‘Battered And Tired’ Dentist’s Plea To Patients
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- Published: Monday, 22 March 2021 10:41
- Written by Chris Tapper
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A Hull dentist has begged patients to be polite and kind after staff suffered verbal abuse.
The Hull Daily Mail reported that the ‘Battered and tired’ dentist made the plea after staff were subject to abuse from patients who had to wait for appointment or have their appointments rescheduled.
Only a few weeks ago, another Hull dentist, Dr Chris Ayer, was assaulted at his practice in an incident he felt was associated with imposed NHS targets.
Dr Caroline Bolland, practice principal at South Cave Dental Surgery, wrote a lengthy message to patients on the surgery’s website and on social media, urging patients for some understanding when staff need to rearrange appointments.
On the practice website, she wrote “We care for approximately 23,000 dental patients. We cannot see you all immediately, so please have patience.”
Dr Bolland went on “I now turn to a subject that saddens me. My team, dentists and nurse alike, have worked throughout the pandemic. We have not had any rest or closed being an Urgent Dental Care Centre from the start of the Covid Pandemic. The fear of treating patients for the dental team, during this period (who we have had to treat all as assumed covid positive) has been palpable at times and very stressful. We now have more rigorous infection prevention procedures, more difficult masks to wear during certain dental treatments, and in addition air change systems to run.”
“I now beg of you to be polite and understanding to my staff as we ask you covid questions, or ring to make/amend your appointments. My staff are tired, battered, but still trying to give an excellent service; but daily they receive abuse.”
“During the Covid pandemic, because of our strict policies, South Cave Dental Surgery has not had to close for any deep cleans, our patients have been treated and our staff and patients have been kept safe.”
She ended “Please be kind and considerate to all my staff.”
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