How much is a good dentist really worth?- Dr Michael Sultan

How much is a good dentist really worth?

Anyone who is anyone these days will know that the internet is literally teeming with online retailers all trying to ‘out do’ each other to offer the most choice and the best value possible. Even insurance is a massive area of competition on the internet now, and I am sure colleagues will be familiar with the advertising campaigns that have been run by the likes of Compare the Market, Go Compare and Confused.

While there is nothing wrong with people trying to save money where they can, the problem arises when you consider the impact that this price-driven buying culture is having on dentistry. Quite simply our profession, and the services that we offer are becoming commoditised, and our patients are being encouraged to mistake price with value and quality.

Finding the real value in dentistry

If any proof was needed of the ‘commoditisation’ of dentistry, I recently stumbled upon a newly launched website: CompareMySmile.com. As you may expect, CompareMySmile does exactly as its name suggests – it allows members of the public to compare price estimates for dental treatment in locations across the UK. So, your average Joe Public can log on, type ‘Veneers in London’ and they will then receive a list of quotes from registered practices in the area.

To most dentists, the problems with CompareMySmile would seem clear. On one level, it pampers to the misconception that good dentistry is just a numbers game. If I can do a root canal treatment for £X and you can do a root canal for £200 less, then clearly the patient will opt to have the treatment with you and not me. After all, your treatment is cheaper, so therefore one must be better value or the other a clear rip-off!

The worrying thing here is that many patients really do believe this to be the case. They don’t appreciate the value to be found in good dental treatment; nor do they understand the simple fact that not all dentists are the same, and not all dentists can provide the same standard of care.

Still plenty of work to do

As a profession, clearly we still have an awful lot more work to do. While websites such as CompareMySmile and GroupOn encourage patients to look at our work in purely financial terms, our efforts should be directed to showing patients what real value in dentistry is – that teeth are just too valuable to be treated as something that can be bought and sold.

Good dentistry is – and always will be – about forming strong professional relationships with our patients, understanding their needs and providing the very best standard of care possible. We are, at our heart, a caring profession, and if we let price become the determining factor in what we do, then that relationship will slowly start to fade.

For further information please call EndoCare on 020 7224 0999

Or visit www.endocare.co.uk

Dr Michael Sultan BDS MSc DFO FICD is a Specialist in Endodontics and the Clinical Director of EndoCare. Michael qualified at Bristol University in 1986. He worked as a general dental practitioner for 5 years before commencing specialist studies at Guy’s hospital, London. He completed his MSc in Endodontics in 1993 and worked as an in-house Endodontist in various practices before setting up in Harley St, London in 2000. He was admitted onto the specialist register in Endodontics in 1999 and has lectured extensively to postgraduate dental groups as well as lecturing on Endodontic courses at Eastman CPD, University of London. He has been involved with numerous dental groups and has been chairman of the Alpha Omega dental fraternity. In 2008 he became clinical director of EndoCare, a group of specialist practices.