Patients rate their dental care highly

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Published: Thursday, 08 November 2012 16:48
Written by News Editor
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Patients rate their dental care highly
Dental treatment in the UK is well-explained, provides good value for money and delivers high levels of satisfaction among patients, according to a report published by the British Dental Association (BDA). The survey found that eight out of ten patients who had seen a dentist in the past two years were highly satisfied with their treatment. Almost eight out of ten of those patients who paid for their treatment thought the explanation of fees and charges was ‘good’ or ‘very good’ and more than three out of four rated their treatment as ‘good’ or ‘very good’ value for money.

Four out of five consumers surveyed had visited their dentist during the previous 24 months, while around one in 15 said they never visited a dentist. The most common reason given by those who said they had not visited a dentist over the past two years was because they did not feel they needed to.  This was particularly the case among men and those under the age of 25.

Cost and fear of dentists were reasons cited separately but in equal measure by one in six of non-attendees and particularly by women who were over four times more likely to cite these reasons than men.  While one in ten non-attendees said they could not find a NHS dentist.

Over 14 per cent fewer consumers in DE social grade categories were found to have visited the dentist in the past two years compared to those in AB social grade categories.

Three out of five patients reported they were aware of their dental practice’s complaints procedure, but only one per cent of patients had made a complaint in the past two years.

The report, ‘Public perceptions of choice in UK dental care: findings from a national survey’ is published by the British Dental Association (BDA) and is available on the patient experience pages of the BDA website.

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