience of the pressures and challenges faced in practice.


We offer our members expert guidance, personal support and robust defence in addressing dento-legal issues, complaints and claims. Our customised services range from legal assistance to indemnity to appropriate CPD.

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Posted by on in Product Updates


Carestream Dental’s Application Specialist, Kirsty Morrison, was one of several lucky people to receive a ‘Golden Envelope’ from Practice Plan at the BDIA Dental Showcase last year. It contained a £20 note and a dare – make it count!

Kirsty decided to use her £20 to help a gentleman who had battled and overcome his fight with alcoholism. He was honing his technology skills on a tablet with his social worker, but was devastated when it broke and he was unable to replace it.

The story inspired the whole team in the Carestream Dental Head Office, who decided to donate to the cause as well. The amazing £230 raised enabled Kirsty to buy the gentleman a brand new tablet, as well as a cover and other accessories, enabling him to continue working on his skills from his own home for the very first time.

This is just one example of how a little incentive like the £20 from Practice Plan can really make a difference to someone. Thank you to everyone who donated!


For more information please contact Carestream Dental on

0800 169 9692 or visit

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook 

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Posted by on in Product Updates

One year after taking ownership of the UK’s third largest dental group, Zurich-based Colosseum Dental Group unveils a £5M comprehensive modernisation programme focused on clinical excellence and best practice.

Southern Dental, the nation’s third largest chain of dentists, is now known as Colosseum Dental UK Ltd. The name change coincides with the first anniversary of Zurich-based Colosseum Dental's acquisition of Southern Dental, which made it not only Europe's fastest growing dental group, but also the only one with a network spanning the continent.


With a patient base in excess of 500,000, the majority of Colosseum's 80 practices in the UK will undergo an extensive refurbishment programme, introducing a new look and feel to waiting rooms with upgraded treatment areas and clinical facilities as part of a £5,000,000 investment in the company. Peter Keegans, CEO, explains, “Our new owners have a long-term, 20-year vision which is enabling us to invest in upgrading our clinics to be state-of-the-art practices offering the highest standards.” Colosseum Dental Group’s ambition is to be Europe’s leading dental provider within five years.

One of the pillars of Colosseum’s recipe for success in the UK will be embedding each practice as a “good neighbour” in its local community. Peter continues, “We want to break with convention from other dental chains. Each of our 80 practices will be known by the local name patients have always referred to it. If, for example, ‘Hollybush Dental’ is how a practice has always been known colloquially, we've no intention of simply re-badging it as ‘Colosseum Dental’. In this way, each practice will retain its connection as an integral part of its community."

In addition to being a good neighbour, Colosseum has two other refreshingly simple cultural values; to be a provider of exceptional patient care and to be a great employer. As Peter explains, “Our name change marks a new era: a renewed energy and focus, an opportunity for cultural change and to align ourselves with the values of our European colleagues. Armed with a long-term vision, we can now invest in our practices and staff with confidence, knowing our patients will be the ultimate beneficiaries. Everyone wins.”

Being part of a European group means dentists have the chance to provide best practice based on the ability to observe long-term clinical outcomes in a huge, European-wide patient base. Treatment protocols, guidelines and KPIs are currently being developed across the group to provide highly informed patient care, and present the best possible treatment options to patients. Ravi Rattan, Clinical Director at Colosseum Dental UK, who joined in 2016, is excited to be part of these changes: “At Colosseum Dental, we’re committed to raising clinical standards and offering more advanced treatment options and procedures to our patients. Our new specialist referral centres in Kettering and Kingston offer private as well as NHS treatments such as orthodontics, implants and facial aesthetics. Patients there will benefit from 3D CBCT scanners to enable better, safer treatment planning. Having new investment means we can continue to set up such centres: Our European colleagues are highly experienced in managing large referral centres, and we are learning from their success.”



The group’s aim is for no differences to exist between treatments available at, say, a practice in Switzlerand, and those available at one in Southern England. Lars Armbäck is Chief Dentist at Colosseum Dental Group. Armed with 30 years’ general practice and a special interest in prosthetics, implants, quality and treatment strategy, his focus is on best practice, dentist development and quality assurance. He’s excited by the addition of the 80 English clinics, noting, “Patients everywhere should be able to benefit from digital technologies that enable them to make informed choices about their care. Hence, as a group, we recently chose to invest in intraoral scanners for all patients, and our size means we can negotiate to help keep diagnostic and treatment prices affordable.” He adds, “Dentists at our UK practices will benefit from committees we have set up to examine best practice in treatment planning and workflow. With time, we’ll be able to compare patient outcomes across Europe, and thereby identify best treatment strategies and best practice overall. It’s this type of sharing which sets us apart from any of our competitors.”

Career choices at various levels are being made more flexible, in line with changing lifestyle requirements such as increased female and part time dentists in post. Samaneh Nezamivand-Chegini, a dentist who practises in Central London, having joined in 2012, now sits on the Clinical Board. She says, “It’s great to see my suggestions have been noted, despite my being relatively newly qualified. Peter [Keegans] and his team have listened and acted, which is in turn inspiring my clinical colleagues. On a personal level, I’m being supported to further my career and income via training in implantology.”

Sharyn Wilson, HR Director at Colosseum Dental UK, notes, “Our improved ways of working and communicating are being appreciated by all our staff, from receptionists to dental specialists.” Career progression for non-clinical staff is also being strengthened. For example, the new Advanced Treatment Co-ordinator has progressed from earlier roles as nurse, Practice Manager, then Resourcer. As a sign of its commitment to professional development, Colosseum Dental UK will hold its first Annual Conference on 20th April, where keynote speakers will include Seema Sharma, an expert in transforming dental practices, Joe Bhat, a Fellow of the International Team for Implantology and Jas Gill, who was voted in at No.12 in the Top 50 most important people in UK Dentistry.

Colosseum Dental UK Limited is the third largest chain of dental practices in the UK, with 80 clinics spanning 19 counties. The company supplies high quality general dental care, as well as specialist services for NHS and private patients. It has more than 900 employees and Associates, including over 250 dental professionals, serving more than 500,000 patients. Its mission is to be the ‘best in class’ dental group in the South of England by providing modern, quality dentistry services for the benefit of patients, dentists, employees, shareholders and striving for continuous growth and excellence.

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