What is Right Path 4?
Right Path 4 offer a system that covers everything you need for CQC Inspections and Visits.
Who makes up RP4?
RP4 is a small team of professionals who have a great deal of experience. We’re passionate about using this experience to help our colleagues to work within a team dedicated to providing the highest possible standards of health care.
What do you receive?
RP4 BLUEPRINT Modules on Clinical Risk Management, NHS Contract Management, PDP and Reflective writing and now ‘keeping your eye on the ball. All written by EXPERTS just for RP4 members.
RP4 are the EXPERTS by experience, there’s no joining fee and no ongoing contract tie in. We have the lowest fees and we have produced an RP4BLUEPRINT, the ‘go to’ people for more than 750 practices. Our Experts are all dentists with detailed experience of working with the Regulators and Indemnity Providers at the highest level.
Inspired by the CQC, Blueprint gives you the complete plan and Blueprint is only available to RP4 members
Below is video created by Keith, which explains the RP4 System.
If your practice would like to join RP4 today, there is a special offer for GDPUK Members (£59.95 a month for GDPUK Members), if you follow this link - https://pay.gocardless.com/AL00016VCPR74Z
For further information about RP4 and the team behind the system, please visit - https://www.rightpath4.com/blogs/
The keeping of records is a particularly cumbersome yet vital aspect, and the equipment used for decontamination and sterilisation lies at the heart of ensuring compliance.
HTM 01-05 2.4n states: “Equipment used to decontaminate dental instruments should be fit for purpose and validated. This means that the device should be commissioned, maintained and periodically tested by a Competent Person (Decontamination) or service engineer, that records of maintenance should be kept and that correct functioning should be monitored and recorded”.
Therefore all testing reports are required to be kept for documentary evidence of the effectiveness of equipment in the dental practice. However, the meticulous task of record keeping can be time consuming and also has the potential for inaccurate logging of data due to inevitable human error. It is therefore crucial to try to find a way to enhance the efficiency of your record keeping and streamline this process, whilst maintaining the quality of data.
One area that can be especially time consuming is the recording of daily and weekly test cycle data of your autoclave and/or washer disinfector. From the everyday ACT tests completed each morning to measure the time, steam and temperature of the autoclave, to the weekly residual air and air leakage tests, each check requires detailed annotation, documented in a daily logbook for every piece of equipment in the practice.
Although absolutely essential in terms of practice inspections, manually having to record this data and then store it can often be seen as more than a mere inconvenience. Some autoclaves will have a printer installed, which will print off a receipt that should be kept, which makes the process a little easier and more efficient, but it still requires time and effort to collate these print-offs, not to mention the physical space needed to store the data.
However, there are new technological solutions that can make all of this a thing of the past. The latest autoclaves from Eschmann are compatible with computer software that can capture all of the data necessary from your tests and automatically save it onto your PC. This means you have no forms to fill in and store, and you don't have to transfer data using memory cards or USB devices.
With such software you will benefit from quick and easy cycle sign-off at the click of a button and you could even monitor the progress of your cycle from your PC or laptop. The latest software will also show you when your instruments are ready for use, as the software operates in real-time meaning it is always up to the minute, which is precisely what you need in a busy dental practice.
The Eschmann real-time Wireless Cycle Logger with automatic daily/weekly test cycle software is compatible with the company's own autoclaves and washer disinfectors. Providing automatic population of daily and weekly test cycle records, this software is making manual record keeping and storage a thing of the past, while also providing added security through accurately recorded and validated cycles and tests ready for official inspection.
To take away any unnecessary worry in the lead up to your next CQC inspection, make sure you have everything in place now.
For more information please visit www.eschmann.co.uk, or call 01903 753322
As a leading specialist in practice finance, sales and valuations, Dental Elite is dedicated to providing first class advice that helps simplify the process of selling your practice, referring the contract and deregistering as the owner.
For just a small fee, the majority of which is donated to charity, Dental Elite is offering a not-for-profit service for anyone requiring CQC application support.
Because Dental Elite understands what selling a practice means to you, it works alongside charities BDA Benevolent Fund and Bridge2Aid, investing its time and money back into the dental community.
Anyone already buying, selling or financing with Dental Elite will receive this service included as standard for free.
Contact the friendly, profession team at Dental Elite today and discover how it can help you with your sale and CQC application.
When will you have the benefit of RIGHTPATH4 like hundreds of others? £250 once
Many pay £thousands or pay monthly to have an insight into CQC.
Some pay a lot less and once only and gain a whole lot more.
You could save yourself a fortune and join us now.
See what others say:
I just wanted to write to let you know how your package is working for us in our practice.
I’m not sure you are aware but we relocated premises in August 2014 moving from one surgery to three surgeries. We recruited new staff and increased from five to sixteen, which included a trainee nurse, a nurse who had not worked in general practice for a year or so, an apprentice and a new housekeeper who had not worked in a dental practice. It did feel like I was running around in circles as I did naively think you just transfer from one site to another.
I then came across the RightPath4 CQC package and purchased it at the start of the year and what an enormous benefit it has been to our practice.
Having read all the information I delegated everything to all the staff, we then come together during lunch times, staff meetings etc to discuss, plan, and modify. All the staff have completed the poisoned chalice, which is an interactive series of questions regarding each room. I can then review their answers and add any questions they were unsure of or did not know, to the agenda for our next staff meeting. It has led to interesting staff meetings, with debates and staff keen to demonstrate what they do and what we should do.
The virtual inspection and clinical governance have been areas that the assistant manager and myself as practice manager have completed, and what a huge help they have been. They look at: how we work in the practice, who should be doing it, why we should be doing it, when it should be completed, how it is completed and what we need to complete. We have looked at every aspect at what we do, again, working closely with all the staff, who have helped by giving their input on the paperwork, processes and procedures we need to complete. We have even kept all our working documents as evidence of how we have moved on.
From my point of view it’s all very well, writing a policy and procedure but does it really work in practice, I found that by getting all the staff involved, helps with morale and motivates them more to know they are being heard, and that their input is valuable and taken very seriously.
I know the package is something which we will use continually, to review and monitor our practice, and any questions I might have, I know I can email you.
Sorry for going on I just wanted to let you know how grateful we are for your package and the help you have given and continue to give to us.
Noah’s Ark Dental Practice
For further information on the Right Path 4 service, contact details are below.
The web-based, user-friendly programme has been designed specifically to help you meet requirements of both the CQC and HTM 01-05.
The software’s ability to gather all pertinent data and automatically generate comprehensive, industry-standard reports will simply your daily processes for maximum convenience and peace of mind. It can also be seamlessly integrated within the new CS R4+ practice management software, which offers further key features to help streamline protocols and analyse practice performance in real-time.
What’s more, Carestream Dental is dedicated to the eXceed programme for the provision exemplary customer service every time, so you can be sure to receive all the advice and support you could need.
Make instrument sterilisation easy with Steritrak from Carestream Dental.
For more information, please contact Carestream Dental on 0800 169 9692 or visit www.carestreamdental.co.uk
This service is now available for purchase to anyone – not just for those with transactions being financed or sold by Dental Elite – and what’s better, after a small administration fee, all proceeds will be generously donated to one of the participating dental charities, including Bridge2Aid and the BDA Benevolent Fund. For current clients, this service is completely free but Dental Elite will still make a donation of £150 to the client’s dental charity of choice.
With a team that is proud to have over a hundred years of experience in the dental sector, Dental Elite is in an ideal position to help professionals in all aspects of selling their practice. By partnering with a number of different charities, they can make sure this help is extended to the entire dental community.
To discover what else Dental Elite can do for you, contact their friendly team today.
For more information and to find out how Dental Elite can value
You’ve got CQC hindsight, but have you seen what’s coming?
The CQC have ‘Fresh Start’ plans for us in 2015
It’s part of their strategy for 2013-2016, Raising standards, putting people first).
They are more focused than the previous ones and inspectors will be more
experienced in assessing dental practices.
The new standards are divided into eleven Fundamental parts.
Fit and Proper Person (Directors) and Duty of Candour are 2 new standards.
The CQC have also beefed up their enforcement powers, meaning that they
may not give you a warning before they prosecute.
How do the old ‘Outcomes’ relate to the new Standards?
The simplest way to explain this is for you to complete my CQC survey: https://www.gdpuk.com/index.php?option=com_rsform&formId=57 and then I will send you an explanation of how to relate the old CQC to the new CQC and the new (ish) GDC principles. I will also send you an explanation of what the ‘Key Lines Of Enquiry’ (KLOE) is all about and how it will be applied in April 2015.
What effect have the CQC had so far?
Many of you kindly told me about your CQC thoughts in my survey, (see link above) which is still running. By sending it back to me, you will now know what or who KLOE is. The CQC inspector will use these KLOE’s to guide the inspection process and make a judgement. The CQC still haven’t decided about publishing these.
I have summarised what you have told me so far from my surveys and will be discussing them with the CQC. We may yet be able to have a sensible regulator looking at the right things in an intelligent way.
My prediction for 2015 is that FEES, Cosmetic dentistry and dermal fillers will also come under the spotlight.
Brief analysis (from 76 surveys)
I have used this as a pilot survey to determine whether there is a need to gather more information on how well the CQC registration and inspection process is received and what the beneficial effects may have been in driving improvement.
I think relatively few will have experienced re-registration and therefore a low %age answering YES to Q1 may be expected. However it is disappointing to see that 48% still felt that the process has not been made clearer.
There continues to be much confusion over legal entities and I know (from personal experiences of clients that this is still a problem now, 76% of respondents agree.
81% felt that the inspection was not structured to reflect dental practices; even higher (87%) saying that the nuances were not understood and many said that a dental adviser is required.
It seems that few felt that they understood what the CQC expectations are regarding safe, well-led and managed practices. I was particularly pleased that our own clients were in general more ‘upbeat’ about the potential benefits of CQC compliance and also felt more empowered and knowledgeable (judging from some open question comments).
The open questions were designed to test whether the process of declaring ‘compliant’ 48 times in the original application had sparked an interest in them to get things done before inspection, just in case. It seems that this was the case in as much as 72% said they had done some things, although I need to look more closely at this figure because some of what was said was fairly minor ‘window dressing’ was one comment.
The most significant results I feel were relating to the perceived benefit of CQC registration and inspection.
The positive improvements noted by patients and staff reached only 14% and the consequential improvements to the business reached 21%. Finally regarding your additional thoughts, there were many suggestions and yet only 6.5% of these were positive. I have concluded that an improved and much larger survey spread amongst a wider audience is required.
OK, so what?
From April 2015, CQC inspection reports will look quite different. Instead of considering just 4 or 5 Outcomes; the inspection will be constructed in a different way to test whether your practice clearly demonstrates that it is safe, caring, responsive, effective and well-led? A CQC inspector has described how the new process enables them to ‘get under the skin’ of the practice and see what is really happening.
Safety is now considered of paramount importance following on from the terrible instances of poor care graphically illustrated in the past few years. Although the CQC had considered that dentistry was relatively much lower risk; there was a severe jolt to this belief recently in Nottingham. The GDC are also convinced that there are also still much greater problems within the Profession. So it is my guess that safety will share top billing with being well-led.
It is hard to imagine that a well-led practice would be unsafe or that there would be many unresolved complaints or that there is a high staff turnover or patients don’t have fees explained properly.
RightPath4 can provide a system of governance mapped to 2015 CQC requirements which is simple to implement and does not cost £thousands or run to thousands of pages. It is easy to bespoke it to your practice and use as an important part of your practice meetings and induction. We have a unique template tool which helps you give confidence to the CQC that your practice is safe, caring, effective, responsive and well-led.
In the next blog article, I’m going to discuss how the CQC are going to assess and inspect in 2015.
Here’s wishing you a Happy, Healthy and Prosperous New Year,
Keith Hayes BDS
Pantomime season with a Grimm warning
I’ve had a busy couple of days and upset some applecarts; perhaps I should apologise if I have bruised any fruit?
On Friday the 21st, I spent an interesting day in Corpus Christi College, in Cambridge with my fellow NADA (National Association of Dental Advisers) colleagues as well as a selection of the great and the good and quite a few of our younger dental colleagues who had come along for the verifiable CPD and to find out what sort of profession they were entering into.
Sarah Rann (assistant medical director East Anglia Area Team NHS England) kicked off proceedings by asking us and then telling us what we should be doing as National Dental Advisers. The only aspect that she missed off her list was influencing the Regulators, (aka upsetting the established applecart by proffering an expert opinion).
We were then treated to a relatively complimentary double act between Barry Cockcroft and John Milne’s views on Contract Reform. There was a large amount of agreement even concluding with synchronised retirement from their respective roles early next year. Barry emphasised that ‘access’ was less of a political hot potato now than it had been and he saw this as one of his successes during his tenure. John talked about the impact of pilots and possible implications.
A little local difficulty about a dental practice not far from Nottingham was briefly mentioned.
A question regarding access to certain less privileged groups was aired and this is where I must apologise. I raised the question of ‘access to what quality of care?’ And I then asked ‘who was responsible for the World Class Commissioning of such ludicrously large and unmanageable contracts?’
Well there was a stunned silence and poor Barry looked like he had been stabbed in the chest. Fortunately John was on hand to ride to his rescue and acknowledge, although not answer the question and then draw stumps on this part of the meeting.
We were treated to some joined up thinking from David Geddes (National head of primary care commissioning) who discussed intelligently and without too much smoke and mirrors what the future 5 year plan may mean to dentistry, please read this if you haven’t: http://www.england.nhs.uk/ourwork/futurenhs/
Amanda Crosse (consultant in Dental Public Health) went a little off piste with her unguarded comment regarding perhaps planning to have dental NHS commissioning overseen by CCG’s. An interesting idea which seemed to irritate the level headed David and which he was forced into backtracking a little.
David Behan was cut short, the previous part of the agenda having overrun by 50 minutes meant that David only had 10 minutes to get his message across about the new CQC. He did it very well I thought and was only sorry that it was necessary to tell the gathered throng of dental advisers that he was disappointed in their union attitude to pay and perhaps we would like to put something back into the profession. He was having no more of discussing an inflationary fee. Actually I agree and am happy to spend my time for free advising the CQC.
This is where all of you come in…...’Efficacy and the CQC inspection, on the right path now? ‘It’s your opportunity to get the message across and its coming to GDPUK soon.
Poisoned apples for ‘afters’………..,
The afternoon was devoted to a Brother’s Grimm pantomime about a dodgy dentist with decontamination and NHS gaming tendencies, played brilliantly by Bryan Harvey (DDU), who was frighteningly good at getting into Character. We were assured that this was not based on any recent situation and I pointed out that it couldn’t have been, since they failed to notify the Press or recall 22,000 terrified patients…., Oops!
The GDC on this NADA inspired day was represented by Mike Ridler (Head of Hearings) who displayed distressing figures on FtP hearings. Mike expressed his inability to understand the reasons since in his experience there had not been an associated decline in professional standards. Somebody in the audience mentioned that it might have something to do with National advertising?!! Mike did not wish to be drawn further on this.
He obviously didn’t feel inclined to join in with the GDC pantomime either and suggested that if anyone wanted to talk about other ARF type issues they could do this individually later, although it wasn’t his ‘field.’ He then failed to answer the other questions, since they weren’t his field either.
The meeting closed with another unplanned shedding of apples just as stumps were drawn and flat hats were on; Jason Stokes leapt up on stage and shouted that if the younger members of the audience felt slightly dismayed by opinions voiced by the demobbing great and the good; NOW is the time to make their voices heard. Oyez, oyez!
Right Path Ltd
Disastrous events have and will still occur in dentistry, despite being, in the UK, the most over-regulated profession. But my question in this "open-letter" blog is not just about the right touch of the regulators, but about who runs and who controls the regulators.
In the good old days, the regulators of the professions were drawn from the professions themselves, people of good standing who were willing to put themselves forward, possibly by election or appointment, and it was the case that many good people did indeed come forward.
During the last twenty years, or less, political theories developed suggesting greater and greater roles for the lay members' control of regulators, and my strong contention is that the pendulum is proven to have gone too far away from professional input and control. In other words the regulators have visibly and clearly lost touch.
Regulators insist that professionals show insight into themselves. As professionals, do we educate ourselves correctly, probe our own weaknesses and failings, educate ourselves away from those weaknesses?
But have the regulators shown any form of insight? I also contend, in a very short time frame, the lay element just do not have insight of the profession. How it ticks, how practitioners think? Do they know? How new professional problems are viewed and solved? Intelligent people, as professionals, are put into the rapidly shifting sands of a hightly regulated and inspected system, how do the professionals respond to all those influences, and how do they cope? Do the lay regulators pick this up? How? GDC regulators, the people making the policies have now become so detached from this they have no idea at all. That detachment has been so vividly apparent this summer and autumn, with the GDC remaining with its' collective head deeper and deeper in the sands of 37 Wimpole Street.
Dentistry is also regulated by the Care Quality Commission [CQC]. The CQC early engagement with dental profession was disastrous. In many ways the initial relationship between the CQC and the English dental profession could have served as a case study in how not to engage, a manual on how to alienate. Even in 2014, when CQC have pronounced that dentistry in England carries a low risk for patients and inspections will be made each 5 years, the early alienation created by CQC remains at the forefront for the profession.
The style of CQC speakers, tasked with communicating to dentists in around 2010, was bullying, harrassing and when they saw the dental audience was visibly angry, they invoked the Health and Social Care Act 2008, and said they will do what they want, the law says they can. No negotiation, no compromise, no concept of listening to the senior dental people they were visibly insulting.
They got it wrong then and things may be improving [with added DENTAL input] but the D'Mello case shows how the CQC were getting it wrong. The report on that Mansfield practice shows an inspection was passed, but the main concern was that the mops were the wrong colours.  [For those who do not know, a system exists, which all dental practices must follow - mops used for the floors in each room must be the right colours, and cleaners educated and make tick charts of the use of the mops in differing areas.]  However, the lay CQC inspector did not note other more worrying aspects, such as, this dentist was seeing, to meet the demands of that particular NHS general dental contract, around 55 patients per day.
Even assuming a full 8 hour day, and knowing all professionals flag after a long day of executive processes and clinical decision making, that is close to seven patients per hour, an average of less than nine minutes per consultation. And we know some of those visits must have been for treatment, not just examination. And dear reader, think about the time it really does take for a patient to enter a room, take off their coat, say hello, be quizzed about their medical history, examined, explained, full informed consent given, explanation of costs, then final greetings, rinse, stand, coat back on. Could you do this in around 8 minutes? This is without allowing for the natural breaks in the day. Even if this dentist worked 10 hours every day, that only gives 12 minutes per patient, including treatment, day after day, hour after hour.
I omitted one thing here - time for cross infection control, several minutes each patient - and this was the thing D'Mello is now notorious, having been proven to have cut this essential aspect out.
But the lay inspector missed this massive aspect of how this practice was being run, something a dentist might not have picked up, but it is much more likely a dentist would have seen in a long, detailed, inspection visit.
So my words for politicians, civil servants, British Dental Association negotiators, and Department of Health; reforms of dental regulation are needed again, and do not cut the corners this time. We need appropriate intellectual and professional input at all levels of new regulation processes that urgently need re-specifying.
Open letter to David Behan, Chief Executive of CQC.
Are you really listening?
It is interesting after two full years of regulating dentistry in an illogical and frustrating manner, CQC has now changed its method of charging dentists for its dubious services to the nation. Has the CQC changed to some form of listening mode, rather than the one way, top down approach?
If so, the door is open, I’ll push and see . . . . . .
Dentists told the CQC 24 months ago the previous method of charging was not right but CQC ploughed on in its dictatorial way. I remain uncertain if the new method of charging announced this week is fair, especially when compared with the general medical practitioners, who have their own problems? Why are the medical practice annual registration fees so much less when CQC policy has insulted dentists by saying that medical practices are much busier than dental practices, so they get a two week notice of inspection. By implication, CQC thinks dentists are sitting around twiddling thumbs, therefore our profession can be given 48 hours notice of an inspection. If the medics are busier, they must need more inspection, therefore higher fees. Please explain, Mr Behan.
Inspections of dental practices are now to be three yearly, we hear, so why do total fees collected remain at effectively the same level? And if the CQC is not recovering 100% of regulatory costs from the medical practice sector, the dental sector should pay at the same rate or raise the medical fees. I suggest a solution, CQC should halve dental practice registration fees to make a semblance of equality.
From the early days when the CQC engaged with the dental profession, there has always been a stance of being in charge, the profession are in an adult-child relationship, and dentists must do as we are told. Otherwise the blunt, and oft-repeated threat is that our practices will be closed down. Even now your Fixed Penalty Notices are doled out without warnings, it seems, and are wildly disproportionate to the "crime". During March 2014, CQC sent a communication by email only, it was mandatory, a survey of dental chair numbers. This email contained a threat of a larger registration charge of £1300 if not completed. What if the email was not delivered, or found its way into spam folder? CQC still likes to use the big stick, even in a simple email question. Did the inspectors not record the number of dental chairs in each practice during the exhaustive inspection process?
Recently one colleague told GDPUK forum his practice passed a recent inspection with one proviso, the floor mops were stored the wrong way round, they must be kept with the mop head upwards. The inspector insisted on a further visit to check this, before signing off the livelihood of the practice. Life saving equipment counted for nothing, cross infection controls all passed with flying colours, reams of paperwork counted were discounted, vocal satisfied patients - nothing. The practice might be carrying our complex implant operations, or microscopic endodontic treatments. But it all came down to the mops. But if those mops are not the right way up - that is just not good enough - the public must be protected.
Yet another example of how the CQC have not adapted nor heeded the dental profession has been the issue of having a Nutrition Policy, Outcome 5. Even as a simple dental practitioner, it is easy to understand why, for example, a care home should have a policy for the nutrition of the residents. However, the fact that every dental practice, up and down the country, has to have a Nutrition Policy for its patients is a farce. Dental practices are not care homes, we do not have in-patients, we do not feed our patients. Let's see some sense and remove this glaring foolish error.
Inspections have also been done badly by the CQC, using lay inspectors, people with training in care homes or pharmacies who cannot check dental aspects with a knowing eye. They can carry the clipboard, they can empathise with patients, but what do they know about running a dental practice? A simple example - emergency drug boxes contain dangerous items - but they have to be easily accessible and not double locked and secured in a locked room, otherwise they cannot be accessed in an urgent moment. Dentists would understand this, some inspectors have not.
As a dentist myself, I do not know enough to properly inspect a nuclear power station, or an abattoir, and many other places. I am sure the right people check on power stations but my point is that the real knowledge of any sector, any profession or industry, is held by people who are immersed in that sector. Inspectors from the sector know the shortcuts, they know the boxes that are ticked without real care, they know where the secrets might be hidden, the true ins and outs.
The Health and Social Care Act dealt the CQC a hand that was difficult to resolve. Each health sector has to pay for the inspections and administrations for their activities, but dentistry continues to feel it has been given a tougher set of cards, then bullied by CQC carrying a big stick.
My message, Mr Behan – listen more, get off the back of the profession, cease the bullying style, and equalise the disproportionate fees our sector bears.
CQC release http://www.cqc.org.uk/public/news/registration-fees-1-april-2014
Notes from CQC http://www.cqc.org.uk/sites/default/files/media/documents/20140331_fees_2014-15_legal_fees_scheme.pdf
GDPUK disucssion thread: https://www.gdpuk.com/forum/gdpuk-forum/cqc-no-fee-increase-in-registration-for-dentistry-16500
We thought we would reminisce over the popular dental news stories published by GDPUK in 2013. Overall in 2013, we have published 286 different news stories.
We have focused on the articles which as well as having a large number of hits, they also make our top ten because they caught the imagination of the forum and the wider dental community. It is unsurprising that the majority of the articles chosen for the top ten, are an indication of ongoing issues, politics and controversies in UK dentistry that are likely to rumble on till 2014 and beyond....
1. Olympic Health Survey – news story published on the surprisingly poor oral health of Olympic Athletes - https://www.gdpuk.com/news/latest-news/1430-olympic-dental-problems-revealed
2. Problems at the BDA – An example of a story that caused pages of debate on the forum pages and will there be more to come? - https://www.gdpuk.com/news/latest-news/1388-bda-to-make-staff-redundant
3. NHS / Private Gaming – Another extremely popular / contentious issue on the GDPUK forum – This news item was about a dentist who got struck off for “gaming” https://www.gdpuk.com/news/latest-news/1335-dentist-struck-off-for-gaming
4. Teeth Whitening - A number of articles published on the issue, something that is still happening illegally, will we see this subject reappear in 2014? https://www.gdpuk.com/news/latest-news/1303-gdc-stance-on-whitening-upheld & https://www.gdpuk.com/news/latest-news/1292-more-moves-to-eradicate-illegal-tooth-whitening & https://www.gdpuk.com/news/latest-news/1230-stop-illegal-whitening-debates-at-the-dentistry-show
5. NHS Pilot Scheme – This is an area we will all be watching in 2014, the direction of NHS Dentistry is still unclear and will lead to continued debate next year - https://www.gdpuk.com/news/latest-news/1210-shortlist-for-new-dental-pilot-practices-announced
6. Corporate Dentistry – Corporate Dentistry continues to dominate the landscape in UK Dentistry, next year it is expected that supermarkets will look to expand their dental coverage. Oasis Dental Care sold for £185m - https://www.gdpuk.com/news/latest-news/1256-oasis-dental-care-sold-for-185m
7. Direct Access – An area of dentistry that is still being understood and digested but the BDA’s response was strong - https://www.gdpuk.com/news/latest-news/1254-direct-access-decision-misguided-says-bda
8. HTM01-05 amended – https://www.gdpuk.com/news/latest-news/1259-2013-version-of-htm01-05-published
9. Dentist Commit Suicide – A topic that unfortunately does not go away, with a number of recent cases being in the news - https://www.gdpuk.com/news/latest-news/1299-bda-calls-for-inquiry-into-dentist-s-suicide
10. Dental Graduates – It was confirmed that UK Graduates would be given preference for Foundation Training – Common Sense Prevailed - https://www.gdpuk.com/news/latest-news/1381-uk-graduates-to-be-given-preference-for-foundation-training
Thanks for having a look at our top ten news stories published by GDPUK in 2013. Next year we would expect to see similar topics reappear with many issues in UK Dentistry still to be resolved. Watch this space for further GDPUK Exclusives!
Please let us know if you think we have missed important dental news from 2013?
What do you expect to see in the dental news in 2014? Predictions welcome...
Whistleblowing and responsibility
The UK law related to whistleblowing changed significantly at the end of June with the result that legal protection for employees who report wrong-doing by their employer is only now afforded to those raising allegations of public interest. In other words, now the element of “good faith” required previously has been removed, disputes over personal issues, such as pay or performance management which lack a public interest element, will no longer be protected under the legislation.
So perhaps you should ask yourself; should I be blowing a whistle and what is the purpose?
Team members are often the first to realise that there is something amiss within the practice. However, they may not wish to express their concerns as they may feel that speaking up would be disloyal to their colleagues or to the practice.
Whistleblowing should primarily encourage and enable team members to raise serious concerns within the practice rather than overlooking a problem or 'blowing the whistle' to an external body. It is important that every organisation, whether it be a dental practice or even a body such as the Care Quality Commission (CQC) itself recognises their responsibilities and takes them seriously and intelligently.
Raising awareness of serious concerns when you work within an organisation asks a lot of the individual and this is the reason why it is necessary to emphasise that they are protected in law by taking appropriate actions. It should be a clearly stated Policy that the practice recognises that the decision to report a concern can be a difficult one to make. If what you are saying is what you believe to be true, you should have nothing to fear because you will be doing your duty to the practice and the patients alike. Furthermore the practice will not tolerate any harassment or victimisation and will take appropriate action to protect the team member who raised a concern in good faith.
Sometimes circumstances have a habit of being rather more intertwined don’t they?
Whenever there is a problem within a dental practice, whether this relates to patient care directly or working relationships; it is wise to attempt a locally agreed solution. Usually a discussion of the circumstances involving all relevant team members will itself point to the correct solution. However sometimes the problem may be so serious or the reaction of the management so ineffective that as a GDC Professional Registrant you feel compelled to take matters further. Whilst doing this, it is extremely wise to examine one’s own position carefully. A thorough investigation will include all parties. All concerns will be treated in confidence and whilst every effort should be made not to reveal the identity of the team member who raised it; at the appropriate time they may need to come forward as a witness.
So that’s clear is it?
I want to encourage everyone to re-confirm the legitimacy of their intending whistleblowing and to be certain that they have:
· Disclosed the information in good faith.
· Believe it to be substantially true.
· Not acted maliciously or made false allegations.
· Not sought any personal gain.
These points could have a significant bearing if you are shown to have decided to speak to the Press or acted in connection with another practice or organisation which work in competition.
There may have been a number of situations where organisations have been subjected to malicious whistleblowing. I imagine that it’s not a pretty sight and I’m afraid it would have a habit of rebounding badly on the perpetrator as well as the victim. Some of these people may even have found it necessary to leave Dentistry.
The more one thinks about it; the more one can see that whistleblowing can be used in a positive way for the general good, but equally it can be used in a negative malicious way.
One may envisage a situation where a regulatory body has experienced ‘difficulties’ with a Provider and has then approached another regulatory body to re-examine the Provider. This used to be referred to as ‘double jeopardy’, although now it could even be triple jeopardy. You may possibly feel that such things could never happen in this fair Country of ours; I couldn’t possibly comment.
How to raise a concern in your practice
As a first step, anyone with a concern, should raise it either verbally or in writing with the Practice Manager or the Principle if it involves the practice manager.
All concerns must be taken seriously and the team member treated with respect and dignity. The matters involved should then be investigated and the team member advised of what is happening at all times.
Thank you for reading this and whichever of the R’s you feel you may be; Registrant, Regulator or Registrar, I would like to remind you that the use of intelligence, proportionality and responsibility are not your exclusive rights.
RightPath4 is committed to the highest possible standards of openness, probity and accountability. In line with that commitment we look forward to working with all dental practice teams to help them be the best they can be and be justifiably proud of their achievements.
RightPath4 will continue to work on behalf of those in peril on the C, whether that be CQC or GDC and you may be interested in inviting us to visit you. We hope that you will find that you can spend a small amount of money, very wisely!
You could arrange a practice visit from me for as little as £275.00.
Have a look at our website
An autoclave should be viewed as if it were a working motor vehicle when making the decision which one to purchase. After all it is now an integral part of the everyday running of a dental practice.
When choosing a motor car or van one considers the marque, the standing in the market place, the residual future value, the running costs, the reliability, the service costs, availability of spare parts, the back-up, and how it is to drive.
If we take the engine and transmission of a motor vehicle the equivalent for this on an autoclave is the steam generator and the vacuum pump (B and S type to ISO En13060). The steam generator on the majority of autoclaves is simply two plates with water channels and a heating rod, sealed by a series of o rings and heat resistant rubber seals. In days gone by motor engines were susceptible to choking up with carbon deposits, causing major and expensive problems. Steam generators clog up because of the build-up of mineral deposits and foreign particles which block the channels and cause back pressure on the vacuum pump and valves (3 in a vacuum autoclave), which inevitably leads to the machine to fail. The steam generator is not usually part of an annual service so the potential problems can go undetected. The problems can be minimised by servicing, such as air filters and water filters being changed annually, however calcium can by-pass these filters creating a baked calcium effect on the plates due to high temperatures.
In summary the most common design of steam generators are susceptible to failure due to a small amount of debris, excess minerals etc. easily getting trapped in the water /steam channels. These foreign particles become baked on by the high temperatures generated by the heating rods in the steam generator. An everyday example of this can be seen by looking at a domestic iron that furs up through the steam ports.
When the steam generator fails it is a sign that it has started a chain reaction with the inline valves and expensive vacuum pump. To remedy the steam generator problem, the engineer has to attend site and spend hours removing it, splitting it, cleaning it (sometimes the deposits are that baked on they cannot be removed), change the seals and o rings, and re assemble it. The engineer will have to then check the valves and vacuum pump causing a lot of work which could have been easily avoided. If one has this type steam generator then the policing of what enters it is crucial. This breakdown is a worldwide problem and so the industry had to come up with a better design.
Well the industry has-say hello to the Mocom Futura and Classic range.
The new patented steam generator has moved away from plates and introduced a serviceable cylindrical design, which is easy to clean and is an engineering masterpiece.
Just to make sure this is probably the most reliable vacuum autoclave on the market they have put the three valves together on a manifold for ease of servicing, and long term reliability.
The vacuum autoclave is now much, much more reliable saving time, money and creating durability.
Phone:- 01253 736355
In a week that the CQC almost imploded we now have three examples of groups for whom professional respect runs low. Low – ! If only our respect was THAT high! It’s more the unfairness of it all: we do our job and they simply don’t do theirs.
In dentistry, all we are asked is to do the job. Whether it be the check up, the filling, the root canal or the moistening of nervous brows – we just get on and do it – in arguably the most efficient health care delivery model around – namely the small practice.
IT'S NOT DIFFICULT we all think - actually - since there are so many incompetents around, maybe we should start by recognising how good we are doing a very demanding job. Back to revolutionary thoughts ...
Firstly there is the dreadful CQC. Moving aside the argument of whether they achieve anything toward patient safety, this last week has seen both previous and current senior management trying to bury the Bay truth about incompetence, incompetently. They were saved only by the Metropolitan Police ringing the Stephen Lawrence bell.
Next up the gallows are those at hospital level who invented Triage Referrals – all we want is for Mrs Grumbles and her nasty wisdom tooth to be seen to get the bloody thing out safely. Now the forms have to be the latest version, and every box ticked in a remake of that 1970’s film noire The Ultimate Revenge. Only one “tick” need be “a cross” by mistake and voilà! You have helped the hospital meet their waiting targets. How magnanimous of you all …
Finally and worryingly Madame la G awaits NHS England. The stories of what is happening with Local Area Teams and the slow moving nature of this organisation give little confidence. When you consider what has happened to LDC Levies, allied to the fact that the new contract will likely be finalised by this already seemingly incompetent body - don’t even mention the seniority payment scandal [also known as THEFT, Minister] - we all have good reason for “CONFIDENCE Zero” – an organisation free from all useful contents! Dentistry risks, once again, being cut out of the healthcare planning loop.
The NHS Changes on 1st April it appears served simply to shut all the PCT offices, reopen some new ones [at your expense] while many of the old guard simply ported their redundancy payment & employment to the new organisation, around the corner in its new offices with its new water machine and new coffee facility. A change of biscuit was no doubt also essential. These doors were revolving so fast that Superman would have struggled to keep up.
The only consistent cause factor has to be the politicians. We need to rise up ladies and gentlemen. Our MP’s need to be attacked eruditely and daily by a vociferous professional demand.
Enough is enough and this has to stop.
The summer is a great time because that’s when they go away. But we must believe that in this revolution, the pen IS mightier than the sword.
It is YOUR politicians who have created these organisations and undue authority to act with ALL power and NO responsibility. Their purpose is solely to deflect responsibility from Westminster.
It has to stop. I don’t know about you lot but for me, the time for professional revolution is fast approaching. Where's my pen?
Well, the summer has been, and the summer it would seem, that fickle season of the North, has gone. The suntan is rusting, but the LDC fortunately met indoors, by and large, if one ignores the lightning strike hazard of the Golf match.
It intrigues me that Denplan are the Platinum Sponsors of this quintessentially NHS aimed representative body.
It is almost as though Denplan see themselves as the ethical side of ‘mixing’. I mean… what can THEIR interest be in the machinations of turgid DH driven change?
But perhaps the biggest news to come out of the LDCs appears to be the wording on Page 12 in respect of the 2012 LDC Motions . An informed reply elsewhere on this forum pointed out that the GDPC are obliged to act upon any LDC Motion, and one assumes therefore that given the serious nature of such motions, any reply issued on behalf of the GDPC will carry due authority and weight.
Such is its import that I have taken the liberty of quoting direct from the LDC 2013 papers at http://www.ldcuk.org/documents/doc_download/142-2013-ldc-conference-papers
LDC Conference Motions 2012 GDPC Activities
Birmingham LDC motion
This Conference believes that, …, the Department of Health cannot be trusted to install a new dental contract with thetrust of the profession.
GDPC understands LDC Conference’s view but … will continue to ensure that the voice of the profession is represented during the formation of any new contract and will not offer support to any new contract without the backing of the profession.
So your heard it here first.
Maybe you should renew that BDA Membership after all? You are only 2 weeks late. Which of course is nigh on criminal in the minds of the CQC Factoring Agency [NHSSBS] who seem to have installed a CQC fee collection system which makes DVLA look positively benign. When the CQC phone you, simply say you have passed your invoice to your accounts office who “No, you cannot contact”. Or tell them to get lost!
May your June continue be flaming.
After an urgent motion on Friday 7th June at the Annual Conference of Local Dental Committees about bullying by NHS Bodies was passed with an overwhelming majority, Minister of Health Lord Howe stated that this form of pressure was wrong. We now learn that the unreasonable over-priced invoices foisted on dental practices by the CQC are now being enforced in advance of the due date by over-zealous credit controllers working for NHS.
One practitioner has contacted GDPUK having been chased for payment several days before it was due. The email in question stated that the credit controller knew the dentist was on holiday, but wanted assurances that the invoice would be settled by during this holiday period. And the invoice is not even due yet!
GDPUK readers were recently informed that an over-keen CQC inspector wanted to see a log of items kept in the staff room fridge, the sort of fridge that contains two yoghurts, a salad and a couple of sandwiches. Does any politician, or the CQC itself, feel dentists and their teams should be keeping this sort of record? It's the sort of thing that might get a weak laugh on a BBC3 sitcom, but this is how modern professional people in the UK are hounded.
Our medical colleagues face lower bills for the same unwanted inspections, starting this year. Dentistry should not have to put up with this, and both professions should be charged the same lower fee, or no fee at all. These inspections are demanded by the all encompassing Health and Social Care Act, the professions certainly did not ask for this Act, nor for the ridiculous costs and demands associated with implementing it.
The CQC and the BDA
The CQC are a’changin’ .. It seems that the CQC are modifying their broad brush approach previously employed to inspect dental practices and developing a more focussed approach . It seems that dentists now assist the CQC directly.
Not so much a light touch, more like the right touch
It seems that evidence that the BDA is also a’ changin’ comes in the changes to the CQC arising in large part from sensible dialogue between these two large bodies.
Should I whisper it or shout it from the roof top?
Both the CQC and the BDA are to be congratulated.
[Blimey, it didn’t hurt either … ]
The PCT’s however, and so for the moment one assumes, NHS England [or Wales Scotland or N Ireland] , are still somewhat further off the 'improving' status, if one is to judge by the recent tragic case of a dentist who felt that taking his own life was the only option following the PCT grilling.
Now perhaps we can feel assured that, if the BDA statement is anything to go by, the BDA will seriously go gunning for any such heavy handedness in future.
Dentistry is a cottage industry, a swarm of buzzing micro-businesses. However, that does not mean there should not be standards and consistency of standards across the profession.
Perhaps the CQC will go where the Dental Reference Service never quite reached. Or pehaps thy will be squeezed by a budget that make it impossible to maintain long term involvement of dentists in this way? Time will tell.
Maybe we reaching the point of suggesting the CQC is ‘a good thing’, and noting perhaps that it will drive profession wide improvements?
Whether that Pink Pig flies by or not, here's hoping your barbecue was suitably warmed up over the Whitsun break as you cooked up the next good idea for your practice.
The NHS remains an institution loved overall by so many in Britain. Yet in 2013, more and more reports and comments remind us that the system is not always offering the best for patients. The voices of the professional and the voices of the patients are ignored these days, even though the leaders say those inputs are received. Only one voice rules, those of the healthcare technocrats.
One aspect is that an element of harm is allowed to occur to patients, unbelievably it is seen as the norm by the managers, this failing is enshrined in the NHS Constitution “The NHS aspires to put patients at the heart of everything it does”. Sadly it is only aspiring.
In a major speech reported widely in early May, David Prior, Chair of the Care Quality Commission (CQC) reminded us the CQC has already found around 20% of hospitals are “not terribly good” and a further 20% are “coasting along . . not doing terribly well”.
Yet these hospitals seem to have billions spent on them, thousands of managers, yet the system is failing the most important people, the patients. If you buy a fridge and the fridge goes wrong, you can complain, you can always buy a new one. In healthcare, if the end result goes wrong, you may die. This has happened to thousands of people in the UK already.
In dentistry, fortunately, thousands do not die. Yet the lessons of the past are ridden over roughshod by the managers of the present. The professionals, the clinicians with experience, may review the new systems brought in with metronomic regularity by those managers, they may express their reservations in writing on paper, in protests, and most definitely online, yet the managers invariably roll onwards and just do what they want. Thousands of years ago, Genghis Khan found decisions made by committees did not work!
There are many examples in dentistry where warnings were sounded, but the system ploughed on. Millions of people must have had extractions of teeth that would have, or could have been saved. Millions of pounds have been wasted repeatedly autoclaving sterile instruments. Out of hours services? Don’t even ask.
The managers remain on their merry-go-round of jobs, only staying a few years in each role, as this is better for their career. The system allows them to make mess after mess, public enquiries are not heeded, healthcare professionals are ignored.
My proposal is not dictatorship, but there must be a method for the voice of the professions and very importantly the voice of the patients to be heard with clarity, otherwise the NHS loved by millions, will reach the point when people realise other countries do manage healthcare better.
Well another week, another major document to chew up...
A mere 98 pages for this one -a mere 4 years in the making and of course I could be referring to the Hobbit . But that is no way to refer to the esteemed CDO [of the DH, or NHS England, or the deputy underling CDOs- you choose which job is being shared in the new logo-free Department of Health]. And no, I am not referring to 50 Shades of Porcelain.
Calm yourselves , but its true. HTM 01-05 [2013 edition] has or is about to thud its way into your inbox. And a riveting piece of contraceptive literature it is.
Of course instead of highlighting the differences between the documents, in a formal, living document method, the whole text has to read alongside the 2009 edition to see where the changes are… so you need both copies on the desk. What, you mean you can’t find the other? Shame on you, you bug ridden cesspit of casuality, you!
Let me skip you to the good news. Paragraph 2.4k – leave them in the bags for a year now – shhh… you are not supposed to say that ….
Even stranger though: the continuing mystery of what should have been in 2.4l [for Lima] which never made the final 2009 cut is also kept out of the 2013 version. So invisible redaction is alive and well.. Oh well. In this case you could make it up.
Lots of bigger brains than my little apology have cast their eyes over this and its preceding ‘advice’ only to find it a glorified version of Civil Service speak for ‘our opinion is worth more than yours’. As we remind ourselves of the numerous infection related deaths, epidemics and microbial population flares that have arisen over the years from day to day dentistry, what exactly is the purpose of HTM 01-05 in dentistry?
One assumes that this stuff is taught to the point of theatrical performance at Dental Schools. The implication is that much of the EU now adopts such thinking. If all of that is true why do the Department of Health feel the need to allocate so many resources of manpower to such a tome? The first evidence they should present is the stuff to prove there was even a problem in the first place!
I love it when the preamble states
It is not the intention within this suite of documents to unnecessarily repeat international or European standards, industry standards or UK Government legislation. Where appropriate, these will be referenced.
So we are to assume that while a 5 years degree confers an assumption of learning ability we are not be trusted with reference to the documents that are causal in the need for 98 pages of …[ you fill in the adjective of choice]. Stuff transparency – we know better and you do not need to know. How very quaint, how deliciously old fashioned. How unfit for purpose the arrogance of the DH makes them.
Another quote caught my eye for all you entrepreneurs out there:
Where new practices are commissioned or new premises contemplated, it is advised that the full best practice provisions of this guidance be utilised wherever reasonably practicable.
So presumably your essential pre-opening CQC registration will take due note of this…
Don’t you just love this little ‘get-out-of-jail card?
References - It should be noted that this list may not be totally inclusive at the time of reading. Advice should be sought on the currency of these references and the need to include new or revised documents.
Now I am all in favour of good standards. Indeed in a funny sort of way I can understand the need for consistent proper standards in such a basic area of patient safety, and like any proud profession we should be jumping at the chance to trumpet our safety standards to our patients. Ok, so maybe we can argue about the science behind it all, but there is an irrefutable logic.
If the only way to sterilise is to have a validated process , then the only way to wash and disinfect, given the huge variety of human skill and competency, is to use a….washer drier. Patently it does not fix the problems of the world and self evidently they are pain in the neck in the cottage industry of compact, no-free-space practice. But there is a logic to the need for some such technology if we genuinely believe in profession wide standards. The clever bit would be to combine science and evidence with the technological, low cost outcome. But then again, when was the outcome of a Government Department ever to be regarded as clever?
So what happens if in 2015 another 10% of the profession - 1500 practices give or take - use the best practice espoused in HTM 01-05  to argue that they can longer, as independent businesses who must put the safety of their patients above any business need [cf GDC Guidance] decide that compliance with the HTM protocols requires the practice to operate outside the NHS?
For sure it seems that it will be down to practice owners to fund any compliance – and it seems unlikely that there will be any Scottish methods of grant based funding from the English side of the border. Wales is an interesting area though – and we shall see how they handle the matter. Across the water is also a different climate of political process.
So maybe the true unspoken purpose of HTM 01-05  is to force upon dental business owners s who may be eeking to equip a practice such onerous costs that they may prove unsustainable under the nnGDS, but perfectly manageable for for a future outside the NHS?
Many of us have been saying that for years. Maybe as we come out of recession another cycle of the private practice life will begin.
Exciting times, eh Caruthers? And what was paragraph 2.4 l-Lima?