A Winning Combination - Wrights

Dedicated to providing first class customer service, Wrights, the independent distributor, continues to build upon the ever-growing reputation of what it can achieve and provide. Lisa Montague, Practice Manager of Hook Lane Dental Care in Welling, explains why Wrights has won her and her practice over.
 

Ever since our Wrights representative, Shilesh Jetha, first introduced himself to me two years ago, ordering within my practice has not been the same. Happy, friendly and communicative, we hit it off straight away.
 

He showed me price comparisons and potential offers compared to competitors. Since then Shilesh has price matched, or beaten, everything that he possibly can and he continues to ensure I get the very best deals available.
 

Since transferring a lot of our ordering to Wrights, I have sampled more and more products, which for the most part, have been exactly what we were looking for. Although we use Wrights mostly for the branded products, we have certainly seen an increase in our use of own brand products, now using the gloves for instance.
 

In the event of us not liking a specific product, Shilesh has always been very understanding, taking the feedback away and producing an alternative for us to try. What’s more, he always seems to get us a better deal, which is integral in an industry driven by price.
 

Although I do a weekly order, I probably speak to Shilesh most days! He is extremely helpful and accommodating, ensuring that products arrive next day delivery whenever possible.
 

Even though we are getting top brands for amazing prices, for me the customer service is what makes Wrights stand out from the rest. If I ring Shilesh with a problem or an issue, he deals with it straight away. As a very good problem solver, I always feel assured that I am getting an incredible service.
 

Ultimately, he is a perfect example of the kind of representative that Wrights need and do employ. Changing my perception and attitude to ordering, Shilesh has essentially acted as the catalyst for our move to Wrights. The products are great and the pricing is unmatched, but Wrights earn its reputation on the customer service alone.

As a result, I would definitely recommend Wrights, and have done so already to several practices.

For more information contact Wrights on 0800 66 88 99 or visit the easy to navigate website www.wright-cottrell.co.uk