Leadership and Management Skills

Leadership and Management Skills



The Apprenticeship for Dental Practice Managers has recently commenced at Barnet and Southgate College, London. Employers have the opportunity to train staff members on this fantastic new course, which aims to develop candidates’ ability to lead and support the workforce, manage a practice competently and drive the business forward.


The first 6 months of the apprenticeship programme is dedicated to the Level 4 ILM certificate in Management and Leadership covering three skill domains – leadership, management and communication. Dentabyte is delighted to be involved in delivering this nationally recognised qualification – a tremendous asset for any dental practice manager and a chance to progress into a number of career pathways. Here the renowned healthcare lecturer, Seema Sharma, explains how this section of the course will be structured:


“I am conducting the ILM Certificate part of the apprenticeship programme with full workshop sessions. These workshops encompass the three skills development domains but are cleverly wrapped into a project format and conveniently designed into three core units.


Understanding the managers role

The first unit will teach apprentices the specific responsibilities of middle managers to enable a dental organisation to achieve its goals. They will learn how communication and interpersonal skills affect managerial performance and how to assess personal development opportunities to improve their own managerial performance.


Managing a complex team activity

The second unit will show learners how to plan a complex team activity, communicate information effectively and how to lead a team. Candidates will need to organise efficient operational practice systems including elements such as:

- setting SMART objectives

- planning and delegating work

- allocating resources efficiently to produce reports and meet deadlines

- monitoring, evaluating and improving individual and team processes

- developing advanced IT skills to meet requirements in their management role


Leading innovation and change

This unit will teach apprentices how to improve through innovation. It will cover interpreting and presenting data, negotiation skills and overcoming barriers to change in order to improve compliance, patient care and business growth.


“Trainee managers will complete an assignment for each of the three areas. This could include completing a work-based assignment, a reflective review, a practical task and report or a group discussion and write up. It is hoped that during the ILM Certificate programme each trainee will learn one topic in depth whilst completing their own project and also gain an overview of how they can approach the other topics from their peers.”


The Level 4 ILM certificate in Management and Leadership is Phase 1 of the apprenticeship programme. Candidates are then required to compose a portfolio of evidence of practical skills gained, before end point assessments take place. All aspects of the course have been structured and designed by leading employers working within the dental sector to ensure that delegates meet the standards required to become valuable, leading members of the dental team.


“I will closely supervise the first assignment and then candidates will be required to complete further projects (eight in total) for their portfolio, with the support of their mentors,” continues Seema. “Along with the workshops, delegates will be expected to conduct independent study with access to email and telephone support from myself as well as online resources from the Dentabyte Learning Zone and the ILM Learning Zone.”


Barnet and Southgate College is running the Apprenticeship for Dental Practice Managers periodically throughout the year and the next start date is 16th March 2016, with more dates to follow.


For more information on the Apprenticeship in Dental Practice Management, please contact Barnet and Southgate College:

0203 764 4333

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

twitter @barnetsouthgate


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Exciting new qualification in dental practice management

Exciting new qualification in dental practice management


The benefits afforded by apprenticeship schemes are clear. The Apprenticeship for Dental Practice Managers is the latest to be rolled out in dentistry and we at Dentabyte were excited to recently commence our first course with Barnet and Southgate College, London. Next year, we look forward to offering courses with the University of Bolton too.

For delegates on this scheme, there is a unique opportunity to learn the craft of dental practice management on a practical level. Mentored by highly experienced professionals during classroom-based workshops and tutor support throughout two years, they also gain invaluable experience from working in a modern practice environment. What’s more, a Level 4 ILM certificate in Management and Leadership is gained within the first 6 months, standing apprentices in excellent stead for more advanced management qualifications in the future.

From the employer’s perspective, they can develop their existing team or introduce fresh staff members, confident in the knowledge that they will learn all the skills they need to perform the role competently and efficiently. By developing the talent of tomorrow, employers are also investing in the future of their business and ensuring a highly skilled workforce to continue driving the profession forward.

Course content

The apprenticeship programme is designed specifically to equip delegates with the knowledge, skills, behaviours and practical workplace experience they need to manage a modern dental practice effectively. A wide range of topics is covered including human resources, patient care, clinical excellence, marketing, risk management, quality assurance, finance and trends within the dental industry. Key skills such as those needed for strong leadership, management and communication are emphasised in all relevant areas and frequent reflection, reviews and assessments will ensure delegates are progressing successfully. As such, apprentices will develop a meaningful understanding of how to run and manage a dental business effectively, ethically and passionately.


The government has pledged to heavily subsidise apprenticeship programmes in order to facilitate delivery. For every £1 the employer invests, the government will therefore contribute £2. The cap on this core funding is set at £6,000  – available if the employer invests £3,000 – but additional incentives are on offer as well. For example, practices with fewer than 50 members of staff who enrol an apprentice aged over 18 in our programme will pay £2,700 and this will be matched by £5,400. They are entitled to a small business rebate of£900, which is paid three months into an apprenticeship course. Upon successful completion, a further £900 is also available. Therefore, including core funding of £5,400, incentive government funding of £1,800 and the employers’ own investment of £2,700, practices have a total investment of £9,900 for each apprentice aged over 18. The net employer outlay for a successful candidate is, however, just £900.




How does it work?

Usually, apprentices are required to have attained a grade C or above in English and Maths at GSCE level, with most holding an A-Level or equivalent qualification, although previous relevant experience may also be considered.

To establish an apprenticeship programme, employers need to ensure they have the correct structure in place for delivery of the work portfolio and funding. The employer will need to organise monthly learning reviews with the apprentice.

A Lead Provider must be chosen in the first instance, such as Barnet and Southgate College, who is allocated the government funds for the course. They become responsible for managing payments to the employer and for the subcontract of programmes to Dentabyte, the educational provider who delivers the classroom based content of the course.

Get involved

Effective management is an integral aspect of the modern dental practice and this apprenticeship scheme offers exciting new opportunities for staff and employers alike. Is it time you got involved in the transformation of dental practice management?



For more information on the structure of the Apprenticeship in Dental Practice Management, please contact Barnet and Southgate College:

020 8266 4000 email: This email address is being protected from spambots. You need JavaScript enabled to view it.

twitter @barnetsouthgate



For more information on content and assessment, please contact me on This email address is being protected from spambots. You need JavaScript enabled to view it.

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