Our personalities show individual differences in behaviour, feeling and thinking. We are all unique and some of us are extrovert and some introvert, but a mix of personalities can be very useful in the dental practice.

A blend of both social and analytical skills is required for a successful dental team. For example some dental professionals may feel shy around patients but excel in clinical tasks or organisation. Others may have a warm chair-side manner and are able to put patients at ease instantly, but may struggle with elements such as keeping records or ordering supplies. There are many elements that go into team chemistry and performance, which frequently fluctuate and coexist at varying levels.

The diversity of patients that visit the practice is also an eclectic mix of personalities that may act very differently at the dental surgery. Some enjoy meeting people, having a chat and telling the dental team about many facets of their lives. Others prefer to remain quiet and simply want to get in and out. Some patients are able to cope with all types of treatments without worry while others can become very anxious. Indeed, national surveys reveal that around 36% of patients experience moderate dental anxiety and 12% of adults are classified as having extreme dental anxiety.[1] It is the role of the dental professional to evaluate how patients feel and behave and to conduct their service accordingly.

Of course it is impossible to understand all personalities but it is important to remember that everyone is different. Even the most shy or fearful patients attend dental check ups while battling with a whole host of anxieties. In all cases empathy is needed with a non-judgemental, kind and gentle approach, the dental team need to be able to assess the reactions of their patients and adapt in order to provide the most appropriate care.

Sometimes in order to achieve the best results and to keep the interests of a patient at the forefront, it may be necessary to refer them to a specialist practice. However, the referral practice needs to work well alongside your practice to ensure good communication and successful results. With patient care a priority, when you choose a referral practice you need to feel confident that their team have the ability and skills to treat your patients whilst also fitting in well with the personalities and characteristics of you and your dental team.

London Smile Clinic is a referral practice with a team of specialist dental practitioners that are experienced in liaising successfully with dental professionals on all levels. They understand the variances of personality and provide open communication, trust and confidence to both practitioners and their patients. As a centre of excellence with exceptionally high standards of clinical dentistry, London Smile Clinic can offer a range of specialist orthodontics, implants and periodontal treatments and can consistently extend a professional and considerate approach to all patients.

You may not always be able to work with perfect people but recognising their strengths is a valuable step to building a well-rounded team of people that will not only streamline operations but also help you to achieve the most favourable results for your patients.

For more information, please contact the London Smile Clinic on 020 7255 2559 or visit www.londonsmile.co.uk.

By listening to the right advice, and being organised, purchasing your first property is an achievable goal. At the beginning of your dental career, when you have begun to put down roots in a practice, buying your own property will be the next obvious step. Of course, there will always be issues in the wider economy that may complicate the process, but it is always possible to overcome these.

One-hundred per cent mortgages are almost obsolete nowadays and the chances of them coming back are slim indeed. Low-deposit mortgages are still out there, and there are schemes you may not know about that can help of which you may be unaware. For example, the Government offers Help to Buy equity loans schemes, which are available to first-time buyers on newly built homes in England. You will need to contribute 5% of the property price while the Government provides a further 20% and then a mortgage covers the rest.

However, even with a low-deposit mortgage, your savings may not be enough. Many first-time buyers ask their family for help, but it is always prudent to document the arrangement thoroughly so everyone knows where they stand. The bigger the deposit you have acquired, the more options you will be offered. When you are looking at your savings, or when you are planning out how much you will need to save, you must not overlook all of the additional costs incurred when buying a property, such as mortgage arrangement fees and stamp duty.

In the current financial market, first-time buyers might benefit from a fixed-rate mortgage. With the Bank of England set to increase the base rate in 2016, anyone on a tracker mortgage will see monthly repayments go up. And with interest rates predicted to rise, if you are on a variable rate mortgage, you may find yourself struggling with repayments. One of the advantages of fixed-rate mortgages is peace of mind. You have no idea how your financial priorities may change over the next few years, so if your mortgage repayments are static, so much the better.

Of course, any advice on home-buying needs to be tailored to your individual circumstances. This is where working with an Independent Financial Adviser (IFA) can be most beneficial. By seeking out an expert who has experience of working with dental professionals, such as one of the IFAs at money4dentists, you can be assured that the advice you receive will be specific to the challenges you face.

Your first step onto the property ladder is just the start: by getting the right advice at this stage, and maintaining the relationship with your IFA, you can progress to making more personal and professional financial decisions in the future.  

For more information please call 0845 345 5060 or 0754DENTIST.

Email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.money4dentists.com

• Nearly 60,000 online searches on the ‘Find a Dentist’ page - a 223% increase*
• More than 150,000 visitors to the Denplan Website - 158% increase**
• Over 26,000 visits to the #Doitforyourselfie microsite in October

• 1 million people reached on social media, using #doitforyourselfie
• The advert was viewed over 200,000 times on social media
• The advert was viewed for 123 hours on Twitter

• The advert reached over 20 million consumers across the UK
• On average people saw the advert four times

• 90% of Denplan’s member dentists agreed with the statement: “I am proud that Denplan are encouraging people to love their teeth”

Thanks for reading as always, let me know your thoughts on this campaign and how it was received by your patients?

Denplan has launched a new upgraded version of The Denplan PreViser Patient Assessment (DEPPA) tool.  DEPPA provides an instantaneous online report showing a patient’s Oral Health Score, alongside giving an evidence-based assessment of a patient's risk of future diseases such as dental caries, periodontal disease, tooth wear and oral cancer.

DEPPA first launched its innovative patient assessment tool in May 2013, marking a pivotal moment in clinical risk assessment, supporting effective communication and truly placing patients and their future oral health at the very centre of effective and preventive care.

Denplan has launched an enhanced version of DEPPA, following valued and valuable input from its Excel dentists. Denplan Excel is an advanced quality assurance programme, developed for dentists to help support clinical governance, professional regulation and excellence in patient care and communication.  The upgraded version of DEPPA will contain three substantial benefits:

• Firstly, patient data and reports will be stored securely within the DEPPA system.  This means that whilst it is still best practice to save reports to the practice’s management software/clinical records, they can simply be accessed at any time from the DEPPA home page.
• Secondly, for a patient who has had a previous DEPPA assessment, this can be linked to the current one.  A new third page will appear on these follow up assessments which shows the results of up to two previous assessments, thus increasing patient’s understanding of how their oral health and future risk is changing.
• And thirdly, the practice analysis reporting has been enhanced.  This enables practices to audit their patients in depth, over any period of their choosing and at anytime.

Commenting on the enhancements to DEPPA, Henry Clover, Deputy Chief Dental Officer at Denplan said:  “We’re extremely proud of how popular the DEPPA tool has become since its launch over two and half years ago – over 50,000 patients have now benefitted from the evidence based tool, which is designed to help improve the patient experience and significantly improve their understanding of their oral health. It is also a valuable clinical decision support tool.

“We value the continued input from our member dentists, which enables DEPPA and our Excel programme as a whole to continue to develop.  The upgrades to DEPPA have been trialled already and we are confident they are straightforward to implement and will significantly enhance the usability of the tool for dentists.”

DEPPA has received  extremely positive feedback from both patients and dentists - 100% of dentists asked agreed that the DEPPA report is a ‘valuable patient communication aid’, while 95% agreed that comprehensive patient assessments, such as DEPPA, are becoming an essential aspect of quality dental care.*

Denplan has produced a simple guide to using the upgrade, for existing users of DEPPA, which is available alongside the main DEPPA manual.  DEPPA remains free to all Excel dentists, whilst non-Excel Denplan members can benefit from unlimited use of the online system for just £90 per month (inc VAT).  For more information about DEPPA or to sign up online, visit

http://www.denplan.co.uk/dentists/denplan-excel/deppa

Sonia Rishi explores the world of Future Health Partnership to discover why it offers such a strong alternative to corporate dentistry for practice owners looking for a little extra support. 

As someone who has always had a socially aware ethos and a strong interest in the community, when Future Health Partnership (FHP) creator Simon Gallier told me all about his business model I couldn’t help but be interested. I have a real belief that if you support local businesses you are supporting the resident community both societally and economically, which, in my mind, dovetails really well with healthcare provision.

At Simon’s invitation, when the time was right I visited one of the FHP practices and saw how it could work in reality. I saw that it offers a viable alternative to the corporates, providing community-based healthcare.

In a nutshell, FHP is incorporated as a community interest company (CIC) and serves as a not-for-profit healthcare organisation. FHP is similar to a ‘John Lewis’ style of business, offering a viable, ethical future for healthcare. Each practice becomes part of the group, and will be held for the benefit of all staff – not just the practice owner.

A passion for dental care

I have a real passion for dentistry and providing the best possible care for patients. There aren’t many options out there for dentists looking for an alternative business model beyond the corporates, and what FHP wants to do is to enable practice owners to maintain community-based practices in areas that really need them, as well as benefit from economies of scale. So while FHP is committed to each practice retaining their particular local identity, there is the added advantage of joining together when buying from suppliers. 

However, we’re not just talking affordable dentistry. It’s an important element, and I think the corporates will make dentistry affordable. However, FHP is also about dentists who care and who want to spend more time with their patients to build rapport and trust, understand what patients need and want, and be able to provide the care they were trained for and want to do.  

One element that is certainly attractive for many dentists is that the administrative burden is reduced by the FHP partnership. We want to standardise the regulatory aspect of dental practice, so that our template can be used across the group but be tailored to each business. Every FHP practice has access to our central folders. We provide the tools, training and skills, and personnel are available at FHP to help complete the paperwork, but the practice’s team remains very much involved.

Our dental partners also very much like the ethos that FHP will care for patients, and be sympathetic to the culture of the practice, which means the provision of clinical treatment isn’t affected.

Embracing change

At FHP we recognise that change is difficult, but the truth is once the dental team sees the benefits change suddenly doesn’t seem so hard! Processes are being put in place all the time to make the transition and on-going partnership as easy and beneficial as possible. In addition, we are going to work with external leaders in dentistry to make sure we get the best of everything for our practices, from regulatory compliance to team motivation and career progression.

FHP’s proposition allows dentists to continue with their dentistry and really care for their patients and their team. If this seems like an attractive proposition for your practice, please visit www.futurehealthpartnership.co.uk or call 08000 789 402.

The British Academy of Cosmetic Dentistry’s (BACD) Annual Conference has closed its doors for another year – but what an exceptional event it’s been. With a line-up of prodigious speakers, a diverse lecture programme and inspiring hands-on sessions, there truly was something for everyone in the fully-filled three-day event.

The BACD is recognised for always providing the most relevant education to its members – and this year’s Annual Conference was, yet again, a true testament to this. Like previous years, the Academy brought together a collection of internationally-renowned speakers to discuss some of the most pertinent topics in the profession today.

Offering some insightful tips on the finer points of aesthetic restorative dentistry,  both Dr Serhat Köken and Dr Walter DeVoto inspired delegates to artistic heights with their sessions on composites, while Dr Ian Buckle, Dr Ken Harris, Dr Heike Krämer and Dr Andy Toy took part in a lively discussion on the effective management of occlusion.

Delegates were also encouraged to get involved with a number of hands-on sessions. Dr Nik Sisodia and Dr Martin Wanendeya shared their expertise on implant restoration while Dr Simon Chard and Dr Bertrand Napier gave delegates the chance to practice their camera skills in a session on clinical photography.

What’s more, Dr Christopher Orr and Dr Donald Sloss gave an insightful presentation on the BACD’s Accreditation process. Designed to elevate practitioners to the pinnacle of clinical excellence, Accreditation was brought one step closer to many practitioners with this detailed session.

As with previous years, the wealth of knowledge and expertise on offer at this year’s Annual Conference was stupendous. Regardless of clinical experience or role, the varied display of industry secrets, techniques and know how provided all delegates with inspirational and exciting information with which they could improve their own dentistry. 

Aside from the many educational opportunities on offer, this year’s conference was the perfect chance to welcome the BACD’s new president. Dr Bertrand Napier, well known as the Editor for the International Journal of Cosmetic Dentistry, assumed the title and said:

“I want to be a president that encourages members to become more involved with the Academy, both through learning and giving. I want our members to be able to grow and advance their professional practice while doing what they can to helping their fellow members do the same – more than anything, I think this role is about serving others, just as much as leading.”

Most importantly, the BACD Annual Conference gave delegates the chance to meet and network with other like-minded and talented professionals, learn from some of profession’s leading lights and rediscover their passion for beautiful dentistry. 

If, however, you missed this year’s BACD Annual Conference you can still get involved. Membership to the BACD is a great way to stay up-to-date with everything in the world of cosmetic dentistry and the regular regional meetings provide excellent education on a wide range of topics. In addition this, there is always next year’s Annual Conference to look forward to – make sure you put the dates in your diary!

The BACD Thirteenth Annual Conference 2016

‘The Digital Revolution’

10^th- 12^th November 2016: The EICC, Edinburgh

For more information about the British Academy of Cosmetic Dentistry visit www.bacd.com

For those expecting pioneering innovation, enthusiasm, inspiration and vibrant learning opportunities, the Nobel Biocare Team Conference 2015 definitely did not disappoint.

Held against the stunning backdrop of The Brewery in London, the highly anticipated event delivered a unique two-day programme catering to the interests and specialities of all those in attendance. More than 350 professionals were welcomed to the conference this year, ensuring a fully inclusive and well-rounded educational event.

But what made this conference truly stand out?

The Speakers

With over 30 internationally renowned and highly celebrated speakers delivered stimulating sessions throughout the two-day conference. The Scientific Co-Chairs – Professor Ian Brook, Professor Screenivas Koka and Professor Daniel van Steenberghe – led an outstanding line-up of professionals, each recognised as modern-day pioneers in their respective fields. To name but a few these included Edmond Bedrossian, Wolfgang Boltz, Steve Bongard, Richard Brookshaw, Andrew Dawood, Susan Tanner, Richard Elliot, Stefan Holst, Joseph Kan, Glenn McEvoy, Guy McLellan, Alessandro Pozzi and Peter Wöhrle.

The Presentation

As Kishore Pranjivan, Nobel Biocare Regional Director of UK and Ireland, commented in his opening speech, the conference was designed specifically for “customised learning”. Delegates had the opportunity to choose between topics that were of most interest to them, with a combination of lectures and hands-on workshops forming the diverse and exciting programme.

Setting the scene for two days of learning and innovation, the opening lecture took delegates on a journey through the history of dental implants, from Professor Brånemark’s initial invention to today’s cutting-edge solutions that make the previously untreatable cases, treatable. The programme then split into two, with delegates choosing to consider how they can exceed patients’ aesthetic expectations, or to explore how the latest solutions have blazed a trail for change and advancement.

In the afternoon, delegates had a chance to learn from the global podium speakers first-hand within the eight different masterclasses and hands-on workshops available. Sessions explored everything from peri-implantitis to CBCT, 3D modelling and successful relationships between practice and laboratory. In the workshops, delegates had the chance to get hands-on with Zygomatic implants, hone their skills for immediate implant placement or get to grips with the many benefits of the NobelClinician® software. These more intimate sessions were then repeated on Saturday morning, enabling delegates to attend a second masterclass or workshop of their choice, before the plenary session demystified options for treating the compromised maxilla with a fixed prosthesis.

Evolution and Innovation

With a passion for excellence and delivery of high quality implant treatment clear among both speakers and delegates, the atmosphere throughout the conference was one of celebration for past achievements and excitement for the future.

In the words of Charles Darwin, “It is not the strongest of the species that survives, but rather that which is most adaptable to change”. Nobel Biocare strives to be both, delivering the high quality, innovative solutions the profession needs to meet even the most complex of patient needs.

For more information, contact Nobel Biocare on 0208 756 3300, or visit www.nobelbiocare.com

New and improved Maxcem Elite™, a self-etch, self-adhesive resin cement for indirect restorations, is simplicity refined, offering you the best in class adhesion when compared to other leading self-adhesive cements.

It is also easy to clean up, with no hand mixing and no refrigeration required. For convenience, intraoral and root canal tips allow the material to be easily dispensed in hard-to-reach areas.

Maxcem Elite in automixing syringes also offers:

• Easy handling

• Simple procedures

• High bond strength and efficiency

• Universal application.

In addition, the material’s optimised resin matrix and filler systems improve wettability, resulting in greater adhesion and allowing for immediate light curing and better shelf-life stability.

Also worthy of note is that its proprietary redox initiator system eliminates the inherent discolouration of benzoyl peroxide /tertiary amine initiator systems for a more aesthetic restoration.

For further information, please call 01733 892292, email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.kerrdental.co.uk.

This month is Mouth Cancer Action Month, a charity campaign set up by the British Dental Health Foundation (BDHF) to raise public awareness of mouth cancer. The campaign has been long running; spearheaded by the late Richard Horner, founder of Scope Group and well known among the dental media and trade, in 1998. He retired in 2003 and handed over the project to the BDHF, who have done much work to raise awareness of mouth cancer;  pushing through changes in legislation in relation to the tobacco industry, including a direct marketing ban and the smoking ban.

Over the last year concerns over the Nation’s oral health have hit the headlines; from concerns over children’s oral hygiene, the effect of sugar and proposals for a ‘sugar tax’, and more recently revelations regarding the poor state of professional footballers’ teeth. This article will consider the nations awakening interest in all things oral health, and what impact this has on the fight against mouth cancer.

Children’s Oral Hygiene

In 2013 the Health and Social Care Information Centre commissioned a survey in relation to Children’s Dental Health. This survey has taken place every 10 years since 1973 to track changes in the oral hygiene of children.  The results were published in early 2015 and found the following:

·         The nearly a half (46%) of 15 year olds and a third (34%) of 12 year olds had “obvious decay experience” in their permanent teeth. This was a reduction from 2003, when the comparable figures were 56% and 43% respectively.

·         The proportions of children with some untreated decay into dentine5 in permanent teeth have also reduced, from 32% to 21% of 15 year olds and from 29% to 19% of 12 year olds.

·         In 2013, nearly a third (31%) of 5 year olds and nearly a half (46%) of 8 year olds had obvious decay experience in their primary teeth6. Untreated decay into dentine in primary teeth was found in 28% of 5 year olds and 39% of 8 year olds.

·         In 5 year olds, the average number of primary teeth with obvious decay experience (dmft) was 0.9. Among 5 year olds with such decay, the average number of teeth affected was 3.0.

·         In 12 year olds, the mean (average) number of permanent teeth affected by obvious decay experience (DMFT) was 0.8. Among 12 year olds with any such decay, the mean number of teeth affected was 2.5.

The survey also looked at lower income families by assessing the oral health of children who had free school meals. The findings for this group were as follows:

·         A fifth (21%) of the 5 year olds who were eligible for free school meals had severe or extensive tooth decay, compared to 11% of 5 year olds who were not eligible for free school meals.

·         A quarter (26%) of the 15 year olds who were eligible for free school meals had severe or extensive tooth decay, compared to 12% of 15 year olds who were not eligible for free school meals

Around this time the Faculty of Dental Surgery at the Royal College of Surgeons of England (RCS) also published a report in relation to the state of children’s oral health. The RCS was seriously concerned about the state of oral hygiene in children and noted the regional inequalities in the results. The report confirmed that in 2013-14 approximately 46,500 children under the age of 19 were admitted to hospital with a primary diagnosis of dental caries.  The RCS estimated that 90% of dental caries are preventable.

Sugary drinks have been blamed for the poor oral hygiene in children, with many seeing sugar as the new tobacco. We reported on this in Issue 4 of our Dental Bulletin, at which time Tesco had banned sugary drinks from its shelves and Coca-Cola had funded research which down-played the effect of sugary drinks on teeth.

Since that Dental Bulletin the Government has come under increasing pressure to implement a sugar tax and for the food industry to have clearer packaging as to the amount of sugar in their products.

Jamie Oliver has been a campaigner for the sugar tax for a while, even implementing the tax in his own restaurants. He has a ‘five point sugar manifesto’, which includes the sugar tax and banning advertisements for junk food before 9pm. On 19^th October 2015 he also appeared before a committee of MPs to discuss the sugar tax, in which he asked David Cameron to ‘frankly, act like a parent’ with the food industry.

Meanwhile, Jeremy Hunt was accused of delaying Public Health England’s (PHE) report on the subject, which was meant to be published in July 2015. The report was finally published on the Government website on 22^nd October 2015; it appears his hand was forced after Dr Alison Tedstone, director of diet and obesity at PHE, went public with details of the report.

The highlights from the report are:

·         Treating obesity and its consequences alone currently costs the NHS £5.1bn every year;

·         Reducing the Nation’s sugar intake in the next 10 years to the recommended 5% (or 30g per day) could save the NHS £484m a year;

·         The influencers to buying sugary products include:

o   Advertising:

o   Food retail price promotions. Foods with higher sugar content are among the highest food retail price promotions on offer in stores:

o   Taxation on products:

·         Evidence shows lowering sugar in foods will help reduce consumption. This has a proven track record in relation to the reduction of salt in foods;

·         The report recognises that one single action will not be effective and a combination of changes will be needed to reduce the sugar intake of the Nation. Eight changes are recommended and these include:

o   A price increase of  a minimum of 10-20% on high sugar foods:

o   Reduce and rebalance price promotions;

o   Reduce opportunities to market and advertise.

What is evident from reading all the reports above is that children from lower income families are amongst the worst affected. Yet the Government is still reluctant to take action against the food industry. This is surprising as greater public awareness of the risks of sugar will surely help increase calls for change, hopefully resulting in similar action being taken against the food industry as has been achieved with the tobacco industry. 

Professional Footballers

On the opposite end of the spectrum, recent research has shown that wealthy professional footballers are amongst the worst culprits for bad oral hygiene.

Research carried out by University College London and published in the British Journal of Sports Medicine, found that nearly 4 out of 10 professional footballers have ongoing tooth decay; 57% have tooth erosion; and 8 out of 10 have gum disease, which in some cases was irreversible. Compare this with the national average, where 3 out of 10 adults suffer from tooth decay.

So why is it that professional footballers have such bad oral hygiene? Again, sugary drinks may be to blame, with the footballers drinking sports drinks during training sessions and games to help maintain energy levels. However, with appropriate oral hygiene, it has not been proven that drinking such drinks would harm teeth.

Similar research was carried out by the same study author, Professor Ian Needleman, on professional athletes during the London Olympics in 2012 and this report had similar findings in relation to the state of the athletes’ oral health.

Many people may be surprised at how oral hygiene can have an impact on one’s health and well-being in general. 7% of professional footballers and 18% of professional athletes said bad oral health had affected their training.

Dr Claudio Peru is a specialist endodontist and the principle at Chiswell Green Dental Centre.  CGDC have been working with Watford FC for the last two years, during their rise to the football Premier League. Dr Peru is responsible for the dental health for the players. His view on the importance of dental health in elite sports people is as follows:

“The importance of ensuring optimal dental health for professional athletes, including footballers, cannot be understated. By ensuring the dental health of players, they are able to train and perform during matches without being impaired by acute or chronic dental problems. There is an obvious economic advantage to the club. In particular we find that by addressing occlusal imbalances we are able to optimize neuro-muscular coordination and the postural balances. This is particularly important for the competitive performance of athletes.”

The studies did not give any conclusions as to why these professionals had such poor oral hygiene; many saying they visited a dentist regularly. With access to the best dentists and products surely there is no excuse for this.

Mouth Cancer Action Month

Mouth cancer is one of the few remaining cancers that is likely to increase in numbers in the coming years; the disease has already increased by a third in the last decade. In the UK last year 6,767 people were diagnosed with mouth cancer.

Mouth Cancer Action Month hopes to raise awareness of the symptoms of mouth cancer and the benefits of taking action early on.  The key message from this campaign is that early detection is key and it encourages the public to regularly visit their dentist.

The British Dental Association (BDA) has published an article highlighting the vital work dentists and their teams have in making the public aware of mouth cancer and early detection. It confirms that if detected early there is a 90% survival rate; compared with 50% where diagnosis is delayed. 

The BDA is also supporting HVP Action’s campaign for the HVP vaccination given to girls to be extended to adolescent boys (rather than just those between 16 and 40 who are having sex with men as recommended by the Joint Committee on Vaccination and Immunisation). It is thought that the HVP virus is likely to rival tobacco as the number one cause for mouth cancer in the coming years; the rate of mouth cancer is expected to double between 1995 and 2025.

If you want to get involved in Mouth Cancer Action Month you can visit their website here. We will be doing our part to raise awareness; look out for JFH Law’s #bluelipselfie.

Laura Pearce, Senior Solicitor

Hello everyone, 

Below you will find a video of some testimonials we collected at the BDIA Showcase in October. As you can gather from the short video, our members love using the site, finding it very useful and interesting. Our users find the site becomes a part of their daily routine. Have a watch and please share with anyone that hasn't discovered the site yet! Thanks to all the members featured. 

Tapatalk

Mobile has been the biggest thing in the digital world for a number of years, all of us love to use our smartphones and apps on an increasingly frequent basis. Over the years GDPUK have explored the ways in which we can embrace the move to mobile but unfortuntely have never quite found anything satisfactory. But we are pleased to annouce that the forum and our dental news is now available on an app called tapatalk. Our members will be able to use their exisiting logins for the site and within the app you will receive instant updates to the latest articles published and forum threads created. We hope this is an extra convenient way of accessing GDPUK in a mobile format. You may also find one or two other interesting forums to subscibe too! The app is available to download on Apple, Android and Microsoft devices.

Over the next few weeks we will also integrate advertising on Tapatalk. Advertisers will need to supply some extra copy, so their ads can work with the  different options that Tapatalk offers but we think it will supplement our traditional advertising avenues perfectly and ensure our clients adverts are getting impressions and clicks!

https://tapatalk.com/

Bloggers

As the site continues to evolve and grow (eg tapatalk, nearly 9,500 users) we are always looking to offer a bit features on the site, especially as we are known for our original content, news and information when it comes to UK Dentistry. Over the last few months we have added a few new writers to our blogging lineup, which we hope offer plenty of insight, expertise and original thinking around dental matters. We are pleased to say that Alun Rees has recently joined the lineup and his first blog can be found here. Alun is an experienced dental practice owner who changed career and now works as a coach, consultant, troubleshooter, analyst, speaker, writer & broadcaster.

Our latest blogs can be found on this link and our daily dental news can be found here. We are proud to say that we continue to reach and engage with thousands of readers through our news and blogs. Please keep sharing our content and encouraging colleagues to join the site. Thanks :)

Why isn’t Perio sexy?

My undergraduate years were spent in the old Dental School in Newcastle-upon-Tyne. During my five years I learned about dentures, amalgam, gold, porcelain and of course the use of forceps of all shapes and sizes.

I know there was a periodontology department, my tutor was a senior lecturer. The staff were perceived as a bit wet, uninspiring and dominated by the rest of the “cons” floor. Our restorative treatment plans always ended with the phrase “S&P”. There was a hygienist training school but our paths only crossed socially and the idea of integration was years away.

We had to do a “perio" case as a final year project, and mine was to be shared with another student. The patient was wore a chrome partial denture and “needed” a full mouth gingivectomy. My colleague did his half of the mouth, using whatever technique was fashionable then, reviewed her and re-appointed for my ministrations in a month. With gingivectomy knives all set I looked in her mouth, looked at the notes, looked back again and realised that I couldn’t tell the difference between the treated and untreated sides. Patient discharged and my case written up with the patient described as “non-compliant”. I passed - so that’s OK then.

Three years of oral surgery only added to my ignorance. Then the move into general practice, an NHS amalgam factory with a hygienist. One serving five dentists. The mystery deepened, what were these things called PGTs and why did they have to be booked at 11.45am? The answer, the appointment straddled midday so covered two sessions. My introduction to gaming.

I moved from practice to practice, some scale and polishes were bloodier than others, sometimes the blood oozing around the matrix band or the acetate strip was a nuisance. In 1985 I joined a practice where there was a newly qualified hygienist whose company I enjoyed, she explained that her role was primarily as a communicator. There was a glimmer of light at the end of the tunnel.

But then the practice was sold. The new regime sacked the two hygienists as being unprofitable and told the associates that they should be looking to do at least four crowns on every patient. I jumped ship - again. It seemed that everywhere I worked patients were treated as mouths on legs whose teeth were there for the benefit of the dental profession.

In December 1987, disillusioned by dentistry but searching for something, I rolled up at the Grand Hotel in Leicester for an evening course given by Phillip Greene. I met the WHO/CPITN probe.

A revelation! First move, order half a dozen CPITN probes. Second, explain to each and every patient what was going on, why it was important and what would happen next. Then a setback, the hygienist was sacked for having the temerity to tell the practice owner’s patients that they had gum disease. He explained it to me by saying that, “hygienists were mostly cosmetic really, a bit like hairdressers”.

For a decade I had drifted but was now a man possessed. I had a dream and a plan. I had been reactive, patients brought their diseases for me to treat. Time for a paradigm change, let’s make a presumption that people want to be healthy and to stay healthy.

The only solution was to start my own practice, so I did. It went well, so I started another 12 months later. In those days I used nurses to inform, to educate, to explain what the diseases were and how they could be controlled. No scaling until plaque control was good. I persuaded “the hygienist” to move to Gloucestershire to join me and for the next fifteen years we worked in adjacent surgeries sharing our patients.

I did the first BUOLD course in perio, I joined the BSP, I bought and read Jan Lindhe’s textbook.

The patients who had good plaque control had fewer problems, their endo treatments worked, they didn’t get recurrent caries, working on them was easier win/win.

We became a practice that listened and talked to our patients. When the time came to leave the NHS most understood why and stayed with us. When treatment options were explored the patients got it, there was already a relationship so we never had to worry about “selling”. Choices were offered, benefits outlined, costs explored and commitment gained, either then or further down the line.

All because everything was done on a basis of health.

Nearly 30 years on from my epiphany I talk to clients and find that many dentists are still driven by what they can do to patients rather than for them. Perio (along with paediatrics, prevention, pathology and public health) is still a Cinderella subject. Hygienists still work in cupboards.

Yet those practices that embrace health thrive, are profitable and happy.

The Wisdom Clean Between Interdental Brushes are clinically proven[i]^,[ii] to help your patients safely and gently remove plaque and maintain optimum dental health.

Dental flossing can be an unpopular oral health adjunct for many patients and the Wisdom Clean Between Interdental Brushes offer an effective alternative to both floss and wire interdental brushes.

Constructed with latex-free, rubber filaments, they are wire-free and easy to use between tight spaces in natural teeth, under bridges, around dental implants and with fixed orthodontic appliances.

The soft tips gently stimulate and massage the gingiva, minimising trauma and helping to prevent galvanic effect.

From September, a Dentist Surgery Pack of Wisdom Clean Between Interdental Brushes will be available via dental wholesalers for you to use on patients. Consisting of a dispenser box with 100 cello-wrapped bundles of each colour of brush, these will provide the ideal opportunity to introduce the products to patients, showing how their oral health can be maintained with ease.

Whatever the dentition, Wisdom Clean Between Interdental Brushes provide a solution. Find out more today.

To find out more, please visit www.wisdomtoothbrushes.com or

call 01440 714800

As part of this year’s Clinical Innovations Conference (CIC), Healthcare Learning, in association with MyDentist, presented the Clinical Innovations Awards 2015.

Held in the stunning Battlebridge Room in the King’s Place venue, London – overlooking the Regent’s Canal – the evening was a prime opportunity to celebrate some of the year’s finest innovations and achievements.

Many excellent products were nominated for the coveted Product Awards, and the expert panel of judges awarded the following Product Winners:

·        Pikster Tip Brush – from Erskine Dental

·        SpotIt – from Directa

·        Synea Vision – from W & H (UK) Ltd.

Not only were the Awards a chance to showcase some of the most distinguished new products in the industry, it was also a fantastic occasion to celebrate some of its finest people as well. The Dental Nurse Certificate was given in recognition to those nurses who had shown outstanding commitment to the Advanced Dental Nursing apprenticeship. The winners were:

·        Keisha Ellis Dale

·        Artesia Anderson

·        Phoebe Kennedy

The Clinical Innovations Awards evening was a perfect addition to CIC 2015 – and allowed delegates to enjoy good food, live music and the company of like-minded and enthusiastic colleagues.

For more information call 020 7400 8989, visit www.healthcare-learning.com or email This email address is being protected from spambots. You need JavaScript enabled to view it.

And follow us on twitter for all the latest @hlc_newsweb @hlc_smileon

Brought to you by the British Dental Health Foundation and supported by the Association of Dental Groups (ADG), the Mouth Cancer Action Month campaign is this month, aiming to raise further awareness and rally more support than ever before.
 

“As long term supporters of the British Dental Health Foundation and Mouth Cancer Action Month, we are as pleased as ever to be able to contribute to such a worthy cause,” says Chair of the ADG, David Worskett. “By working together we can tackle oral cancer and make a real difference to those who suffer, one campaign at a time.”

Diagnosis

With the latest figures showing that 6,767 people are diagnosed with mouth cancer in the UK each year,[i] educating and alerting people on the dangers of oral cancer remains crucial for ensuring early diagnosis and treatment.

As it stands, a referral to a specialist must be completed within a two-week time frame,[ii] and there is a one-month maximum wait from the date a decision to treat is made to the first definitive treatment.[iii] For survival rates to increase, delivery of these treatment pathways by NHS England must continue to be implemented and improved upon.

As Chief Executive of the British Dental Health Foundation, Dr Nigel Carter OBE explains, “if more of us are aware of the potential dangers of long-lasting mouth ulcers, red and white patches and unusual lumps or swellings in the mouth, there could well be a reduction in the number of mouth cancer cases we are seeing.”

Do Your Bit

Unfortunately however, a lack of patient knowledge is evident, with statistics showing that only 40% of patients who develop oral cancer visit the dentist with concerns.[iv]. As Dr Nigel Carter OBE explains, “If the dental and wider health profession can inform and urge patients to regularly attend dental check-ups, we can increase the chances of mouth cancer being detected at an early stage.” That is why Mouth Cancer Action Month continues its efforts to inform and educate and why it urges you to incorporate regular screening for oral cancer into routine appointments.

Meanwhile, the British Dental Health Foundation will continue to provide educational materials to dental practices, hospitals, GPs and pharmacies, and remains passionate about improving the awareness of patients and professionals alike. Whether it’s through donning a blue ribbon, taking part in the Blue Lip Selfie Campaign, running an event or donating, you can give back to the cause and to your patients. Remember, all the support received really does make a difference to the charity and to the lives of the individuals who have suffered at the hands of oral cancer.

To donate or for more information about the ADG visit www.dentalgroups.co.uk

Wrights, one of the UK’s oldest and dedicated independent dental supply companies, is delighted to announce the addition of G&H Orthodontics quality products to its wealth of product ranges.

G&H Orthodontics boast an enviable reputation with 99.9% customer satisfaction on products including archwires, elastomerics and brackets.

Wrights will be supporting the orthodontic product launch with a dedicated brochure. There will be excellent offers and promotions across a range of top-selling products such as Focus™ Brackets, Titan™ Bands, VIPER™ Low Profile Buccal Tubes, G4™ Niti Wires, and Enchanted™ Elastics.

All available with guaranteed next day delivery and excellent support from the highly experienced team across the UK.

Request your brochure today to make sure you don't miss out on the exceptional promotions currently exclusive to Wrights.

To contact Wrights for more information, call 0800 668899 or visit www.wright-cottrell.co.uk

Every year, the BDA Benevolent Fund helps dentists and their families in times of dire financial need. The case of Dr Smith, whose name has been changed to protect their identity, is an example of just one of the many times the Fund has offered vital monetary assistance to those who need it most.

Early last year Dr Smith, who was then married and had two young children, suffered a series of setbacks which turned his and his family’s life upside down. First of all he was treated for early stage liver cancer which fortunately was found to be operable. However, he suffered severely from the after-effects of the treatment and had to take considerable time off work, eventually leading to him losing his job. This meant the family had no income and were struggling to keep on top of mounting debts. His wife had recently been made redundant and she was finding it very hard to come to terms with this and to find new employment. Dr Smith had just managed to recover enough to return to work himself when the family suffered a further blow: his wife was struck down with a debilitating stroke. Although she managed to recover after several months, she has not been able to find employment since that time.

Dr Smith returned to work for a short period but found it increasingly difficult to cope both mentally and physically with the aftermath of his own illness and looking after his wife and their two children. The situation adversely affected his daughter who started experiencing periods of depression and performed badly at school. Finally, he came to the conclusion that he would be unable to continue working as a dentist and has not practised since. The couple’s debts eventually led to them having to declare bankruptcy and to sell their family home. During this process his wife left him and their children and has not contributed to their support since.

Gradually with financial help from the Ben Fund, Dr Smith was able to get back some sort of normality. The Fund helped him with a regular monthly grant towards living expenses and contributed to the costs of moving house. He was also given some extra support during the summer holidays for the children and help with fuel bills in the winter. Dr Smith is now starting to feel much more positive about his life. He has begun working part-time as a support teacher in a local school and is considering the possibility of training to become a mentor and counsellor. 

The BDA Benevolent Fund relies on your help to continue its work,
so please contact us on 020 7486 4994 or This email address is being protected from spambots. You need JavaScript enabled to view it.,
or to give a donation today go to www.bdabenevolentfund.org.uk.
 

And if you are in need of help yourself, please contact us now.

All enquiries are considered in confidence.

Registered charity no. 208146

So…  we learnt today that the Chief Executive and Registrar of the GDC is to step aside.  What is it you hear said? The longer the name of the job …  Hmmm.

By all means have fun deciding whether she jumped or was pushed.   Enjoy heating the invisible ink in order to read between the lines of the Press Releases.  Savour if you will the exchange of pleasantries between the Chairman, Dr Moyes and Ms Gilvarry which suggest that there may have been little love lost. 

Is it me or was there an undertone of glorious victory from the Chairman?  A bijou hint of “OK that’s over, let’s move on”.

What now?

The problems with the GDC remain three fold

The financial aspect.

The GDC seem to assume that the funding of the ARF can be an unlimited remit, a bottomless pit of registrant’s cash.  Nowhere in the Strategic Plan, for example [being celebrated rather rudely by Dr Moyes in almost the same sentence as his “goodbye wave” to the CEO] is the concept raised of budget cuts, or reduction of budget.

Indeed at the Dental Complaints Service, a reduction in complaints is seen as a crisis needing management to bring the numbers back up by advertising.  Only an arrogant Quango could possibly see things this way.

This of course is in the context of department cuts and harsh realities of reducing public funds.

The sense of aloofness and insulation from the realities of the world mark the GDC out.  They arrogantly march on ignoring the realities of day to day financial life for the dentists.

Unless the new CEO comes in with a wholly different attitude I see little chance of change.  It is the Council and the Chairman who will design the ‘essential skills’ matrix.  It is they who will determine the job requirement.

The Council and The Chairman must now, of necessity, come under immediate and decisive pressure from the profession.

The regulatory aspect.

The problems of the GDC are in simple terms their reluctance to recognise and classify complaints properly at the early stages. FtP and the appalling costs are driven by too many single patient complaints, in which over-zealous Expert Witnesses [colleagues by any other name] encourage the GDC legal teams to generate charge lists which if they were not so serious for the Registrant, would read like a copy of the Beano.  Lets remember: the present CEO has been in cahoots with the Chairman to create a Complaints Handling Agency - a far cry from an efficient regulator with its eye on patient safety.

Proper classification of incoming complaints does not need a Section 60 order – this needs a CEO to understand Dentistry. Only if our new CEO understands Dentistry will we stand a chance of having a CEO who understands a Dental Complaint.  Only then can a CEO classify at the early stage complaints which should be managed out of the GDC and those which are truly FtP matters.

Unless the new CEO brings a wholly different level of dental knowledge I see little chance of change.  The Council and the Chairman will design the ‘essential skills’ matrix.

I say again: The Council and The Chairman must now, of necessity, come under immediate and decisive pressure from the profession.

The unresolved business.

Can we expect a new CEO to take a different view on the matter of publication of addresses?  Can we expect true transparency and full public domain records for Interim Orders?  Can we expect a reduction in ARF?  Can we expect it to be become permissible to employ nurses out with the over-priced and over burdensome system of registration?

A skirmish, maybe, but there is more

It seems to me that the resignation of the Ms Gilvarry may be regarded as a decisive moment.

But the problem remains the Council and their Chairman. Six of those are Registrants.

Now is the time for them to consider their true loyalties as they write up the Job Specification for the new CEO.

Wow, imagine of the six registrant members were now to tender their own resignations in order to effect complete change at the GDC?

I think our representative bodies – the BDA, FGDP, and DPL / MDU / MDDUS – have their goal now.

The only effective change for the GDC will involve the departure of the poisoned and ineffective Chairman.  Anything else will look very watered down and leave too many questions unanswered.

“We have been working with Jackie Kendrick, a representative of Wrights, for six months now,” says Dr Ann-Marie Bard, principal of Cleobury Dental Practice in Kidderminster.

“Jackie and the rest of the team are extremely helpful and easily accessible, always providing a first class customer service; that's why we now use them in 99 % of our consumables and materials orders.

“Wrights deliver amazing deals and provide us with the best value for money. What’s more, Jackie has delivered excellent one to one advice in helping us to set up a time saving monthly ordering list; this enables us to reach the targets within our budget and has been invaluable to the practice.

“We could not be happier with the service and we would definitely recommend Wrights to other practices.”

For a professional and friendly service and to work with an experienced team, contact Wrights and find out how you can get next day delivery on top-selling products at exclusive discounted prices. 

            For more information contact Wright on 0800668899 or visit www.wright-cottrell.co.uk

Clark Dental provides a comprehensive range of high quality dental units from the most prestigious manufacturers. Supplying the latest dental chairs from Anthos, Stern Weber and A-Dec, whatever you’re looking for in a dental unit, Clark Dental has the solution.

The extremely reliable manufacturer Anthos is well known for its beautiful dental units that exude quality and style. The range includes a number of chairs that feature the latest technology and dental delivery systems.

Or for the very best of Swiss innovation and precision engineering for dentists that require a perfect blend of sophisticated design and pleasing aesthetics there is the Stern Weber range. With over 50 years of pioneering invention and intelligent design, the Stern Weber range has everything to meet the needs of modern dentistry. 

Meanwhile, the A-Dec range includes the entry-level Performer, updated A-dec 300: Evolved, the contemporary A-Dec 400 and the outstanding A-Dec 500 series, which are extremely flexible for superb ergonomics, come in left and right handed models, and optimise operator access whilst enhancing patient comfort.

Clark Dental has the range of products and wealth of experience to help ensure you make the right choice for your practice, contact the expert team today.

For more information call Clark Dental on 01268 733 146, email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.clarkdental.co.uk

Don’t let the past shape the present 

For many years I have been a very keen member of Alpha Omega. This is an organisation that was founded over a century ago in the United States with its primary mission is to fight against discrimination in the dental profession wherever it’s found. It continues to provide outstanding postgraduate courses as well as being a real fraternity. I have often wondered whether the anti-discrimination origins of the group was anachronistic.

So it was with great sadness that I heard recently about a particularly unpleasant episode – the details of which I will not dwell too closely on here. The overall gist, however, was that patients in the UK are inherently racist and any practitioner who does not fit within a certain ethnic bracket should be prepared to encounter negative attitudes.

Is this true? I think not; it may have been 30-40 years ago, but certainly not today. When I first started in dentistry in the West End of London I found many practitioners refused to hire black dental nurses. They maintained that they did this, not because they were racist, but because their patients would simply not cope with such an arrangement.

But this has changed. Time has moved on. The people of the UK are open-minded, tolerant and accepting of difference and diversity. I have personal experience of this: I am from a Jewish family, my father’s first language is Arabic. There used to be a time when patients who, after being referred to my practice and seeing my name on the door, would ask: “And where is he from?”

In those days, I think a lot of people just shrugged off this disparaging attitude and grew thick skin. They became accustomed to it and, in doing so, almost condoned it. I am still guilty that I did not take a stronger stance earlier on as I believe racism will occur only if we let it. Thankfully, when those individuals did later question my efficacy as a practitioner based upon the sound of my name, I took a zero tolerance approach and simply suggested they find treatment elsewhere. I do not think anyone should have to reassure a patient that they are competent, despite their name and ethnicity.

Fortunately, these days are over. I so rarely hear remarks about ethnicity or gender in this profession, that when the aforementioned incident came to light, I was deeply saddened.

Dentistry already receives an often terrible press. Dredging up past bitterness and bad memories of a time that has resolutely been put behind us is unnecessary and disappointing. Just consider the intake by our dental schools! The draconian ‘old boys’ who long ago lambasted difference would be spinning in their graves if they knew, I’m certain – but what does that matter? Our profession is proud to be enriched by such diversity and our patients are open-minded and tolerant, with their feet placed firmly in the present and not in the past.         

For further information please call EndoCare on 020 7224 0999

Or visit www.endocare.co.uk

Dr Michael Sultan BDS MSc DFO FICD is a Specialist in Endodontics and the Clinical Director of EndoCare. Michael qualified at Bristol University in 1986. He worked as a general dental practitioner for 5 years before commencing specialist studies at Guy’s hospital, London. He completed his MSc in Endodontics in 1993 and worked as an in-house Endodontist in various practices before setting up in Harley St, London in 2000. He was admitted onto the specialist register in Endodontics in 1999 and has lectured extensively to postgraduate dental groups as well as lecturing on Endodontic courses at Eastman CPD, University of London. He has been involved with numerous dental groups and has been chairman of the Alpha Omega dental fraternity. In 2008 he became clinical director of EndoCare, a group of specialist practices.

CQC compliance requires an ever-growing amount of time, effort and resources in the dental sector. Ensuring effective protocols are in place in preparation for the crucial inspections is essential in order to avoid any nasty surprises or last minute panics.

The keeping of records is a particularly cumbersome yet vital aspect, and the equipment used for decontamination and sterilisation lies at the heart of ensuring compliance.

HTM 01-05 2.4n states: “Equipment used to decontaminate dental instruments should be fit for purpose and validated. This means that the device should be commissioned, maintained and periodically tested by a Competent Person (Decontamination) or service engineer, that records of maintenance should be kept and that correct functioning should be monitored and recorded”.

Therefore all testing reports are required to be kept for documentary evidence of the effectiveness of equipment in the dental practice. However, the meticulous task of record keeping can be time consuming and also has the potential for inaccurate logging of data due to inevitable human error. It is therefore crucial to try to find a way to enhance the efficiency of your record keeping and streamline this process, whilst maintaining the quality of data.

One area that can be especially time consuming is the recording of daily and weekly test cycle data of your autoclave and/or washer disinfector. From the everyday ACT tests completed each morning to measure the time, steam and temperature of the autoclave, to the weekly residual air and air leakage tests, each check requires detailed annotation, documented in a daily logbook for every piece of equipment in the practice.

Although absolutely essential in terms of practice inspections, manually having to record this data and then store it can often be seen as more than a mere inconvenience. Some autoclaves will have a printer installed, which will print off a receipt that should be kept, which makes the process a little easier and more efficient, but it still requires time and effort to collate these print-offs, not to mention the physical space needed to store the data.

However, there are new technological solutions that can make all of this a thing of the past. The latest autoclaves from Eschmann are compatible with computer software that can capture all of the data necessary from your tests and automatically save it onto your PC. This means you have no forms to fill in and store, and you don't have to transfer data using memory cards or USB devices.

With such software you will benefit from quick and easy cycle sign-off at the click of a button and you could even monitor the progress of your cycle from your PC or laptop. The latest software will also show you when your instruments are ready for use, as the software operates in real-time meaning it is always up to the minute, which is precisely what you need in a busy dental practice.

The Eschmann real-time Wireless Cycle Logger with automatic daily/weekly test cycle software is compatible with the company's own autoclaves and washer disinfectors. Providing automatic population of daily and weekly test cycle records, this software is making manual record keeping and storage a thing of the past, while also providing added security through accurately recorded and validated cycles and tests ready for official inspection.

To take away any unnecessary worry in the lead up to your next CQC inspection, make sure you have everything in place now.

For more information please visit www.eschmann.co.uk, or call 01903 753322

Knowing when and how to delegate is crucial when you own a dental practice. It will free up time, motivate your team and help you to become a good leader and a great boss! But delegation can also be one of the hardest skills to learn.
 

A common mindset is, “Well, if I do XYZ myself, I know it will be done properly!” Yet delegation is not about relinquishing control and/or an inability to manage time. When you are a new business owner, it is essential to involve yourself in establishing all systems and processes, in order that you know how everything works. But if you continue trying to do it all, not only do you risk burnout, you will probably hinder growth.

Every member of your team should have a job spec, which lists all the tasks they do on a daily, weekly and monthly basis, and is reviewed periodically. When tasks are documented, you can easily see where to eliminate certain duties, or delegate them. Job specs will also help you to compile an Operations Manual, with every system, process and expectation/desired result documented. An Operations Manual will give staff something to refer to if anyone is absent and makes training new starters easier.

Having the right people around you is essential. You need individuals who are confident enough to do their own job well and also have the motivation to take on other tasks. Take time to learn people’s strengths and weaknesses, and things they would love to do given the opportunity. When you delegate, you are saying that you trust someone. As people broaden their experience, this will naturally lead to more responsibilities and possibly future promotion. For example, a motivated receptionist could move into a practice management role if they have been able to develop and grow with your support. Even if that’s not at your practice, it still helps to enhance its reputation as a brilliant place to work!

Be a responsible delegator – it’s not about offloading tasks you find mundane. The golden rule is you should not delegate anything that you are not prepared to do yourself: that is a sure-fire way of losing respect. Communication is fundamental and you should promote a listening culture in your practice, with all opinions are considered equal. When you delegate, be upfront about expectations and timelines and give people all the information they need. The more direction you give, the better the result will be. Be approachable and patient, so your staff are comfortable about asking questions, or clarifying things they are not sure about. Mistakes happen of course, and that is how one learns, but you want to eliminate repeat errors. If people are confused or misdirected, not only will you waste time when something is done incorrectly, but you will also affect an individual’s confidence in the long run. Make sure you give credit where it is due too and share any achievements with the rest of the practice if appropriate.

As your practice grows, you simply will not have the time to do everything to a consistently high standard. If you delegate and share responsibilities, you will not only save time but create a productive and confident team. Delegation is a sign that you trust your staff; that you value their skills and want them to succeed while allowing you to focus on growing the business.

Lansdell & Rose are specialist medical and dental accountants that also share business tips with clients via an up-to-date and informative blog. Visit www.lansdellrose.co.uk or call 020 7376 9333.

When Dr Nikhil Shah of Brentwood Orthodontic and Implant Practice undertook his recent practice renovation and relocation, he chose the new Nomad Pro 2 hand held X-ray device to fulfil his radiography requirements.

“The Nomad Pro 2 handheld X-ray machine is great for our practice. The beauty of it is that we can walk around and there is no clutter on the walls – just one fully mobile machine.

“The advantage to us is that radiographs do not have to be taken in only one X-ray room as before. We can move around across multi-surgeries and so our patients don’t have to, which helps them to feel more at ease. As it’s handheld the practitioner can work around the patient much more freely, ensuring they get the most appropriate radiographs.

“The images quality is great too, and perfect for our practice needs.”

To learn more about the fantastic Nomad Pro 2, and the benefits it will bring to your practice contact the Clark Dental team today.

For more information contact Clark Dental on 01270 613750,
email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit www.nomadhandheldxray.co.uk

Wilhelm Roentgen, Professor of Experimental Physics in Germany, was the first to discover the x-ray in 1895. Over the next century, the technology used to perform radiography was transformed and an x-ray machine is now an essential piece of equipment within the modern dental practice. Most recently, the digital era has seen another change in the field of radiography offering a new alterative to conventional methods.

­­

Film x-rays still have their place in the modern profession. The picture quality is excellent, giving great detail and contrast and sterilisation is simple, which is an important consideration within the clinical setting. However, there are disadvantages to consider too. For example, the image is static once processed with the contrast fixed, and it takes time to be processed and much space to be stored. It is also labour intensive further making it expensive, and it is hazardous posing a health and safety concern.

Digital alternatives strive to tackle the downsides of conventional film imaging techniques. The practitioner and the patient can view the image instantly, allowing improved communications between the two parties and quicker treatment times. Radiation exposure is reduced and even at a lower dosage the image can be digitally enhanced to aid accuracy of diagnostics. The image can also be increased in size to help detect very small cavities that may not have been noticed on a conventional x-ray. And in terms of cost, the initial outlay may be an investment, but it is often a fruitful one as everyday expenses are reduced and the quality of patient service delivered is elevated.

Is there not a ‘happy medium’ that offers the benefits of both systems?

The CS 7200 phosphor plate imaging system from Carestream Dental fits this remit. It is an affordable solution for any practice and covers all daily intraoral indications. You will appreciate the simplicity of the workflow, while the instinctive software allows you to view the high quality images in less than 8 seconds. Further benefits include hygienic sheaths available to reduce the risk of cross-contamination, and automatic removal of images from plates after each scan for optimum convenience.

So if you favour the use of film imaging processes and are unsure about changing to completely digital systems in your practice, there are solutions available to you. Today’s dental market is littered with different innovations to enable you to work in the way you prefer, and selecting only those products of the highest quality will ensure you don’t have to compromise your working methods or the quality of dentistry you provide.

For more information, contact Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook

Principal and Founder of AURA Centre of Dental Excellence and Facial Aesthetics in Kingston upon Thames, Dr Nadine Skipp explores how to ensure the products you use in your practice are up to scratch.

No matter what industry you are in, you need effective ‘tools’ and the skills to use them in order to be successful. In dentistry and facial aesthetics, it’s no different. There is such a wide range of products and equipment available (which I will reference throughout as ‘tools’) – and it can sometimes seem impossible to know which to choose to accompany your provision. However, it is essential that the ‘tools’ you utilise are of the highest standard and achieve the best results.

After all, it just takes one poor choice in product, or one unreliable piece of equipment, to take a patient from their desired outcome to an unsuccessful result. We all know that only a bad workman (or workwoman) blames their tools, however you wouldn't be a good workman if you didn’t first at least ensure that you were using the right tools.

From major recognisable brands to leading manufacturers with cheaper ‘own brand’ alternatives, every company wants you to think that what they offer is the best and superior to all others. But they can’t all be, so we must employ our own professional judgement in deciding which will suit us most and which will offer the most successful and predictable results time after time.

Given that there is so much choice out there, how exactly do you do this?

A fundamental question when choosing should be, “Does it do the job I need it to? And will it do so reliably and consistently?” If you were to ask your product rep I’m sure they would say, “Yes, of course” – unless they have an alternative item to sell. But the only way to find out for sure is to try and test it out first hand.

But, before doing so it may be prudent to take note of the following considerations:

Cost effectiveness

Firstly, this can be something of a subjective term. Not specifically related to that which is the cheapest, rather the items that provide the best value for money. Of course, it can be easy to simply choose the product that appears to give you the highest quantity for the lowest cost, but this can lead you into problems later down the line.

Indeed, for something to be cost effective it will need to be reliable, have a well-thought out delivery system that minimises wastage, deliver consistent results and have a price that is relative to its quality. For instance, you might expect a single use disposable item to be far cheaper in comparison to a piece of equipment you would use over and again throughout your career. But, if the quality of results you achieve with a cheaper product is substandard and means you have to invest in more expensive products to rectify any issues, this negates any potential savings you might have made.

Ease of use

One of the main advantages in offering facial aesthetic treatments such as botulin toxins or dermal fillers is their relative ease of use and application (which in turn make for more cost effective treatments through time savings). However these benefits will be negated through poor product choices. On the other hand, products that have been designed with ergonomics and function in mind will be far more intuitive and natural to use, but this often comes with a higher price tag. In some instances this expense is justified, as those that are not designed with these considerations are likely to deliver results of a lower standard.

Compatibility

Familiarity with new ‘tools’ and understanding their compatibility with your own personal work processes are also essential factors to consider. Some clinicians like to stick with what they used in their training or have a long-standing familiarity with, whilst others will be constantly looking for new and innovative products. It is worth thinking about the time it may take to become accustomed to new products or equipment and whether any workshops or further training are required to utilise them properly.

Recommendations

One of the best sources of reliable information will come from recommendations from colleagues, peers and trainers. Before investing, it is wise to ask fellow clinicians to share their opinions and experience and for any advice or suggestions. It is also well worth visiting trade shows and exhibitions, as new products and equipment are often launched at these events alongside special promotional offers.

Certification

Finally, it is essential that all products and equipment you use have the appropriate certification and comply with all the required regulation and legislation. Look out for CE marks and any symbols or logos that certify quality. There are often horror stories in the news around forged or inferior products that have been imported into the country from foreign manufacturers. This rise in counterfeit products poses a real risk to both patient and practitioner due to the lack of regulation, certification and accountability. The trick here is to not be tempted when an offer looks too good to be true. A product that would normally cost £700 is unlikely to be genuine if sold for £50.

Ultimately you want to use ‘tools’ that will help make the service and treatments you offer faster, easier and better for the patient. So by taking into account practicality, cost, ease of use, compatibility, peer recommendations and manufacturer’s certification you can begin to ensure that the treatments and services you offer will not be let down by the products and equipment you choose to use.

To find out more visit www.auradental.co.uk, call 020 8549 5710, or contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Dr Nadine Skipp is the Principal and Founder of AURA Centre of Dental Excellence and Facial Aesthetics in Kingston Upon Thames. Having trained with leading experts from across the dental profession in the US, UK and internationally, Dr Skipp has fulfilled many educational roles throughout the industry, and was awarded a Fellowship from the International Academy for Dental and Facial Esthetics in 2014. She is also partner of SOURCE1uk - Dental Recruitment, Training Courses, Classifieds and Practice Sales.

As we all know, a new NHS contract has been mooted for the last three or four years. The major problem that the Government currently appears to be struggling with is that, for all its flaws, the current system very precisely provides control over the spend.

So the Government is trying to implement a new contract whilst retaining this same level of control. However, it is very difficult to envisage a system that will allow them to do that and satisfy the dental profession.

For the last few years, everything seems to have been focused on reducing spending on NHS dentistry. This can be seen with both GDS and PDS contracts. As the PDS contracts come up for renewal the LATs are taking a much harder stance and reducing values wherever they can. 

There was a time, a number of years ago, when over 50% of practices had not achieved their UDA target on a regular basis and yet no action had been taken by PCTs to recoup any monies. This was certainly the case for the first five years of the current contract; however, one of the changes we have seen recently is a significantly stronger focus on performance. So that now if a practice does not hit targets, not only will the LAT recoup the money but they will seize every opportunity to reduce the contract value, either by decreasing the number of UDAs or lessening the UDA value. 

Under any new contract, if there is one, underperformance and failure to achieve KPIs is going to lead to a similar situation. Whilst the latest prototype proposed contains remuneration based on capitation, the number of patients that you have registered, the work performed and some for achieving KPIs, the potential risk for missing these targets is a massive 10%. Nevertheless, a lot of the essential details here remain unknown.

In some ways the most concerning part about the change in contract is the notion it might be time limited. This completely fails to recognise the investment that dentists have to put into practices, not only in terms of equipment, but also regarding the time spent building a good dental business. To fit out a dental practice is a very significant cost, and nobody is going to do that if there is a contract that only lasts for five years – over that period one is not going to get back that which one has paid out, never mind actually make any money!

It seems, whether stated or unstated, that it is the Government’s clear intention to reduce spending on NHS dentistry. To achieve this, perhaps all they would have to do is introduce time limited contracts and there would be a very large shift away from NHS ownership towards private.

And this, in my opinion, is what the Government wants. They need to save money and whilst they talk about the NHS in hallowed terms, I’m not so sure that NHS dentistry is quite so hallowed as the rest of it.

John Grant of Goodman Grant Lawyers for Dentists

For more information call John Grant on 0113 834 3705 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

www.goodmangrant.co.uk
 

ASPD MEMBER

According to the World Happiness Report 2015, released earlier this year, the UK is the 21^st happiest country in the world. While, as a country, we fall behind the United States, Australia, the Nordic countries and Switzerland (which is smiling in the number one spot) we contentedly remain in the happiest 20% of the 158 countries that have been included in the study.[1]

A number of different variables are taken into account in order to assess the happiness of a country. These include GDP per capita, social support, healthy life expectancy, freedom to make life choices, freedom from corruption and generosity. Of these, generosity has one of the highest positives affects on people and produces the lowest negative affect overall.  

To evaluate a population’s generosity, participants were asked, “Have you donated to a charity in the past month?” The most recent survey of its kind, the UK Giving Report 2014, found that 57% of adults in this country gave to charitable causes in a typical month – meaning that around 34 million people were extending their financial generosity to people in need to the estimated sum of £10.6 billion.[2] But while this is an encouraging statistic, how does it have an impact on the overall happiness of the country?      

Research has shown that people who are giving money to charity exhibit heightened brain activity – particularly in the ventral striatum and tegmental areas. These areas are closely linked to the experience of positive affect and our physiological reward system and the processing of emotional output from the amygdala.[3] What this means is that giving to a worthwhile cause triggers a chemical reaction in our brains that produces a sense of reward and positive emotion. The same areas of the brain are stimulated when we ourselves are given good news or receive something we want, but studies have shown that giving is the better stimulant, corroborating the common adage that ‘it is better to give than receive.’

It has also been proven that doing good for others can benefit our own mental and physical health[4] as well as being an important, pro-social function that contributes to the overall wellbeing of the country. Of course, while it is nice that being charitable makes us feel better, the impact on the people we are giving to is far more important. Being able to depend on the generosity of our peers is a real indicator of a population’s happiness and will make a real difference for the people who are most in need. Circumstance and chance can too easily force any one of us to the brink of desperation and knowing there is a network of support built on the goodwill of others, who are ready and willing to provide help, is a comforting reality.

Established in 1882, the BDA Benevolent Fund has been providing this type of vital support for decades. By offering essential financial assistance for everyday expenses they can bring much-needed relief to dentists and their families, when all other avenues of income fail.

Depending entirely on your generous donations, the BDA Benevolent Fund needs your continued support to carry on helping dentists and their families when times are tough. Help support your colleagues and donate to the BDA Benevolent Fund today.

Thank you.

The BDA Benevolent Fund relies on your help to continue its work,
so please contact us on 020 7486 4994 or This email address is being protected from spambots. You need JavaScript enabled to view it.,
or to give a donation today go to www.bdabenevolentfund.org.uk.
 

And if you are in need of help yourself, please contact us now.

All enquiries are considered in confidence.

Registered charity no. 208146

The demand for affordable dental care is on the rise, along with the increase in popularity for dental procedures. We safeguard our most cherished possessions such as our homes, cars, pets and even lives with insurance policies, so logically our teeth should be as carefully protected.

The repercussions of poor oral health have the potential to not only damage self-confidence and relationships, but are also linked to diabetes, heart disease and arthritis. To add insult to injury, the healthcare required to treat dental conditions is notoriously costly. As completely free NHS dental procedures are only available to pregnant women, new mothers, children up to the age of 18 and those receiving benefits, virtually everyone – whether private or NHS – pays towards dental care. Current NHS treatment bands range from £18.80 for a standard check up, through to £222.50 for more complicated procedures such as crowns. Bearing in mind that 63% of NHS dental patients choose their practices based on cost[i], it’s prudent for clinicians and patients to investigate dental insurance policies, particularly when several treatments are required.

A British Dental Association report in 2013 showed that over half of mainly NHS dental practices in the UK, didn’t employ dental hygienists at all[ii]. However, the 2009 Dental Health Survey revealed 45% of the population with natural teeth had gingival pockets of 4mm or more revealing that periodontal disease is widespread[iii]. For these patients, hygienist sessions are recommended at least twice a year, typically costing around £50. If a standard amalgam filling at £50.50 (a composite, white filling is usually a private treatment), and any related dental examinations are then added to the mix, fees can escalate.

For a series of private treatments, a £220-£280 annual cover plan, recompensing 75% of the final bill makes financial sense. NHS dental patients may also be able to opt for NHS clinic-only cheaper insurance plans covering 100% of the costs[iv]. With some policies covering families, dental accidents or emergencies overseas, and giving no upper age limit for new customers, there’s a wide range of options available to suit both need and budget.

Munroe Sutton has been organising, designing and managing stand-alone, affordable dental plans for over thirty years. Created by dentists, these policies are committed to fair compensation for professionals and improving accessibility to quality dentistry for the individual. Together with leading insurance providers, a network of high quality dental practices has been established. Completely free to join, it offers your business a highly effective and efficient promotional tool to help increase your patient-base and build profit, all at no extra cost.

For more information please call 0808 234 3558

or visit www.munroesutton.co.uk

A key defining factor of life today is that we’re all connected in ways our forefathers were not. The Truman show film released in 1998, depicted the world in an unfamiliar, fantastic way, which is what made the subject matter so intriguing. However, are we really that far away from that fantasy world today? We may not be being watched in our own homes 24/7 but we are just a click, a text, a tweet or a Skype call away from anyone we choose to connect with, anywhere in the world, at any time.

Technology, coupled with a social media explosion has meant that real time information is no longer a figment of our over active imaginations, it’s here and constantly developing. Everyday, live data is served up in many guises via digital applications covering diet and fitness through to bus timetables. Many businesses are recognising the endless benefits of capturing this kind of data. Online news sites can post two headlines for the same feature, monitor the interest generated and within minutes discard the less popular, optimising their online hits. They stay one step ahead in an increasingly competitive environment by not only communicating to readers in real time but by enhancing the product  (editors receive immediate data and respond accordingly).

Dental practices accessing live data can reap similar benefits in terms of workflow and profitability. In 2009, the British Dental Association ran a survey to calculate the amount of hours lost for practices by Failures to Attend (FTA). It recorded an average of 81 hours per dentist over the year, with an astounding rise to an average of 111 hours where those practices had no reminder system in place[i]. This is equivalent to three weeks of back-to-back treatments so can any practice afford to ignore appointment management?

There is now software available offering the continual stream of information and communication between your practice and patient base. This fully automated system takes care of appointment fixing, credit card processing, and crucially, reminding patients to attend. Covering the four focal points of chair occupancy, treatment planning, appointment confirmation and patient recare, this real-time information helps to monitor and manage appointments efficiently. Staff are then free to instantly respond to situations as they occur, keeping schedules at optimum efficiency.

Carestream Dental can provide this real time data via the new fully automated Springboard feature of the CS R4+ practice management software. Because the system immediately undertakes time-consuming administration, Springboard enables a continual, fluid workflow. In return, resources and skills are applied to the areas where they’re required where they’re most needed – attending to patients.

For more information, contact Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook 

“The relationship between the practice and the supply company’s representative is the most important feature for us when considering who to work with,” says Vicky Marsh, Practice Manager at Parkway Dental Care.

“We’ve been working with Wrights for a number of years but since our current representative, Tina, joined the team a year ago, we have been especially happy with the excellent service we’ve received. Wrights offers the best value for money and we now order all our materials and consumables, as well as some oral health products, through the company.

“Tina and I hit it off straight away. She is absolutely fantastic, her level of customer service is extremely high – she is always prepared to go that extra distance to deliver on our requirements. I get regular emails with any deals or offers that may be of interest and anything she doesn’t know is investigated and immediately reported back to me; it is first-class customer care.

“I am extremely satisfied with Tina and will stick with her for the foreseeable future. I would recommend this service 100%, in fact I always do – Tina is wonderful!”

For a professional yet personal service from an experienced team, next day delivery on top-selling products and exclusive discounted prices, contact Wrights today.

            For more information contact Wright on 0800668899 or visit www.wright-cottrell.co.uk

How could the Florida Probe, one of the most accurate and consistent periodontal probes on the market, be made even better?

Clark Dental is proud to introduce the Florida Probe Dolphin – the single-use and disposable probe that ensures each new patient can be treated with a fresh appliance. Seeing you unwrap a new probe especially for them increases patient trust and reassures them that they are receiving the best and most hygienic care possible.

The Dolphin features a new, more flexible plastic sleeve, in a neon yellow colour to make it easier to see in both light and dark environments. With its improved flexibility, you will also be able to reach difficult interproximal sites far more easily.

The Florida Probe Dolphin is compatible with your existing Florida Probe and the powerful Voice Works perio-charting software. This innovative product is changing the way periodontal exams are conducted and is the ideal tool for any practice. To find out how you could benefit from it, contact the team at Clark Dental today.

For more information call Clark Dental on 01268 733 146, email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.clarkdental.co.uk

Described as a global burden, severe periodontitis has been reported to be the sixth most prevalent medical condition in the world.[1]

In the UK, periodontitis affects about half of all adults with up to 15% estimated to have the condition severely.[2] These shocking statistics echo the findings of the 2009 Adult Dental Health Survey, which reported that, although this generation has a better outlook than their predecessors, there are still many people whose oral health and function does not meet the best possible standards.[3]

Periodontal disease is a particular area of concern because it can cause serious oral health problems and when left untreated, and can result in tooth loss as well as deterioration of both gingiva and bone. Ominously the potential effects and implications of periodontal disease may also extend beyond oral health and recent research has established that periodontal infection is a probable risk factor for various systemic diseases, including pulmonary disease.[4]

Furthermore, periodontal disease has the capability of changing the chemical composition of the blood and glucose levels as well as interfering with the body's inflammatory system and thereby increasing the risk of diabetes, rheumatoid arthritis,[5] respiratory[6] and cardiovascular diseases.[7]^,[8]

As we know, tobacco use, stress and obesity may be significant risk factors in the development and progression of periodontal disease. However people with other general health conditions also have an increased risk of developing the condition. Evidence has consistently revealed that diabetes is a risk factor for the prevalence of gingivitis and periodontitis^[9] and a five-year follow-up, population-based study in Taiwan[10] has also indicated that patients with osteoporosis might have an increased chance of developing periodontitis.

Search Engine Optimisation (part one)

Using search engine optimisation

NEIL SANDERSON DENTAL MARKETING EXPERT

You are probably aware that Google now gives the top three search results to it’s paid advertising e.g. pay per click or Google Adwords. This is without doubt the most effective and quickest way to get your website to the top of Google’s rankings.

However there is also a case to be made for being near the top of the rankings organically or free listings. Some people just prefer to click on the free area rather than clicking on an advert. So whilst I would always advocate using Google Adwords as your first choice, I’d like to talk a little about search engine optimisation.

Search engine optimisation is effectively trying to make your website rank towards the top of Google’s listings. You must remember that fourth place is probably the best you will ever get because of the pay per click.

But if you can get yourself to position four of five it’s certainly better than being on page two. So  what do you need to do?

Search Engine Optimisation must do’s

1. Video You must have video on your website, this is now crucial. Not only does video move you up the rankings but it also is a brilliant tool for keeping people on your page and remember to make your video autoplay. Ideally the video should be on either YouTube or Vimeo with a link to you website rather than being embedded in your site.
2. Blog Write a regular blog, between 300-500 words. A blog is also extremely effective in influencing Google, make sure you put lots of links back to your website into the blog and also have outbound links. you also need to optimise any images you put into your blog. You also need to think of the keywords you are trying to influence Google with.
3. Google local business. This is an area often overlooked by most practices but is highly effective at getting you up the local rankings. Put as much content into this area including video, images, your opening times, any special offers, in fact as much as possible. Then get as many reviews from your patients as possible.
4. Metatags These are the short descriptions you see when you search for something and are presented with the listings, ensure that these are relevant and have your key words in them.
5. Links. If you have any links in you page ensure that they still work, Google will check for broken links, if you have lots they will mark your site down.
6. Navigation Analysis ensure that your site has good navigation and all links within the site work.
7. URL names ensure that your URL (the name of the page) is relevant and has your key words in it.
8. Content Change you need to make sure that your content changes regularly, Google doesn’t like static sites, it wants to see things changing regularly, just as you update your Social Media ensure that you regularly update your website too.

I’ll go through some of the other SEO tactics in later posts, but if you start to adopt these you should see your rankings improve, although this isn’t guaranteed and you are at the mercy of Google. As I said earlier, the only tried and tested way to get your site to the top of the listings is to advertise with Google.
 

If you would like help with your digital marketing, call me on 01767 626 398 or email me at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit my website www.dentalmarketingexpert.co.uk Facebook page

The Trailblazer Management Apprenticeship in Dentistry provides an extensive work-based programme with a national recognised level 4 qualification – ILM Certificate in Leadership & Management. The course offers a foundation of knowledge, skills and experience for progression into lots of different roles, not only that of practice manager; it also paves the way for advancement towards area or regional manager roles. It is applicable for individuals working in both independent and corporate practices and the qualification in leadership and management has the potential to open a lot of doors, so there is no limit to the career opportunities available.

The aim of the course is to develop a student’s capabilities and personal awareness in order for them to become a leader. It provides learning pathways in a wide range of areas to allow a holistic approach to how the practice is run on a large scale, enabling them to make better-informed decisions. Graduates will be able to take a strategic approach to managing the practice; increasing the efficiency of operations by streamlining workflows and increasing the quality of patient care.

Due to the nature of apprenticeships, the two-year course keeps students in the working environment with only three or four days taught in college per year. Candidates are able to implement new procedures and processes in an environment they are already familiar with to benefit the entire team. A portfolio of work showing evidence of scenario-based projects, learning activities and assessments is developed in practice and a student mentor supports individuals as they learn. The programme covers Human Resources, Patient Care, Clinical, Marketing, Risk Management, Quality Assurance, Finance and the Dental Industry and other areas, enabling practice managers to marry their existing abilities with new skills.

Employers can obtain fully qualified people to run their businesses without huge expense. They are not required to fund the entire apprenticeship, just a third; the other two-thirds is funded by the Skills Funding Agency (SFA). Students must of course provide drive and commitment to the training but they do not pay anything, so it's a fabulous opportunity for learners to gain high-level qualifications as they earn.

Intake for the apprenticeship programme begins every few months and the start dates at Barnet and Southgate College are:

• 18^th March 2016
• 13^th May 2016
• 1^st July 2016 with more dates to follow.

The college offers an eligibility criteria form designed to provide a quick assessment of candidates’ suitability for the course. Generally, candidates need a grade C or above in GCSE English and Maths and should have a level 3 qualification (A-level equivalent or BTEC qualification), but most candidates will be at this kind of level if they are applying.

Dental practice managers are undoubtedly the ‘life-blood’ of the company. To ensure your management staff members have the skills and experience they need to excel in their careers and drive your business forward, find out more about the Trailblazer Management Apprenticeship today.

For more information or applications contact Barnet and Southgate College. Tel: 0208 266 4333

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

BDIA Dental Showcase, the UK’s leading B2B dental trade show, opened its doors to three days of brisk business and networking at Birmingham’s NEC from Thursday 22 to Saturday 24 October. 

The exhibition, organised annually by the British Dental Industry Association (BDIA), brought together over 330 exhibitors and the widest selection of dental equipment, products, services and demonstrations of the latest techniques for the profession to discover what’s new, meet with product experts and conduct business deals.

With sponsorships deals in place with the major oral healthcare companies for the next two years, as well as exhibition bookings now being taken up to 2017 in response to exhibitor demand, BDIA Dental Showcase is firmly established as the premier business event for the dental industry.

Visitors to the exhibition had an exceptional opportunity to experience a significant number of innovations first-hand with more dental companies than ever choosing this event to unveil or showcase their latest products to the UK market including Oral-B, Cattani Esam, Ceramic Systems, Cerezen, DMG, KaVo, NSK, Philips, Software of Excellence, TePe, Voco and W&H to name but a few.

Although overall footfall at the exhibition was a little lower than in previous years it was clear that the event continues to be the place to see what’s new, do business and network with colleagues, with plenty of key purchasers and influencers in attendance.

The feedback from delegates and exhibitors alike has been fantastic.

Nigel Williams a dentist from Hay-on-Wye said, “It’s all here and you can actually see the stuff and have a look and see what it feels like, see what it looks like, see what the quality’s like. You can’t really do that from a catalogue. You see new stuff as well. You get new ideas, new practises.”

Roham Barez, a visiting dentist from The Dental Gallery, commented, “All the companies are gathered in one location so you have an opportunity to see everyone under one roof and it’s good for making new contacts.”

GC UK Ltd’s surgery products manager, Patrick Kelleher, added, “We see this as a premium show, it’s our big show of the year, it’s a chance to showcase the new materials on the marketplace and meet old friends as well, so it’s a really important place for us to be.”

Dean Hallows, the general manager at A-dec, revealed how well the company did at the BDIA Dental Showcase, “A-dec had an outstanding 2015 Showcase, customers were able to chat with the knowledgeable A-dec team and experience the A-dec dental chairs and stools in a relaxed atmosphere, all of this led to our best show in many years, with more leads than recent years and a much higher volume of sales too.”

There were lots of new features at this year’s show, including the inaugural Implant Zone, at which selected leading members of the team from the Association of Dental Implantology gave lectures and demonstrations on this increasingly important aspect of dentistry.  Current ADI President, Philip Friel, said, “Our programme at Dental Showcase has been a fabulous opportunity to share the advances we have made in implantology.  And it was pleasing to see the huge level of interest from dental professionals and be able to answer their questions and provide advice.”

BDIA’s Executive Director Tony Reed added, “Showcase plays a vital role in facilitating business for the sector enabling exhibitors and buyers to meet on a one-to-one basis to conduct business.”

“Like many others within dentistry I am concerned about the proliferation of events diluting audiences both for exhibitors and the profession. This has refined our audience significantly. A substantial amount of business of mutual benefit has been conducted during Showcase and we are looking forward to another productive event in London next year.”

Visitor and exhibitor feedback clearly shows that BDIA Dental Showcase was a great success. Ken Finlayson, the CEO of FMC summarised; “This year’s Dental Showcase was exceptional in terms of the consistent calibre of attendees. We had our best ever Showcase and will definitely be taking a major stand in London. It feels like the dental world is getting stronger and stronger.” 

BDIA Dental Showcase 2016 will be held at ExCeL London from 6-8^th October 2016, so make a note in your diary and start planning your visit now!

Delegates can download their CPD certificates from this year’s exhibition by visiting www.dentalshowcase.com from 9 November 2015.

With an in-depth understanding of the daily demands faced by modern clinicians, Carestream Dental offers an array of flexible solutions to suit the way you work.

The CS Adapt module allows you to define and customise images in whatever way you wish. Up to six pre-set filter options are available for you to choose between, enabling each image to be presented in a format that best suits the individual case.

The intuitive library-style programme facilitates easy browsing, image selection and the choice of filters ensures faster and more accurate diagnostics every time.

Available to use with various imaging solutions from Carestream Dental, including the CS 8100, CS 8100 3D, CS 9000 and CS 9300 systems, CS Adapt image processing is ideal in a wide variety of situations.

What’s more, you can be confident that the customer service delivered by Carestream Dental will be second-to-none, enabling you to make the very most of your innovations.

Don’t compromise the way you work when employing new systems – discover CS Adapt.

For more information, contact Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook 

Clinical competency is the foundation for excellence in dentistry. Through high quality and on-going training and education, professionals acquire and develop the appropriate skills that enable them to deliver safe and effective dental treatment to their patients.

Particularly in such a fast-paced profession as dentistry, where techniques, materials and technologies are rapidly advancing and changing the way treatment is provided, remaining abreast of the latest innovations and ideas is vital. Not only does this ensure competency to treat patients in the most appropriate way, but it also allows practitioners to enhance the dental care and treatment they offer. 

What’s more, it’s important to develop knowledge and understanding in a broad range of areas. For example, if you wish to offer implant treatment to patients it is clear that you need to complete advanced training so that you have the skills necessary for the provision of safe and effective services. However, even as a GDP who doesn’t provide such treatment directly to patients, you still need sufficient knowledge that will enable you to assess the health of implant supported restorations that you may encounter.

Whether clinicians require education for the placement, restoration or maintenance of dental implants, it is paramount that any training completed is of the highest calibre.

Passionate about improving awareness of and access to first-class tuition in the field is Ken Nicholson. Ken is the founder of the British Society of Oral Implantology, a Fellow of the International Congress of Oral Implantologists and a member of the Faculty of Examiners at RCS Edinburgh, amongst many other accolades. He is also the founder of SmileTube.tv, a learning portal designed to ensure practitioners’ competency in implant treatment. He says:

“The widespread use and published success of dental implant supported restorations is encouraging more and more GDPs to become involved in this treatment modality. A visit to the dentist’s section of the Yellow Pages makes it difficult to ignore the fact that an increasing number of practitioners are using the label ‘Cosmetic and Implant Practice’. Ensuring the clinician has the appropriate knowledge and skills to undertake dental implant treatment is of paramount importance.

“The GDC’s required learning outcomes of undergraduate education for Dentists: The First Five Years states that dental students should ‘be familiar with dental implants as an option in replacing missing teeth’. UK-qualified dentists are not expected to practise implant dentistry without undertaking structured postgraduate training and assessment of competence.

“The first step towards treating a patient is case assessment, where attention to detail and identification of the salient features of the case are essential. Even if a general practitioner does not wish to provide implant treatment, it is almost certain that he or she will be caring for patients with implant-supported restorations. A component of that care will be assessment of the health of the implant restoration(s) for which an understanding of implant dentistry is essential.”

For those wishing to perform implant treatment themselves, it is crucial that any training undertaken is carefully designed to provide both the theoretical knowledge and hands-on experience clinicians need to ensure their clinical competency.

Through SmileTube.tv, practitioners have access to a structured, blended learning programme that is tailored to equip them with the necessary knowledge and skill to place and restore dental implants, in a safe environment. The course involves four online modules, which can be completed at a time and from a place of the delegate’s choosing for ultimate engagement and effectiveness of learning. Training concludes with eight clinical days where delegates can develop practical skills for placing and restoring implants, while under the supervision of leading implant practitioners across the country and with access to cutting-edge facilities.

“The SmileTube.tv ‘Ultimate Implant Year Course’ delivered in partnership with Nobel Biocare provides delegates with the core knowledge and competence in implant dentistry expected of a GDP, as described by the Royal College of Surgeons of Edinburgh for the Diploma in Implant Dentistry at the College,” continues Ken. “The knowledge component of the course, and assessment of that knowledge, is delivered online through the purpose designed e-learning platform SmileTube.tv, and delegates are able to revisit any material as many times as they need for the duration of the course. The clinical skills component, and skills assessment, is delivered through one of a network of clinical training centres throughout the UK and Ireland.

“I believe Nobel Biocare to be a global leader in implant dentistry with a hugely impressive and well documented track record. It is a proactive, innovative and forward-thinking company keen to support education and training for the GDP, which arguably offers the most comprehensive range of services, products and materials in the industry. The latest implant design from Nobel Biocare, the NobelParallel® Conical Connection (CC) implant will be one of the implant designs used on the SmileTube.tv course and promises to be an excellent platform for the newcomer to implant dentistry.

“As Nobel Biocare has been innovative in its approach to implant dentistry, SmileTube.tv has been innovative in its approach to education and training in the field. We hope to develop a passionate, global learning community, pushing the boundaries of education and training in implant dentistry to provide a better experience for our learners and a safe and predictable outcome for their patients.”

For more details on the learning opportunities available, please visit www.smiletube.tv, email Janine our Learning Community Facilitator on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0289 252 8522.

For more information about the exciting innovations available from Nobel Biocare, please call 0208 756 3300 or visit www.nobelbiocare.com

Last year, Dr Peter Collins from Beaconsfield Dental Practice decided to update two of the surgeries in his Buckinghamshire practice. He went to Clark Dental for help with planning and design, and for some of the most cutting-edge equipment in the industry.

“I would highly recommend Clark Dental,” says Dr Collins. “The support and advice the team offered was excellent. 

“I have worked with Matt Rowlingson from Clark Dental on a number of occasions and he has always been incredibly helpful. This project was no different. His team of engineers and experts, including Ryan Shoesmith and Grant Smith, were exceptionally dedicated, helpful and professional throughout the entire process – from planning to installation and their ongoing support now everything has been completed.

“With new Apex Elite cabinetry in both surgeries, and A-Dec dental units, our 100 year old practice has been given a new, modern look that has had a positive response from both our patients and our dental team.” 

For more information call Clark Dental on 01268 733 146, email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit www.clarkdental.co.uk

“We have been working with Wrights for two years” says Maryam Felkler, Principal Dentist and Clinic Co-ordinator at eleDent Clinic, Sutton. “Our representative Louise is the reason we joined; her reputation is outstanding and she truly represents the standard of staff that Wrights employs.

“When it came to renovating two of our surgeries, Wrights did everything and the team was efficient and well-organised. We were given a really great price and a five-year warrantee with most of our chairs and equipment. What’s more, Wrights beat every single quote I received from other suppliers.

“Due to the excellent and consistent service that Wrights provides, we use it for 100% of our ordering. The delivery of our consumables and materials is faultless; even the most unusual requests are met by Louise.

“Wrights offers no limitations on payment and we are able to pay monthly. This is testament to the strength of our working relationship and the mutual trust between Wrights and its customers.

“The personalised service that we receive in invaluable and is the biggest selling point of the company. We will continue to use Wrights for all of our ordering into the foreseeable future.”

To find out how you can get a dedicated, professional and personalised service, contact Wrights now.

            For more information contact Wrights on 0800 66 88 99 or visit www.wright-cottrell.co.uk

In the UK, there a number of people who are contracted to do unsociable hours with estimations from the Labour Force Survey in 2005 showing 3.6 million in shift work employment.¹ Indeed, with many working in healthcare, manufacturing, transport, communications and hospitality professions, nine to five is no longer considered to be the norm.

With reports showing a decline in nightshifts and the three-day working pattern, it appears that emergence of ‘other types of shift work’ is on the rise highlighting the constant change that workers face.²

Finding the time

Because of the erratic and unpredictable patterns that shift work brings, it can therefore be difficult for people to arrange and attend much needed or emergency appointments.

In comparison to fixed contracts, which specify pre-arranged working days, shift work rotas are subject to change and can often not be distributed to staff until the last minute. As you would expect, booking an appointment in advance can become a seemingly impossible task.

What’s more, because employers are not required by law to allow workers to attend medical and dental appointments in work time,³ booking an appointment without a definite rota is out of the question, unless annual leave is approved for that specific time.

The toll on oral health

Not only does working unsociable hours and shift work have an effect on the convenience of booking an appointment, it could also create or contribute to medical and oral health problems.

Although there is insufficient research specifically on the topic of oral health in patients who work these hours, there is some evidence to suggest that it can be damaging to a person’s general health and wellbeing. As well as affecting sleep, weight and increasing the chance of diabetes, studies have shown a link between shift work and increased cardiovascular morbidity.⁴

The solution

Making appointments more accessible and offering online booking will encourage the general and oral health of shift workers. The current system has many flaws including busy phone lines, lack of out-of-hours options and limited choice of appointment times.

In comparison, online booking is flexible and transparent, offering 24/7 access to available appointments. A quick, easy-to-use and stress free alternative, online platforms such as Zesty offer a solution to those who work unsociable hours.

If you want to streamline your practice, optimise your surgery time and allow patients who do shift work to access services, contact Zesty today.

Email This email address is being protected from spambots. You need JavaScript enabled to view it. visit www.zesty.co.uk or call 02037717799 for more details today

¹ Unite guide to shift work and night work – a health and safety issue for unite members. Revised October 2013. Accessed online 24^th July 2015.

http://www.unitetheunion.org/uploaded/documents/ShiftandNightWork%2011-4950.pdf

² Changes in shift work patterns over the last ten years (1999 – 2009). Prepared by Office for National Statistics for the Health and Safety Executive 2011. Accessed online 6^th August 2015 http://www.hse.gov.uk/research/rrpdf/rr887.pdf

³ Advice Guide. Citizens advice bureau. Accessed online 24^th July 2015 https://www.citizensadvice.org.uk/Documents/Advice%20factsheets/Employment/e-time-off-work.pdf

⁴ Europe Published Central. Shift work and health – a critical review of the literature on working hours. J.M Harrington. Accessed online 24^th July 2015 http://europepmc.org/abstract/med/784775

Providing a rare opportunity for you to learn and interact with more than 20 of the top global speakers in the field of implantology, the Nobel Biocare Team Conference 2015 is an event not to be missed.

Held on 6^th and 7^th November at The Brewery London, the conference offers an exceptional programme with lectures, hands-on workshops and masterclasses run by leading global professionals.

Among the outstanding speaker line-up will be Professor Sreenivas Koka, renowned for his leading expertise in the field of implantology and prosthetics. He will be presenting a masterclass alongside Professor Daniel van Steenberghe, entitled “Peri-implantitis: a tsunami waiting to happen? Facts and fallacy”.

“Reports of peri-implantitis are steadily increasing and it is up to the profession to ask what we can do to reduce its prevalence,” says Professor Koka.

“During our session, Professor Steenberghe will focus on the treatment and management of the condition, while I will look at how the disease is caused and what we can do to prevent it.

“We know that patient behaviours influence the development of peri-implantitis to some degree, but it is how we as clinicians use dental implants that will have the most significant affect. The key is in the treatment planning, before implant surgery is performed. We need to fully understand the science behind our decisions: where do we choose to place the implants, in what types of people and why?

“We used to have many concerns with regards to implantology, but as the procedure has become more common and success rates have improved, we have relaxed our approach slightly. This just needs tightening up again to ensure we create the best possible chances of clinical success.

“My section of the masterclass will focus on what we should be looking for and doing in preparation for implant placement. Particularly relevant for those who are relatively new to the field, the session will emphasise that implants will not always work well with every patient.”

Professor Koka will also present a lecture on “Prosthetic solutions for the edentulous patient: What, when and why?”, exploring the key prosthetic pathways for different solutions. Discussing the evolution of protocols and materials in this area, there will be an opportunity for debate regarding prosthetics for the All-on-4^® treatment concept, prosthetic implant bridges, IBO and maintenance.

A member of the Scientific Committee and involved with the creation of the programme, Professor Koka concludes by highlighting the calibre of the event:

“This conference will celebrate how far we have come as a profession in the past couple of decades – the science and clinical experience we have developed is truly astounding. It will also highlight how much more there is yet to come.

“Historically, Nobel Biocare has been a major leader in the dental implant arena and this kind of programme will definitely keep it at the forefront. The conference will go back to basics, emphasising the science, education and research supporting the many products, materials and techniques used today. It’s a very exciting programme!”

For more information about the Nobel Biocare Team Conference, or to register, please visit www.nobelbiocare.com/uk2015, or call 0208 756 3300.

Mobilegeddon

From the 21st April Mobilegeddon happens, you need to act now
 

For some time now I’ve been banging on about how your website should be mobile ready because 60% of all search is now carried out on mobile devices and you should have your website ready for these visitors.

Well things are just about the heat up even more. Google have announced major changes to their algorithms, (the industry is calling this Mobilegeddon that will do two things.

1. They are going to tag all websites in the search listing that are mobile ready.
2. They will lower your ranking if your site isn’t mobile ready.

The marketing press have been full of this, Read This Article. So just what does this mean to you as a dental practice? Well basically everything. As I have mentioned on many occasions 60% of all search is not done on mobile devices. This means that if your site isn’t mobile ready, people searching for you will probably never see your site listed.

But and it’s a big but, if your site is actually found by someone who is searching for you, your listing will not have the Google mobile stamp of approval so they may well decide not to bother with your site.

This Google update is not some small thing that they will roll out as they have been doing over the last two years with most people not noticing, this is a major deal for Google, (Mobilegeddon), this is why they have been flagging this up for some time.

So what do you need to do to ensure that your website is mobile friendly and you won’t fall foul of Mobilegeddon?

1. Ensure the mobile version of your site is active and functional. Responsive designs are the most popular, these are the one’s that we supply, but you can also have a separate hosted mobile version of your site. Google doesn’t have a preference, as long as mobile users’ experience isn’t interrupted.
2. Ensure Google’s mobile bots can crawl your site. If Google can’t see it, it may as well not even be there.
3. Check each individual page of your site on a mobile device to ensure navigability. Just because your home page is mobile friendly doesn’t mean the rest of your site is.

In addition Google are offering you a new tool to test your website, click here to check your website and ensure that it is mobile ready, this tool is completely free and safe, it will give you all the information you need to ensure your site is mobile ready.

Incidentally Google are also checking to see if you have a mobile app too, and again if you pass this test they will rank you higher than if you don’t so you might want to think about getting yourself a mobile for the practice (we sell these too) click here to see how our Mobile App can build your practice, it’s been designed specifically for dental practices.

We are now very busy converting many websites to make them mobile ready, if you would like us to give you a quote on making your website mobile ready, call us today on 01767 626 398 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit the website www.dentalmarketingexpert.co.uk or check out our Facebook page.

Offering you a choice of cutting-edge digital imaging solutions, Carestream Dental is delighted to bring the power of 3D imaging within the reach of every general dental practice.

The outstanding CS 8100 3D produces both 2D and 3D images of exceptional clarity, optimising versatility, accuracy and predictability of diagnostics and treatment planning procedures.

Further aiding a quick and smooth image acquisition, the intuitive interface is easy to use and patients of all shapes and sizes can be scanned in just seconds.

The CS 8100 3D also offers carefully controlled radiation exposure, with flexible fields of view available to ensure the safety of patients at all times.

To harness the benefits of 3D imaging within your every day practice, find out more about the CS 8100 3D from Carestream Dental today.

For more information, contact Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook 

The dental practice goodwill values for the last financial year ending March 2015 are out at last, and average practice sales with Dental Elite as a broker have risen to 3.23x adjusted net profit, 6.99x adjusted EBITDA with 137.8% as a reflection of turnover.

“I think anyone involved in dental practice sales and goodwill values will have noticed that the market has gained considerable strength,” reflects Luke Moore, Co-Founder of Dental Elite. “Most practices this year have achieved over and above our valuation.”

This year, NHS practices are displaying a 3.66x ANP, 6.79x EBITDA and 156.70% turnover compared to mixed practices, which sold for an average of 8.98x adjusted EBITDA or 3.56x ANP with a reflection of turnover standing at 136.02%.

“The breakdowns are very interesting,” says Paul Wilkinson, Co-Founder of Dental Elite. “It would seem that mixed practices tend to sell more to dentists who seek to work in the practice themselves, hence the slightly higher EBITDA multiple which is counteracted by the lower Adjusted Net Profit. It is also interesting to see Private Practice Multiples starting to narrow the gap between NHS Practices.”

To find out how you can get the best deal on your practice, and for a free, no strings valuation, contact Dental Elite now.

For more information contact Dental Elite. Visit www.dentalelite.co.uk, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01788 545 900

EuroPerio8, the triennial world leading conference in periodontology, made its visit to London this year.

With lectures held throughout the duration of the conference, EuroPerio Platinum Sponsor, Acteon, presented lectures on Thursday and Saturday.

On Thursday, Dr Amit Patel and Donna Schembri explored the concept of ‘Seeing the Unseen’ - Utilising Fluorescent Technology for Optimal Periodontal Care.

The theme from Acteon and the two speakers was clear: improve patient understanding to empower self-care and utilise technology to see better and treat faster.

Cutting-edge products mentioned as examples for the effective removal of plaque included the Newtron P5xs ultrasonic generator, the Air n Go easy airpolisher and Soprocare - which utilises state of the art photonics technologies.

It was a similar story from the Ziv Mazor lecture on Minimal Invasive Surgery Utilizing Piezo Surgical Device - Optimizing Biological and Functional Outcome in the Posterior Maxilla.

Using products such as Piezotome® and Sinus Lift Kit as examples, he articulated that innovative technology minimises complications, reduces treatment and healing time, and ultimately enhances function.

Improve patient understanding and encourage them to look after themselves by giving them the tools and the knowledge: together we can improve patient care.

Find out more about innovations available from Acteon by calling the team today.

For more information on Acteon and how to educate your patients, email This email address is being protected from spambots. You need JavaScript enabled to view it., call 01603 227019 or visit www.acteongroup.com

Are you giving your patients what they want this Mouth Cancer Action Month?

A recent survey highlighted by the British Dental Health Foundation (www.dentalhealth.org) found that 9 out of 10 dental patients want to be screened for oral cancer but only 14% of those surveyed were aware that they had been whilst visiting the dentist. An estimated 90% of dentists are screening for oral cancer during a dental examination but do not talk to the patient about what they are doing!

Why is the dental profession so reluctant to talk about the ‘C’ word when patients want to hear it? Is this due to our fear of litigious activity if patients know too much or is it because dentists lack knowledge, confidence and experience in dealing with oral cancer management? It seems irrational when we hear about skin, cervical, breast and testicular cancer all the time. The public is exposed to messages about these types of cancer on the television, through other media and even in GP’s waiting rooms. At certain ages we are invited to be screened for a variety of cancers and given advice about screening ourselves regularly too. People are generally well informed about prevalent cancers and aware of Government initiatives to tackle the problems.

Why is oral cancer any different? Why is our profession so fearful of talking to our public about this developing epidemic? Why is there no Government initiative to combat this hidden killer? Why are girls not informed that the HPV vaccine will safeguard them against oral cancer as well as cervical cancer? Oral cancer is not just a hidden killer but also a silent one as nobody seems to be talking about it!

So, this Mouth Cancer Action Month (https://www.dentalhealth.org/our-work/mouth-cancer-action-month) give your patients what they want! Train your team to talk to patients in a confident, knowledgeable and appropriate way particularly during screening. Teach patients to self-screen on a monthly basis and arm them with the information that they need to look out for the early signs of the disease. Self-screening is particularly important as NHS recall intervals continue to be unreasonably stretched. The way I see it, if patients are given joint responsibility to screen themselves for oral cancer, this may help to counteract the barrage of litigation we are experiencing. As a profession, if we screen for, talk to and educate our patients about oral cancer, we will be meeting our professional obligation to do so as well as keeping the CQC happy when they come knocking at our door.

Talking to patients about oral cancer not only raises their awareness but it also helps to spread the word about the disease. Give people what they want and they will also tell their friends and family about the fantastic job that you are doing. ‘Word of mouth’ is the most effective marketing tool at your fingertips, so go ahead and use it!

As an established independent company, Wrights prides itself on providing a customer-centred, professional and friendly service.

At this year’s BDIA Dental Showcase Wrights was pleased to introduce for the first time, the sophisticated and quality imaging software, CAD/CAM solutions and dental units from leading manufacturer Planmeca.

Wrights also had the pleasure of launching its new partnership with the easy-to-use and multi-functional cloud based practice management software Dentally, as well as a new orthodontic range from leading provider of clinical solutions, G&H Orthodontics.

“I am pleased to finally announce the launch of these three ranges exclusive to Wrights,” said Ahmed Zaher, “and I thank everyone for their support”.

For those who missed out on the exciting array of old and new products and brands, flyers displaying exclusive discounted offers will be made available throughout the year.

To find out more about quality products and brands unveiled at the BDIA Dental Showcase 2015, contact Wrights now. Rest assured that whatever your supply needs, Wrights has it.

            For more information contact Wrights on 0800 66 88 99 or visit the easy to navigate website www.wright-cottrell.co.uk

Prestige Dental is delighted to announce the appointment of Jennifer Ball as its Product Specialist for the M62 corridor and surrounding areas.

Never one to rest on her laurels, Jennifer, who has an extensive dental nursing background, is in the process of rolling out an exciting programme of learning opportunities in individual practices.

Whether lunchtime, first thing or after the practice closes is best for you, armed with sandwiches and in the space of just one hour Jennifer can provide invaluable information on products such as ACTIVA™ BioACTIVE, as well as vacuum forming and Medentika’s implant range – obligation free.

Speaking about her new role, Jennifer commented: ‘I am really looking forward to meeting customers – new and old – and learning what support I  can offer individual dental practices so that dentists and their teams can remain focused on what they do best – delivering excellent patient care.’
 

To make an appointment for Jennifer to visit your practice or for more information, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01274 721567.

The Care Quality Commission (CQC) began operating on the 1^st April 2009 and was created to regulate and inspect health and social care services. Since its inception a number of additional services have come under its umbrella, including Primary Dental Care Services as of 1^st April 2011.

In recent months the CQC has come under fire from the Medical Profession, with reports such as:

Delegates at the British Medical Association (BMA) conference in June 2015 voting in favour of a motion stating the current CQC regime was "unfit for purpose". After the conference GPC chairman Dr Chaand Nagpaul said it was ‘clear that the CQC has lost the confidence of the profession’ and that it needs to ‘urgently address the fundamental problems within its inspections regime’.

This was shortly followed by the Royal College of GPs (RCGP) calling for an immediate suspension on the process of routine inspections. Research by the RCGP found a GP could gain an additional 120 hours a year in practice, if the Government slashed the administration burden of the CQC inspections.

The British Dental Association (BDA) has been relatively quiet about the CQC inspection regime. In October 2015 the BDA posted on its website that it welcomed the report from the CQC that Dental Practices were ‘low risk’ to patient safety.

However, the BDA’s silence on the matter does not reflect the feeling amongst the dental community generally. On forums such as GDPUK.com, the old CQC inspection regime is viewed as over cumbersome and bureaucratic, time consuming, expensive and inflexible.

In addition to the lack of confidence in the CQC inspection regime, is the dental community’s frustration and mistrust of their regulating body, the General Dental Council (GDC). This year alone we have seen the Professional Conduct Committee make some damning criticisms of those who investigate fitness to practice on behalf of the GDC. The Professional Standards Authority reported that the GDC was the worst regulatory body, with only two of the ten ‘Standards of Good Regulation’ being met. Finally the BDA asked ‘Will the GDC ever learn?’ in their article on the 24^th June 2015 in response to the Professional Conduct Committee’s comments and MPs querying the GDCs hike in the Annual Retention Fee.

However, unlike the GDC, the CQC has recognised its failures and has accepted that the old inspection regime was not fit for purpose. As such, from 1^st April 2015 the CQC has implemented a new format for inspections. Are we now entering a new era for the CQC inspection process?

Life before CQC

Prior to the CQC taking over the regulation of Primary Care Dental Services, NHS Dental Practices would be assessed by Dental Reference Officers (DRO). This often involved the DROs observing a dentist at work. The advantage of this system was that as DROs were qualified dentists, they had a good understanding of the required standards to be met in terms of treatment.

In addition to the above, all Dental Practices were governed by the GDC and were expected to meet the standards set by them. There was no on-site inspection process by the GDC; dentists, as professionals, were left to ensure they maintained those standards and the majority did in order to maintain their business and reputation.

There was no obvious need for overhauling the system. There was no public outcry regarding the quality of dental practices, and no high profile cases of errant dental practices. However, as with many areas of life, the Government took the view that this additional layer of regulation would benefit the public, in principle creating a more effective and standardised regulation of Primary Care Dental Services. 

CQC - The Beginning

From 1^St April 2011 the CQC was tasked with the regulation of Primary Care Dental Services.

The first hurdle of the old regime was for Providers of Primary Care Dental Services to register with the CQC.  Each Provider had to show from the outset in the application form that it was meeting the ‘essential standards’. The application form ran to 42 pages, setting out each Regulation and asking the Practice to state whether or not they were compliant and, if they were not, how they would become compliant. Guidance was provided on how to meet the essential standards, which comprised 174 pages. On top of the registration form each Provider had to have a ‘Statement of Purpose’. Needless to say the registration process alone was both complex and time consuming.

After the registration process, nearly all Providers underwent an inspection. This involved further preparation and time to ensure the ‘essential standards’ were being met. The plan was that follow up inspections would then take place every two years thereafter to ensure continued compliance. However, the CQC grossly underestimated its workload and it took up to April 2015 just to carry out the initial inspections and even then the task was still incomplete!

The concern with this inspection regime was that it was a ‘tick box’ exercise, undertaken by non-professionals. Whilst on the face of it a few underperforming practices may have improved, questions were raised as to whether it improved the overall quality of care; for example did it prevent injury and were patients safer? The general feeling amongst dentists is that no, overall it did not and instead placed huge administrative burdens on them, that took them away from the practice of dentistry.

Whether a mark of successful regulation or not, the GDC and NHS England have reported an increase in the number of complaints about dental professionals. Given that the aim of the CQC inspection process was to focus on a patient’s experiences and ensure they were being treated fairly, it suggests a change was indeed needed.

A New Era?

In its report, a fresh start for the regulation of primary care dental services, the CQC acknowledges that when it started regulating dentists it did not get the model right. The report confirmed that the CQC had inspected nearly all of the 10,102 dental practices registered. One in eight was not meeting the regulations compared with one in five in adult social care. Furthermore, in the majority of cases where inspectors re-visited practices, the concerns raised had been addressed. The CQC therefore identified that the dental profession presented a lower risk to patient safety compared with other areas inspected by the CQC.

Following a review of the inspection regime, on 1^st April 2015 two Regulations came into force which created new ‘fundamental standards’. These fundamental standards are applicable to all regulated activity; not just Primary Care Dental Services. You can find guidance on the new standards at this link.

As a result of the new standards and the review of the existing inspection process, on 5^th April 2015 the CQC implemented a new system for regulating Primary Care Dental Services.

The key changes are:

·         The removal of the rating system for Primary Care Dental Services;

·         The introduction of five questions about the service. Are they safe? Effective? Caring? Responsive to people’s needs? Well-led? These will be used to ensure the fundamental standards are being met;

·         In order to answer these five questions, inspectors will use ‘key lines of enquiry’ (KLOE) and prompts. These KLOE and prompts, along with examples of how they can be met, can be found in the Provider Handbook;

·         As before, there are two types of inspection, but these have been re-labelled ‘Comprehensive’ and ‘Focused’ inspections. A Comprehensive inspection will be carried out at 10% of registered Providers in 2015/2016 and will usually look at the Practice as a whole. A Focused inspection will either be a follow up or be responding to a particular concern or issue;

·         Clinicians will be involved where necessary with the inspection process.

In addition to the Provider Handbook, you can download our CQC Inspection Guidance here, which gives examples of the documents that may help you meet the five questions and fundamental standards.

The new regime has only been in place for six months. Having reviewed the Provider Handbook, there does appear to be more flexibility in the process. Under the section ‘Making judgements’ it states:

These examples of what we would expect to see in demonstration that the characteristics of each key question, and fundamental standards, are being met. The KLOE’s and examples of evidence are not an exhaustive list, or a ‘checklist’. We will take into account the context of the Practice when we look for evidence.

Therefore, the KLOEs and prompts do not need to be followed to the letter. It seems as long as the registered Provider can show the five questions and fundamental standards are being met, they should be free to run their Practice as they see fit.

The Handbook is much more user friendly; the five questions each have the relevant KLOEs set out and examples of how to demonstrate these have been met. The relevant Regulations are referred to under each question, but the document does not set out the Regulation and avoids legal jargon. Having in place good Practice policies and procedures, having regard to patient satisfaction,  ensuring legal documentation is completed and training and managing staff effectively will greatly assist when preparing for a CQC inspection; all the elements needed to run a successful business in any event.

If you have prepared in line with the old inspection regime, then the reality is that you should meet the requirements of the new regime. The Regulations are very similar; they both focus on patient safety, legal requirements and managing staff/the business.

The new Regulations add a ‘duty of candour’, which requires a Provider to notify a patient if something unexpected happens, so this will need to be considered when preparing for your next inspection. 

Only time will tell if this new system does in fact ease the bureaucratic burden on Registered Providers, freeing up your time to concentrate on dentistry.   

Fees

In addition to the changes made to the inspection regime, in October 2014 the CQC began consultation on a proposed increase to registration fees. The proposal was to raise fees for all registered Providers, except Dental Services. The rationale for this was that the CQC did not envisage the cost of regulating dentists would increase. The proposed increase for other registered Providers was 9%. This came into effect on 1^st April 2015 and, as proposed, registration fees for dentists this year remained the same.

On 2^nd November 2015 the CQC announced a further consultation on increases to registration fees. The good news for dentists is that it is proposed registration fees for 2016/17 should again remain the same and for 2017/18 they should be decreased and then frozen until 2019/2020.

Unfortunately for GP practices, they will see registration fees nearly double year on year for the next four years.

To find out what your annual registration fee is you can use this handy calculator from the CQC website:

http://www.cqc.org.uk/content/fees-calculator

Laura Pearce, Senior Solicitor

The state of the nation’s children’s dental health never seems far from the headlines. Although the NHS insists there has been a vast improvement over the past decade, the fact that nearly 26,000 five-to-nine year olds were admitted to hospital for tooth decay in England in 2013-14[i], means the time for action is now. But a focused, multi-agency approach, based on education and prevention, must consider how a child’s needs change as they grow older and move into adolescence.

Just like other life stages, hormones play a significant part, making a good oral health routine crucial. Research has shown that puberty’s rush of ‘sex hormones’ affects the periodontium.[ii] This is an unavoidable factor; as for an ‘avoidable’ one, a smoking habit usually starts, and gets established, during adolescence, and obviously has many serious consequences for dental and systemic health.

Like smoking, eating disorders are often initiated during the teenage years. Individuals who develop bulimia nervosa may experience acid erosion to the surface of the teeth as a result of vomiting. Anorexia nervosa can lead to increased caries, xerostomia and osteoporosis due to a lack of essential nutrients.

Energy drinks are popular during examination time as they are marketed as boosting energy, decreasing fatigue and enhancing concentration. However, they are often full of sugar, too. Skipping breakfast – or grabbing something unhealthy on-the-go – is also common. New research has shown that teens are twice as likely to suffer from halitosis if they miss breakfast[iii] and, with these years being a defining time socially, bad breath can be a great motivational tool to trigger better oral care!

With finances also likely to be an issue we need to look at simple, cost-effective ways to boost teens’ dental health between appointments. Education about the causes of halitosis, proper brushing techniques and the dangers of smoking of course are important, but they could add some adjunctive products, too, such as CB12 mouth rinse and Boost chewing gum which are clinically proven to neutralise the gases that cause halitosis and keep the the mouth fresh all day.  

With such a drive to improve children’s dental health, we much not forget what comes after. Late adolescence is full of social, psychological and financial pressures and regular trips to the dentist are unlikely to be a priority, especially if an individual has just left home for the first time. The best solutions are always the simple ones, and no one wants to be known as the person with bad teeth or breath! Guidance and support is not just for kids, and will provide life-long benefits.

For more information on CB12 and the extensive research behind it, please visit www.cb12.co.uk

Rapidly produced products are often poor quality. If we take the example of fast food, this is widely accepted – you will not find ‘Superfood’ in your fried chicken bucket, but a meal delivered within seconds, saving you hours of toil in the kitchen. Convenience versus excellence is often the trade off for speedy delivery. But is this an exchange we’re still happy with in the 21^st Century?

Today, convenience and immediacy are ever more in demand but with less room to compromise on quality. For example, the first digital cameras produced low resolution, poor quality images that couldn’t compete with the detail and pin sharp quality of conventional film/transparencies. However, in recent times the developmental explosion in digital photography embraced the modern age and replaced conventional, film photography. Not only are there cameras available that generate pictures in enormous file sizes (such as 36 megapixels), they can also integrate High Definition video functions (gaining popularity over conventional ‘stills’ photography) and even allow you to adjust the focus after the picture has been taken.

Today, the speed of digital photography is taken for granted. Formerly, with conventional film cameras, an initial camera click led to processing, printing and perhaps retouching – commonly taking up to a week. Nowadays, digital photography is instantly downloaded, manipulated in Photoshop and then emailed or shared via an internet platform. It’s now so commonplace that we forget how time consuming this whole process used to be. Without digital images, we would have a very different world – no Instagram, Snapchat, or pictures on Facebook or Twitter!

Similarly, restorative dentistry has made enormous strides in technology, but these innovations have been married with remarkable improvements in quality. Digital intraoral scanning, CAD/CAM and 3D capabilities have improved the patient experience enormously. A comparative study conducted by Bio Med Central in 2014, tested conventional and digital techniques with the same patients – 100% preferred the digital option, from the perspectives of comfort through to the amount of time spent in the dentist’s chair.[i] Today, using the combination of intra oral scanning, CAD/CAM and 3D printing, technicians can produce a wide range of bespoke models and orthodontic appliances, constituting failsafe precision.

The CS 9300 CBCT and panoramic imaging system from Carestream Dental offers both rapid and faultless restorative dentistry. There are 7 fields of view enabling clinicians to meet patients’ diagnostic needs with impressive detail, and two low radiation dose options that give exposure control by both the adjustable field of vision and rapid scanning functions. Available on its own or as part of the fully integrated digital system, the CS 9300 system offers streamlined workflows, increased productivity, patient security and satisfaction. Let technology save you the precious time needed to fully focus on your patients.

For more information please contact the experts at Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk

Delegates at this year’s BACD Annual Conference will be treated to a diverse range of exceptional educational opportunities.

Among these, and promising to be one of the event’s highlights, is the occlusion management panel, hosted by Dr Ken Harris, Dr Ian Buckle, Dr Heike Krämer, Dr Any Toy and Dr Chris Orr. “I’m looking forward to a vigorous and forthright exchange of ideas,” says Dr Harris. “Delegates will be encouraged to offer their own insights, as well as being exposed to ours.

“Occlusion plays an important role in the success of our restorative dentistry and, as the population ages, it is incumbent on today’s dental practitioners to be able to restore these gradually failing dentitions so patients can retain their own teeth.”

A long-standing fellow of the BACD and the first UK graduate of the Kois Center in Seattle, Dr Harris is known for his knowledge of the Kois approach to occlusion, one of the most popular trends in modern occlusal theory and thought – and will be bringing his considerable expertise to bear during the session.

Join delegates from all across the country for this inspirational three-day event – make sure you register your place today!

The BACD’s 12^th Annual Conference runs from 12^th - 14^th November 2015 at The Hilton London Metropole Hotel. For more information and to book your place, go to www.bacd.com

Not to be missed this November – amazing savings on industry-leading brands such as 3M ESPE Dental, Dentsply, NSK, Voco and more.

As well as exclusive promotions on quality products such as Alkazyme and UltraWipes Expert from Alkapharm and Alveogyl and Endocal from Septodont, other top packages in the Wrights seasonal flyer include:

• Buy four K3™ or K3XF Files from Kerr and get one free
• Buy two get one free on Maxcem Elite from Kerr
• Buy three packs of xantasil® from Heraeus Kulzer and get preVision® Temp A2 completely free of charge

With a highly experienced and dedicated team delivering exceptional customer service, it is no wonder that more dental professionals are turning to Wrights as their first choice dental supplier.

To find out what you are missing and for a full list of products and promotions available, contact the team today – you will experience customer service like never before.

For more information contact Wrights on 0800 66 88 99 or visit the easy to navigate website www.wright-cottrell.co.uk

Working with the British Dental Health Foundation, the Association of Dental Groups (ADG) continues to pledge its support to Mouth Cancer Action Month in November and it’s mission to promote understanding of oral cancer.

With over 40 years of experience, the British Dental Health Foundation has dedicated its time to educating, imparting advice and running crucial campaigns, with its messages reaching 560 million people.

Together, the ADG and British Dental Health Foundation continue raising awareness of the early signs and symptoms of oral cancer and encouraging regular dental check ups. By increasing the chance of early diagnosis, morbidity rates and the devastating effects of oral cancer can be minimised.

Through the Blue Ribbon Appeal and by taking part in Blue Wednesdays and the Blue Lip Selfie Campaign, you can show your support to the cause.

Get involved and help change tomorrow’s statistics, today.

For more information about the ADG visit www.dentalgroups.co.uk

Four members of the Rodericks management team will soon be participating in the “Sleep Out for Centrepoint” on 12^th November, hoping to help raise awareness and donations to support the amazing work of the charity.

Georgina Linton, Training Manager at Rodericks, is among those sleeping rough for the cause:

“As part of Rodericks’ work with Centrepoint, I had been looking into how the group could help regarding the dental and health education needs of individuals the charity supports. It is an inspiring organisation that not only helps young people get off the streets, but also helps build them a future by teaching essential life skills.

“I jumped at the chance to get more involved and raise money through the ‘Sleep Out’ campaign and my colleagues Aaron Baldwin, Kavita Malhotra and Lesley Marr were keen to join me.”

The group will sleep under the stars at The Old Truman Brewery on Brick Lane in London this November, hoping to raise £1,500 towards this fantastic cause.

All donations, however large or small, are greatly appreciated and can be given at sleepout2015-londonotb.everydayhero.com/uk/rodericks/members.

Thank you for your support!

For more details about the “Sleep Out for Centrepoint” or to get involved, visit www.centrepoint.org.uk/news-events/events/sleep-out.

For more information about Rodericks please visit www.rodericksdental.co.uk, email This email address is being protected from spambots. You need JavaScript enabled to view it.

or call 01604 602491.

If you haven’t already booked your place at the BACD Twelfth Annual Conference, now is your last chance.

Always an exciting event, the 2015 conference looks ready to surpass previous years: world-class speakers, inspirational and exciting topics and endless networking opportunities await delegates this November.

Speakers include: Dr Serhat Köken, Dr Hatem Algraffee, Dr Oliver Harman, Dr Heike Krämer, Dr Ken Harris and more – all of whom will be delivering a diverse selection of lectures, seminars and hands-on sessions.

This educational programme has been tailored to provide a compelling overview of cosmetic dentistry and will cover isolation tips, clinical photography, BACD Accreditation advice, implantology and much more. The opportunities here for creativity and learning are infinite and simply cannot be missed.

So, if you are looking for a way to reignite your passion for beautiful dentistry, meet like-minded individuals and learn from some of the very best professionals in the industry, look no further than the BACD Annual Conference.

To book your place, contact the team today.

The BACD’s 12^th Annual Conference runs from 12^th - 14^th November 2015 at The Hilton London Metropole Hotel. For further enquiries about the BACD  and to book your place, please visit www.bacd.com

A combination of stimulating presentations, hands-on workshops and masterclasses will be delivered, with delegates able to attend two out of the eight available. A broad spectrum of topics from peri-implantitis to team collaboration, integrated workflows, immediate placement protocols and long-term management of dental implants will be covered, with every session designed to inform and inspire.

Held on 6^th and 7^th November at the stunning location of The Brewery in London, you won’t find a programme quite like this elsewhere in the UK.

For more information or to register please visit www.nobelbiocare.com/uk2015, or contact Nobel Biocare on 0208 756 3300.

Representing the very latest in dental practice management software is the CS R4+ from Carestream Dental featuring Springboard.

Operating in real-time, the intuitive software delivers live data on key KPIs so you know exactly how your business is performing at any given time. At a glance you’ll better understand your practice’s chair occupancy, treatment pan uptake rate, appointment confirmations and effectiveness of recare programmes in place.

The CS R4+ can be easily and fully integrated with any imaging or patient communication programmes and technologies you employ, so that a smooth and seamless workflow can be enjoyed by all members of the team. Popular solutions from Carestream Dental include the eSignatures module, Appointmentor Online Booking System, Text Messaging Service and AutoPost, each optimising security and convenience for both patients and professionals.

The team at Carestream Dental are also committed to the business corporate programme, eXceed, so you can trust in the high standard of service and support you will receive with any and all new innovations.

Discover the CS R4+ practice management software and all its benefits for yourself today.

For more information, contact Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook 

“I was very happy with the service I received from Dental Elite,” says a Principal from Sussex who has recently sold their practice. “My representative was very supportive and I found it extremely valuable to be able to deal with the same person throughout the whole process.

“I thought the valuation process went very well and I was pleasantly surprised at just how flexibly the figures could be analysed.

“I would highly recommend Dental Elite to other professionals – in fact I’m singing their praises to all of my colleagues.”

Dental Elite prides itself on being able to offer dental professionals honest and pragmatic advice when it comes to selling their practice. With a wealth of hands-on experience and a dedication to seeing a job well done, the friendly team at Dental Elite are always ready to help.

To find out just what they can do for you, contact them today.

For more information and to find out how Dental Elite can value
and assist your practice sale visit www.dentalelite.co.uk, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01788 545 900

The Dental Technology Showcase (DTS) is pleased to welcome Straumann as Headline Sponsor for the 2016 event.

Event Director Chris Brown comments:

“We are delighted that Straumann, a leading provider in implant, restorative and regenerative dentistry, is supporting DTS in this way. Together, we hope to deliver a diverse range of high quality education for all delegates, while also presenting the very latest products, materials and state-of-the-art technologies on the market.”

Stephen Booth, Country Manager of Straumann UK notes,

‘CADCAM and digital technology is becoming even more essential for streamlining laboratories to make them more efficient. In a rapidly changing market, we are excited to showcase our solutions for technicians and DTS provides the ideal opportunity to explore how we can work together in partnership.’

At the UK’s largest and leading event for dental technology, DTS, held alongside The Dentistry Show, the Straumann team will be available across the two-days demonstrating their extensive range of innovations for dental laboratories.

The Straumann® Dental lmplant System is complemented by a range of matching precision components, designed and crafted to the highest quality standards in order to ensure long-term reliability, and technicians are encouraged to use genuine Straumann components to ensure the long-term success of all implant cases. The Straumann® Variobase® Abutment delivers a highly cost-effective solution for screw-retained single crowns and cement-retained crowns and bridges on either Bone or Tissue level implants, offering extended restoration options for maximum design freedom.

Straumann is also a leading developer of digital solutions that seamlessly connect computer-assisted imaging, planning, design and manufacturing across the entire tooth replacement/restoration workflow. With this advanced technology, the company offers state-of-the-art CADCAM prosthetics to specialists, general dentists and dental laboratories around the world. Straumann® CARES® CADCAM prosthetics are manufactured to very high precision standards in centralised milling, processing a broad range of materials.
 

Additionally, Straumann’s partnership with Createch provides a wide range of CADCAM structure solutions for implant-borne dental prostheses for a variety of indications, and is importantly underlined by Straumann’s Guarantee of clinical accuracy of components.

DTS 2016 will be held on Friday 22^nd and Saturday 23^rd April at the NEC Birmingham. For more information please visit www.the-dts.co.uk, call 020 7348 5263 or email dts@closerstillmedia.com

Learning from the best

As soon as one begins their training to become a dental professional, they understand this will never really have an end point during their career.  The natural skills involved in being a dentist have to be accompanied by continual education and ongoing learning to ensure that new techniques and materials are kept abreast off, resulting in the optimum care provided to patients.

Additionally, patients are becoming more aware of the treatment options available to them and consequently more demanding of the results that they receive. They know that they can choose which dentist to go to depending on the treatment that they require, and often carry out extensive research to ensure that they choose the best. There are a number of ways to differentiate yourself from the other practice down the road; one of which includes subscribing to a specialist academy. By marketing this membership to your existing and potential patients, you are showing your commitment to your education, an outstanding quality of service provision and the dedication that your patients are looking for.

Your time is valuable – choose wisely

They say nothing beats face-to-face interaction and this is most certainly true when it comes to education. The academy that you choose to join will depend on the education avenues available from them, so you need to ensure that you select the one that suits your learning needs the most. However, the choice of academies to join and their educational conferences to attend is vast and confusing. Your time is very valuable, to both you and your patients, so it is important to choose wisely.

A worthwhile academy should offer the latest in education, career support, assistance to find more patients and value for money. The larger academies in the industry will hold an annual conference that should be a high point of your yearly membership.  The most prestigious conferences offer internationally recognised experts in their field, meaning you can remain close to home, but find out about techniques and developments from all around the world. You usually watch a series of lectures and participate in hands-on workshops on a range of topics by highly regarded opinion leaders and there is the opportunity to ask questions and get answers from the experts.

It’s not what you know, but who you know

Another important aspect of attending the most high profile of annual conferences is networking. At these events you can meet old and current acquaintances and catch-up on their most recent news. But, you also get to the chance to meet new peers and opinion leaders that have similar professional interests to you and can become an important mentor within your career.

It is only at some of the better conferences that you can get access to the speakers on a one-to-one basis. This allows you to seek valuable career advice from them, clinical case counsel, get suggestions on specialist courses to attend and hear their experiences with particular products and materials. This is most definitely valuable time well spent!

The most talked about conference of the year!

The most influential conference in the aesthetic dentistry calendar is no doubt the British Academy of Cosmetic Dentistry’s (BACD) Annual Conference in November. As always, the 2015 event it is expected to be one of the most talked about conferences of the year! For the last 12 years, the BACD has staged professional educational conferences that have attracted the most eminent of dental professionals offering their insights into their specialist topics.

This year the conference is titled, ‘The Aesthetic Equilibrium’ and it seeks to achieve harmony between biology, science, technical aspects, aesthetics and mechanics, as well as balancing the patient’s emotional, financial and clinical needs. By using the finest national and international speakers, the BACD hopes the topics will inspire you and offer an insight on how to achieve this balance. The speakers are also very approachable and will be happy to offer advice and recommendations; a trait thought to be quite unique to this particular conference.

Further still, there will be trade representatives present to provide demonstrations and advice on the latest equipment and materials, as well as offering special offers and prices. There is something for everyone at the BACD Annual Conference, so bring along other team members to optimise the opportunity; there will be something for everyone.
 

The BACD’s 12^th Annual Conference runs from 12^th - 14^th November 2015 at The Hilton London Metropole Hotel. Go to www.bacd.com, email Suzy Rowlands at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0207 612 4166.

Make a Dentist Charity is proud to present;

Make a Dentist Conference and Exhibition 2016

Following on from the huge success of lasts years inaugural conference, MAD has lined up an exciting list of speakers that will be sure to get your parotid glands going!

When: Wednesday 6th January 2016 at 12.30-17.30

Where: Kings College London, New Hunts House Lecture theatre, New Hunts House, London, SE1 1UL.

Tickets: Buy here

As the Association of Dental Groups (ADG) continues to promote prevention of dental health problems and delivery of quality outcomes for patients in a sustainable, high quality manner, Mouth Cancer Action Month remains of utmost importance.

“As long term supporters of the British Dental Health Foundation and Mouth Cancer Action Month, we are as pleased as ever to be able to contribute to such a worthy cause,” comments Chair of the ADG, David Worskett. “By working together we can tackle oral cancer and make a real difference to those who suffer, one campaign at a time.”

Indeed, now that Mouth Cancer Action Month is underway – as launched by the British Dental Health Foundation on the 29^th of October at the House of Commons – the ADG will once again resume its task of raising awareness on diagnosis and prevention.

Currently, statistics show that only 40% of patients who develop mouth cancer visit the dentist with concerns. [i] But as Chief Executive of the British Dental Health Foundation Dr Nigel Carter OBE explains, “if the dental and wider health profession can inform and urge patients to regularly attend dental check-ups, we can increase the chances of mouth cancer being detected at an early stage.”

If any headway is to be made, these wise words must be implemented. Indeed, with the latest figures showing that 6,767[ii] people are diagnosed with mouth cancer in the UK each year, it is important that as many people as possible get involved with Mouth Cancer Action Month.

Whether it’s the Blue Lip Selfie Campaign – where all you need to do is take a selfie of yourself and share it with the hashtag #bluelipselfie – or showing your support by wearing a blue ribbon badge, your participation is crucial to the success of the campaign.

Another useful tool available is the oral cancer CPD module available through the ADG, designed by {my}dentist. While it may not be mandatory, recapping on areas such as early symptoms, referral and treatment pathways for the disease and improving patient awareness could be the difference between saving and losing a life.

That is why the ADG is pleased to announce the return of the CPD module, and hopes that the tool will help in the battle against mouth cancer. The module is free to review, with only a small cost of £25 plus VAT – £5 of which will be donated to the British Dental Health Foundation and the Mouth Cancer Action Month campaign – for those wishing to apply for a CPD certificate.

Ultimately, the campaign needs all the help and support it can get, especially as research indicates that early detection of mouth cancer can result in a survival outcome of 90%.[iii]

For more information on Mouth Cancer Action Month, the CPD module and to find out how you can be a part of the month long November campaign, contact the ADG today.

For more information about the ADG visit www.dentalgroups.co.uk.

Dr Bob Ballard and Hema Dhingra of Ballard and Tucker Dental Practice in Bedfordshire explain the positive impact of transferring their dental plan to Patient Plan Direct.

At the beginning of 2014 we set ourselves a realistic target of growing our practice turnover and profitability. As part of this exercise we looked at every cost centre in our business to try and identify where we could potentially cut costs and increase profitability. One area that stood out the most was the administration fees that we were paying to our plan provider at the time. Nearly 10% of our plan income month on month was eaten up in administration fees, so we set out to explore alternative solutions to running our practices dental plans.

Discovering Patient Plan Direct

We looked at other plan provider propositions in the market and were attracted to Patient Plan Direct thanks to their low and flat administration fees, strong reputation, administrative efficiency and experience of managing lots of successful plan provider transfers.

In meeting with one of Patient Plan Direct’s business development team we were not only put at ease regarding the management of the transfer process and what was involved, but were also impressed with the advise we received around growing our plan base further which was inline with our overall objectives.  

We were so confident the transfer and on-going plan growth strategy was the right move for the practice and our patients that we committed there and then.

With almost 400 plan patients we stood to save over £8,000 per annum (£40,000 in the next five years) in administration fees year on year as a result of the transfer.

Patient retention as a result of our transfer

We were understandably nervous initially that transfer would result in some patient drop off. However, Patient Plan Direct fully managed and fulfilled the mailing to patients and supported us throughout the transfer process to ensure retention was maximised. The communication of the transfer to patients was presented in a positive manner to ensure patients were assured that the move was in the best interest of both the practice and our valued patients in the long term. 

As a result of the effective management of the transfer we lost literally a handful of patients, no more than we would normally expect as a result of the annual fee increase we had always been encouraged to apply year on year by our old plan provider.  

A revised plan strategy and subsequent growth

Once our transfer was underway we applied the strategic changes Patient Plan Direct recommended. Previously we had only offered and promoted to patients a capitation (care) based plan. We felt we had exhausted the promotion of such a plan proposition to our patient base. As such, we opted to introduce a simple, value driven maintenance plan as a new option for patients. This was in line with current consumer habits and market trends which Patient Plan Direct explained to us.

Once we had determined the best plan structure and price point that would prove beneficial and attractive to patients and profitable to the practice, we completed a full team training session with one of Patient Plan Direct’s experienced business development managers. The session ensured the whole practice team was clear on the overall objectives, recognised the benefits of the plan to both the practice and patients and ensured everyone was confident in speaking about and promoting the plan.

One year on from when we completed our plan provider transfer we have increased our total plan base by a further 50% representing a significant increase in plan income month on month. Moreover, the plan continues to grow week on week. We now have even more loyal patients at the practice that have committed their oral health care to us for the long term.

Assessing your dental plan provision

Patient Plan Direct is a plan provider offering a low cost plan administration fee of £1 per patient per month (inc. VAT and Worldwide Dental A&E cover).  Patient Plan Direct has helped practices across the UK successfully transfer their existing dental plan from other plan providers, benefiting from significant cost savings and first-class support.

Web: www.patientplandirect.co.uk

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 08448486888

Visitors to the UK’s largest Dental Show met with a surprise warm welcome, courtesy of Systems for Dentists, one of the UK’s leading providers of practice management software at the NEC, Birmingham this weekend.

Over 12,000 visitors had the opportunity to meet their branded “Tooth Fairy” over the three day event at the annual BDIA Dental Showcase.

The meet and greet mystical character proved to be a real hit with Dental Professionals who visited the Systems for Dentists stand. Hosting a warm and friendly welcome, guests were presented with a miniature tooth pendant and a personalised calling card from the Tooth Fairy!,

And seeing was believing for those who also took advantage of a first hand version of a system demonstration where they were talked through the benefits of innovative product launch of Virtual Reception – the company’s latest software development – focused on helping practices to be open 24/7/365 with the help of their new patient portal.

As a departing gesture, visitors to the Systems for Dentists stand were also presented with a little something to place under their pillow, courtesy of the Tooth Fairy!

The appeal of the company’s V6 Dental Practice Management software was attractive at the show and supported by the offer of a fully integrated package of features included within the price, coupled with time, money and efficiency savings end even the option to go paperless, making paper signatures almost a thing of the past with the companies introduction to their peripherals range of Wireless Signature Pads.

As a credible and trusted brand, and with almost thirty years’ experience in systems software development and a profound knowledge of the UK dental software market, dentists looking to make a positive change to their practice management in 2015 who visited BDIA this year could be confident of having their requirements perfectly met and understood by the experienced and helpful team at Systems for Dentists.

For further information contact:

Systems for Dentists on

www.sfd.co

0845 643 2828

Situated just outside Coventry and within the spectacular Ricoh Arena – home to the Wasps, Europe’s most progressive rugby club – Planmeca welcomed their new distribution partners and esteemed guests last Thursday to officially open a new customer experience centre and UK headquarters.

The showroom was opened by Tuomas Lokki, Planmeca Group Senior Vice President and Karl O’Higgins Managing Director of Planmeca UK.

Tuomas said “this is a new era for Planmeca UK and our new home is one of the most important foundations from which success can be built upon. This new facility offers the perfect environment to discover our range of digital imaging solutions, world class CAD/CAM system and our range of highly innovative digital dental units.”

Karl echoed Tuomas’s comments by saying “This stunning facility is testament to Heikki Kyöstil?’s vision for Planmeca UK to be an integral part of Planmeca’s global success – Mr Kyöstil? is founder and president of the Planmeca Group, who unfortunately could not be present for the event, but wished the local team and distribution partners well for the future.

Via our new and expanded distributor network, alongside a world class product portfolio and innovative mobile showroom, we are now well positioned across the UK and Ireland. Any dentist or DCP wanting to experience Planmeca’s innovative digital workflow now has that opportunity through multiple channels and in multiple environments.

The new customer experience centre features a dedicated CAD/CAM training zone alongside a full range of 3D imaging machines showcasing the latest in imaging technology. The showroom also includes Planmeca’s range of digital dental units, all combined through the comprehensive and modular Romexis software. The showroom can be easily transformed into a small conference and event facility capable of hosting courses for up to 40 delegates.

The showroom is equipped with the latest technology to ensure seamless presentations with full HD LED projectors and multi speaker surround sound installed, ensuring a seamless experience for both presenters and delegates. There are a number of meeting rooms available, all of which are equally fitted out with the latest conference technology and catering is available from the Ricoh Arena in-house hospitality team. If you have need for a high quality Midlands lecture and events facility, maybe give us a call.

To view the complete range of Planmeca digital solutions at our NEW customer experience centre, please call 0500 500 686, alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it.


www.planmeca.co.uk

0500 500 586

It was not until recently that I have thought of the significance of the year 1984. The year that the Dentist’s Act was put on the statute books is also the year George Orwell wrote about in his 1949 Novel. What a coincidence.

I was never one for this sort of literary masterpiece in my youth, preferring more escapism than that provided by the rather dark writings of George Orwell. After all, how would a fictional writing about a society that records what its members say in order to use against those same members be relevant to my future career? A story about a society that encourages members to report one another to the authorities in order to punish them for minor transgressions was not really going to be hugely useful when human biology and chemistry was going to be the entry requirements for dentistry in a couple of years….

How wrong was I. It would appear that in fact 1984 is a highly relevant textbook on how the regulation of dentistry is currently modelled.  Just like in Orwell’s Tome we have individuals who are all too happy to report colleagues directly to the authorities; multiple omnipresent organisations taking the role of the morally correct ready to report us immediately to Big Brother for everything and anything, and now, with the information that appears to be coming to light from the numerous Subject Access Requests (SAR), the actual holding of data on some (if not all) of us by the GDC.

Despite the assurances recently at the Dental Protection study day by the Head of FtP, Jonathan Green, that the only reason a watch is kept on GDPUK is to report to the executive about what the profession think of the GDC, I find myself just a little uncomfortable that this is not entirely the whole reason why. If the GDC want to know what we think of them then fine;

BUT WHY KEEP IT ON THE REGISTRANT’S FILE?

There can be NO reason whatsoever to keep this information logged against an individual. None. Feeding back to the executive the opinion of the profession is one thing, and probably sensible. However, it seems they don’t want to do anything particularly to improve our perception of them; possibly they are just making sure they’ve got the level of fear just right in the profession so we keep toeing the line. But storing that information in the registrant’s data file is not necessary. Unless they are going to use it against us at a later date there can be no reason for that.

Now it might just be entirely innocent and that it is just an administrative mistake why this potential breach of the Data Protection Act is occurring; and lets face it, the GDC have got history in this area as the Information Commissioner has just recently ordered undertakings to be made by the GDC for a previous breach. It might even be that the head of FtP wasn’t actually aware of what was going on in another department. But it is none the less worrying as to why the right to freedom of speech (Article 10 of the Human Rights Act) is being is being threatened in this way. Surely if individuals think their comments made on a private professional forum are somehow being noted and stored this will make them think twice about contributing in the first place. A Public Body such as the GDC has responsibility to uphold the Human Rights of those it is responsible for, not to make them feel threatened.

All this is before we get onto the subject of using Private Investigators in order to further challenge the Human Rights of its registrants. It would appear that this is down to the Professional Standards Authority wanting the GDC to be more proactive in ensuring registrants are kept on the straight and narrow. Perhaps the BDA should engage the services of a PI company and then send them to check on members of the FtP panels or the GDC executive themselves. I can imagine the outcry at 37 Wimpole Street if this were to happen, but surely they too are all innocent until proven guilty just as the registrants are? I am also intrigued as to why the use of Private Investigators is allowed, since neither the GDC nor the PSA appear on the list of the 40 types of authority sanctioned to use them under the Regulation of Investigatory Powers Act 2000. Perhaps someone more legally trained can enlighten me as to the mechanism under which they can use them legitimately, because all I can see is the infringement of Article 8 of the Human Rights Act, the right to privacy.

I have been writing for GDPUK for just over a year now, and whilst I am still awaiting my SAR, I am pretty sure there will be references to these blogs made. Why? They are on the public facing side of GDPUK for a start and accessible to all. They are also my individual views, which I am entitled to hold, about a regulator that has been shown to be acting in a draconian, inefficient, illegal (remember the ARF consultation?) and now it appears an Orwellian manner. Now as far as I am concerned, I have never knowingly written one word that isn’t true. It is not unprofessional to tell the truth; indeed we have a professional duty to do so. It is not misconduct to tell the truth, and it is not bringing the profession into disrepute to tell the truth. It is also not illegal and it is not dishonest to tell the truth (obviously!). But I am worried that a regulator that is still so out of touch will try to deprive me of my livelihood and professional standing just because I have spoken up about its failings. Why else would it probably be keeping references to things I’ve said? Given some of the strange heads of charges still found on FtP hearings (do ANY of us justify the ‘reason for a try in’ in our notes?) it wouldn’t be too hard to come up with something suitably fitting for my literary forays. Perhaps when I get my SAR there will now be absolutely nothing about my views in there. Especially if they read this article…..

Literary analogies seem to abound in the way 37 Wimpole Street appears to do its business, from the McCarthyism of Miller’s Crucible and its tales of the Salem Witch Hunt to the totalitarianism power of the Communist era in Orwell’s 1984. A combination of these two literary masterpieces seems to be the current operations manual for the GDC in how it polices its registrants.

In that case I think it’s time for the profession to bring the works of J K Rowling to life…..

Come, say hello and see Senior Partner of Lockharts Solicitors and Chairman of the Lawyers' Group of National Association of Specialist Dental Accountants and Lawyers (NASDAL), Andrew Lockhart-Mirams, speaking at the Lily Head exhibitor stand N25 at the BDIA Dental Showcase on Friday 23rd October at 10.00am to 1.00pm.

Andrew will be speaking about various key legal issues for all Dental professionals to be aware of.

What our clients say:

"Masterfully powerful yet elegantly subtle-supremely persuasive (sounds like a Premier Cru Claret?!). Seriously we're greatly impressed and offer renewed thanks." - Dr John Cannon approving long draft letter

"Words will never truly express my gratitude for your sincere and steadfast help." – Client

"Who better than to go to the Godfather of Dental Law." - Dental sales agent

"The main reason you did not hear is because the letter was perfect" - Client on receiving draft letter

If you would like to specifically meet and make an appointment to discuss a particular legal matter, then please do let Andrew Lockhart-Mirams know on the day or feel free to contact us on: 020 7383 7111 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Andrew looks forward to seeing you at the Conference!

@csdlockharts

www.lockharts.co.uk

Denplan has been at the heart of dental care for nearly 30 years and this October we have launched our largest ever national TV campaign, with a TV ad that is being aired for three weeks on a host of popular channels.  You’ll be able to find out lots more about this campaign at Denplan’s Stand (M25) at the BDIA Showcase this week.

In nutshell, the ad plays on todays’ selfie-obsessed culture by using humour to dramatise what happens when people lack confidence about their teeth whilst taking a selfie. Denplan believes it’s a concept that many of us can relate to as Denplan’s research with YouGov revealed just how popular selfies are today… a staggering 5.6 million selfies are taken in an average day by adults online.  Furthermore, nearly three quarters (74%) of adults have worried about how their teeth look in photographs.*

There is a fun interactive element to the ad with the incorporation of a hashtag (#doitforyourselfie) encouraging people to generate and post their own selfie via Twitter, Instagram, or via www.doitforyourselfie.co.uk.  Visitors to the Denplan stand will have the opportunity to take their own selfie and upload it there and then to the doitforyourselfie.co.uk gallery, as there will be an interactive selfie wall on the stand. By uploading a selfie, participants will automatically enter the #doitforyourselfie competition to win £2,000 of UK holiday park gift vouchers and an Iphone 6s**

Richard Ward, Head of marketing at Denplan says: “The ad has moved away from the typical clinical or educational advertisements that could be for any number of dental products. Instead, viewers will see a memorable, impactful ad using humour to engage them. The aim of the ad is to make everyone feel proud of their smile, and to highlight the importance of preventive care and regular dental visits and it encourages patients to seek advice from a Denplan dentist.

“Our intention with the ad is that it will also capitalise on the unique strength of the Denplan consumer brand which will work in partnership with Denplan’s member practices own brands to help them stand out in a competitive market. We believe the ad will provide dentists with the ideal opportunity to talk to their patients about the benefits of joining Denplan and drive more patients into their practices.”

As an example of the marketing support Denplan provides for its member practices, every practice has been sent a #doitforyourselfie pack which contains a range of marketing tools to help practices make the most of the campaign, including some eye catching background posters and a selfie stick so that practice teams can encourage patients to take a “post check-up selfie” and enter the #doitforyourselfie competition.

If you haven’t seen the ad yet, don’t worry as you won’t be able to miss it at the BDIA Showcase!  You can come and view the ad on our stand, where our friendly Denplan consultants will also be available to talk to you about the wide range of services we offer. There will be a private seating area where you can have an in-depth chat with a Denplan consultant.  Please do come along and learn more about our wide range of dental plans for adults and children, which enables patients to spread the cost of their private dental care through a fixed monthly fee. Denplan supports regular attendance and preventive care, reducing the need for clinical intervention and helping patients to maintain healthy teeth and gums for life.

*Source: YouGov survey for Denplan. Survey was carried out online with 2077 adults, September 2015. The figures have been weighted and are representative of all UK adults (aged 18+)

** Competition open to Denplan patients and non-Denplan patients aged 18+. Closing date, midnight on the 4th November 2015. Full terms and conditions apply and can be found at denplan.co.uk/selfieterms

Value and Service Dental Supplies (VSDent) is a dynamic new supplier of dental products and equipment.

We aim to offer highly competitive pricing and excellent customer service which in turn helps our customers to save £££ around the year.

At this year’s Showcase, we are offering additional discounts and special offers across our range of products.

Visit us at the BDIA Showcase, stand E230 for:-

• The chance to win a  DTE D6 Ultrasonic Scaler Unit (Worth £300)
• Free Bur samples
• Buy 2 Get 1 Free Exhibition special offers on most of products
• Bonus offers on orders placed at the Exhibition
• The opportunity to try our Composite, GIC & Impression material ranges
• The opportunity to try our ranges of Handpieces & Woodpecker products

Presentation & live demonstration of Ultrasurgery, piezo bone surgery system at product demo zone.

               Thursday 22^nd -14.00-14.30, Friday 23^nd -14.00-14.30, Saturday 24^th -15.00-15.30

Ultrasurgery is a piezoelectric surgical unit designed for high precision surgical procedure. Piezo surgery has been advocated* for use in a wide number of dental applications including:-

?     Implantology:- Implant socket preparation, Alveolar ridge splitting and expansion, Re-contouring of alveolar crest, Mental nerve management,

?     Root Procedures:- Separation of roots, Hemi-section, Root amputation, Periodontal surgery, Apical resection

?     Maxillary Sinus Procedures:- Preparation of bone window with lateral approach; Dissection of sinus mucosa; Sinus floor elevation.

* Yaman Z, Suer BT. Piezoelectric surgery in oral and maxillofacial surgery. Annals of Oral & Maxillofacial Surgery 2013 Feb 01;1(1):5.

www.vsdent.com