The Office of Fair Trading report says that evidence gathered from its market study suggests that dental patients are largely satisfied with the services provided by their dentist. This useful fact appears in the executive summary, but not in the press release.
The latter majors on findings that patients have insufficient information to make informed decisions about their choice of dentist and the dental treatments they receive. Alongside they produce a headline grabbing statistic that each year around 500,000 patients may be provided with inaccurate information by dentists regarding their entitlement to receive particular dental treatments on the NHS, and as a result they may pay more to receive private dental treatment.
Read more: OFT report - analysis