MP asks how patients can get redress
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- Published: Wednesday, 29 June 2016 07:36
- Written by News Editor
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Charlotte Leslie MP asked how patients could pursue complaints against dentists who have left the country. Minister Alistair Burt MP replied in the circumstances where the NHS dentist has left the country and a provider is not available, the complaint should be made to the commissioner of the service.
Charlotte Leslie Conservative MP for Bristol North West asked what assessment had been made of the adequacy of the mechanisms in place to pursue complaints against private company owners providing dental services in the event that the dentist who carried out the procedure leaves the country.
Minister Alistair Burt MP replied: “A complaint about privately funded healthcare is a matter between the patient and the provider of the service or clinician. However, if the service was commissioned by the National Health Service for NHS patients the NHS complaints regulations will apply and the complaint can be made to either the provider or commissioner of the service but not to both. In the circumstances where a provider is not available the complaint should be made to the commissioner of the service.”
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